Your Next Opportunity Starts at the Front of the Store Ready to kick-start your career and be the person who keeps everything running smoothly? As a Retail Office Associate, you’ll help process customer-financed contract…
Skills: Customer Service, Phone Etiquette, Active Listening, Microsoft Word, Microsoft Excel
About the Job Are you excited to transform your drive into earnings? Our newcomers are currently making a splash with an impressive $64K per year following training, while our experienced team members are enjoying an ave…
Part time & Full time Retail Office Associate (Western Branch)
Chesapeake, Virginia, United States · On-site
Entry level
About the Role As a Retail Office Associate, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an …
Skills: Customer Service, Phone Etiquette, Active Listening, Microsoft Word, Microsoft Excel
Support the flow. Keep the floor ready. Be the backbone of the store. We are looking for a reliable and detail-oriented Floor Support Coordinator to support our Visual Merchandising team across multiple retail locations.…
Support the flow. Keep the floor ready. Be the backbone of the store. We are looking for a reliable and detail-oriented Floor Support Coordinator to support our Visual Merchandising team across multiple retail locations.…
Skills: Organization, Attention To Detail, Visual Merchandising, Inventory Control, Microsoft Office
The associate manages customer-financed contracts, processes transactions, and maintains accurate records. They are also responsible for greeting guests and resolving account-related inquiries with professionalism.
Requirements
Candidates should have a high school diploma or GED and previous experience in customer service. Proficiency in Microsoft Office and strong communication skills are required.
Full job description
Your Next Opportunity Starts at the Front of the Store
Ready to kick-start your career and be the person who keeps everything running smoothly? As a Retail Office Associate, you’ll help process customer-financed contracts, keep records organized and accurate, and support customers by resolving questions and concerns with professionalism and care. This is a great entry-level opportunity for someone who enjoys helping people, staying organized, and wants to grow in customer service and account management.
Qualifications:
Previous experience in customer service (retail or call center preferred)
Strong phone etiquette and active listening skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to multi-task, stay organized, and work with urgency
Confident problem-solving and interpersonal communication skills
A high school diploma or GED
Responsibilities:
Greet and assist guests in a professional, welcoming manner
Open and manage new guest accounts; explain products and services
Process customer transactions in person and over the phone
Follow up with customers regarding their financed accounts
Resolve concerns, answer questions, and direct inquiries appropriately
Maintain accurate customer records and process payments
Collaborate with team members to ensure customer satisfaction
You're a great fit if you:
Thrive in a fast-paced, people-centered environment
Our Family Welcomes Yours to Grand
Grand Furniture began as a small, one-store operation in downtown Norfolk, in 1947. Founded by Rose Stein, and assisted by her two sons, Grand quickly gained the reputation as a store where customers could get both quality home furnishings and honest value.
These factors have been the cornerstone upon which Grand Furniture has grown. Today, the 3rd generation continues this tradition. Whether you pile on the sofa to watch a family movie or sit at the dining room table after dinner and help kids with their homework, without quality, affordable furniture these scenarios wouldn't be possible. At Grand, our philosophy and promise is to give you honest value on quality home furnishings.
We also know you work hard and with that in mind, our goal is to help make your financial life more comfortable. For generations, we have created a financing program that is affordable, accessible and easy for our customers to manage.
Whether you are looking to get credit for the first time, re-establish your credit history or just want to buy now and pay later, we've got options that will fit your lifestyle.
Grand Furniture, with 6 showrooms in Hampton Roads is part of the GrandBrands family, which includes: Ashley Homestores in Chesapeake, Virginia Beach and Newport News as well as GFO (Grand Furniture Outlet).
Offices: 1305 Baker Rd, Virginia Beach, Virginia 23455, US · 5133 Virginia Beach Blvd, Virginia Beach, Virginia 23462, US · 1591 Crossways Blvd, Chesapeake, Virginia 23320, US · 12097 Jefferson Ave, Newport News, Virginia 23606, US · 836 E Little Creek Rd, Norfolk, Virginia 23518, US
Our Family Welcomes Yours to Grand
Grand Furniture began as a small, one-store operation in downtown Norfolk, in 1947. Founded by Rose Stein, and assisted by her two sons, Grand quickly gained the reputation as a store where customers could get both quality home furnishings and honest value.
These factors have been the cornerstone upon which Grand Furniture has grown. Today, the 3rd generation continues this tradition. Whether you pile on the sofa to watch a family movie or sit at the dining room table after dinner and help kids with their homework, without quality, affordable furniture these scenarios wouldn't be possible. At Grand, our philosophy and promise is to give you honest value on quality home furnishings.
We also know you work hard and with that in mind, our goal is to help make your financial life more comfortable. For generations, we have created a financing program that is affordable, accessible and easy for our customers to manage.
Whether you are looking to get credit for the first time, re-establish your credit history or just want to buy now and pay later, we've got options that will fit your lifestyle.
Grand Furniture, with 6 showrooms in Hampton Roads is part of the GrandBrands family, which includes: Ashley Homestores in Chesapeake, Virginia Beach and Newport News as well as GFO (Grand Furniture Outlet).
Offices: 1305 Baker Rd, Virginia Beach, Virginia 23455, US · 5133 Virginia Beach Blvd, Virginia Beach, Virginia 23462, US · 1591 Crossways Blvd, Chesapeake, Virginia 23320, US · 12097 Jefferson Ave, Newport News, Virginia 23606, US · 836 E Little Creek Rd, Norfolk, Virginia 23518, US