Victor, New York, United States · On-site
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Technical Training, Customer Service, Mechanical Aptitude, Project Management, Microsoft Office Suite
Alabama, United States · On-site
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Quality Inspection, Packing, Wrapping, Banding, Microsoft Word
Alabama, United States · On-site
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Parts Washing, Quality Inspection, Equipment Maintenance, Industrial Cleaning, Safety Compliance
Alabama, United States · On-site
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Packaging, Quality Inspection, Shipping Processing, Data Entry, Reading Tape Measures
Woolwich, Ontario, Canada · On-site
$54k–$91k/yr
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Solidworks, Solidworks PDM Professional, Mechanical Design, Lean Manufacturing, ERP Systems
Henrietta, New York, United States · On-site
$23/hr–$25/hr
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Solidworks, AutoCAD, Lean Manufacturing, Microsoft Excel, Microsoft PowerPoint
Goodyear, Arizona, United States · On-site
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Packaging, Quality Inspection, Inventory Monitoring, Shipping and Receiving, Order Fulfillment
Victor, New York, United States · On-site
$95k–$142k/yr
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a…
Skills: Product Planning, Market Research, Strategic Planning, Sales Forecasting, Pricing Strategy
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Deliver engaging customer training on Warehouse Solutions equipment and support product implementation at client sites. Coordinate with Sales and Project Management to handle installation, commissioning, and technical troubleshooting.
Requires 2 to 4 years of related experience in supply chain, material handling, or distribution. A post-secondary diploma or degree is preferred, along with a valid driver's license and passport for international travel.
Gorbel’s mission is simple: We improve people’s lives.
That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We’re on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes – and we’re looking for people like you to join us in that mission.
We’re currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York.
The Technical Trainer is responsible for delivering engaging customer training on Warehouse Solutions equipment and supporting successful product implementation at customer sites. This role works closely with Sales, Project Management, and customers to coordinate training activities, support installation and commissioning, address technical issues, and help ensure a strong overall customer experience.
Responsibilities:
• Travel throughout International markets to visit customers for the purpose of training their operation and maintenance staff on the care and use our Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
• Understand production and shipping calendar to plan customer on-site staff training.
• Manage training budget (travel and accommodations) per job order, ensure set targets are achieved.
• Develop and maintain strong relationships with active accounts.
• In collaboration with Warehouse Solutions Sales; plan cost effective solutions for coordinating product demonstrations, sales travel, and training.
• Work with Marketing Department to update the operation and maintenance manuals as needed and to create and update training documents.
• Prepare training plans.
• Prepare training and expenses reports and update customer files.
• Assist during the installation and commissioning of equipment at customer sites.
• Communicate any quality issues identified during commissioning or when receiving equipment at customer facilities.
• Support troubleshooting of issues reported by customers, as well as those identified during installation, commissioning, or training related to Warehouse Solutions product lines (Destuff-IT, Restuff-IT, Cascading Belt Conveyors, etc.)
• Coordinate with Project Managers and the Sales team regarding training schedules and follow-up visits to customer sites.
• Communicate with the Sales department when identifying opportunities for additional sales while visiting customer sites for training or other purposes.
In addition to the responsibilities listed above, employees are also expected to complete other duties as required. Dependent on business needs, percent of work may change as needed. All employees are expected to have familiarized themselves with the Health & Safety and Human Resources manuals, including their responsibilities as outlined in each.
Qualifications:
Education:
• Post secondary diploma or degree, preferred.
• Proficient Microsoft Office Suite skills (Outlook, Word, Excel, PowerPoint, and MS Project).
Job Qualifications and Training Requirements:
• Two (2) to four (4) years of related experience and/or training; or equivalent combination of education and experience
• Industry experience in supply chain, material handling, warehouse, distribution and/or 3PL
• Demonstrates ability to learn technical aspects of products.
• Demonstrates strong customer service, solid product knowledge, and mechanical aptitude.
• Possess and maintain a valid driver’s license and passport for onsite client locations. Able to provide drivers abstract if requested.
Core Competencies, Interpersonal & Intrapersonal Skills:
• Have a positive attitude, willingness to learn, take charge initiative, and change to suit company needs.
• Well organized; able to multi-task to complete projects and requirements in a timely manner.
• Be a team player and work interdependently.
• Good listener with effective written and oral communication skills.
• Exceptional presentation and business correspondence writing skills.
• Self-motivated with ability to positively motivate others to reach deadlines.
• Confidentiality.
• Good organizational skills with attention to detail.
• Comfortable working and communicating with customers.
• Able to build solid relationships with team members and customers.
• Thorough knowledge of the standard business practices, tools and training terminology of products and services for a manufacturer of custom and standard products.
ADA Physical/Mental/Workplace Requirements
• Requires moderate overnight travel, up to 75% of the time.
• Occasional office attendance is required for meetings and training.
• Usually works a standard forty (40) hour work week.
• May be required to work flex hours to accommodate customer requests.
• May be required to travel on weekends.
• May be required to work some overtime hours to complete install activities.
• May experience tight deadlines and stressful conditions at times.
• Must be able to manage frequent interruptions and multiple tasks daily.
• Ability to lift up to 50 pounds.
• Sitting, working at desk/personal computer for periods of time.
• Standing and walking for extended periods of time.
Gorbel® is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel® is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at 585-924-6204.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
A reasonable estimate of the pay:
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do.
Gorbel® protects the things that matter most to you. With a portfolio of overhead solutions and warehouse solutions, we have products to enhance productivity, profitability and safety throughout your plant, warehouse, and distribution center. Founded in 1977, Gorbel® started as a small company in Western NY and has now expanded to over 800 employees, with manufacturing locations in NY, AL, AZ, and Canada. Whether you’re lifting 50 lbs or 40 ton, Gorbel® floor, wall, and ceiling mounted cranes keep you moving. Our Work Station and Jib Crane solutions offer numerous ergonomic benefits, and our Cleveland Tramrail® Patented Track line continues to be the benchmark by which all other heavy-duty cranes are measured. Our G-Force® and Easy Arm® Intelligent Lifting Devices fill the void between traditional lifting devices and completely automated solutions while reducing strain on workers. They enable operators to lift and maneuver loads naturally, as if the devices were an extension of their arms, and provide a combination of pinpoint precision and blazing speeds that hoists and air balancers can’t offer. Looking for a more traditional lifting solution? Our GS Series Electric Chain Hoists, in capacities from 1/8 ton to 5 ton, are the perfect complement to your Gorbel® crane. OSHA requires engineered fall protection for all workers working at elevations of 4’ or more. Our Tether Track™ Overhead Fall Protection provides workers with a high degree of mobility and freedom, while preventing falls to lower levels. Our Destuff-it™ and Restuff-it™ products are portable ergonomic systems that help your workers be safer and more efficient when manually handling floor-loaded product in containers and trailers. Focused on making material handling in-the-can safer and faster for employees, the Destuff-it™ enables operators to achieve more throughput and greater handling capacity with less fatigue and muscle strain because of optimal positioning to the box wall.
Offices: 600 Fishers Run, Fishers, NY 14453, US · No. 58 13th Street, TEDA, Tianjin, TEDA 300457, CN · 600 Ed Gardner Drive, Pell City, AL 35125-2706, US
Gorbel’s mission is simple: We improve people’s lives. That mission guides everything we do.
Gorbel® protects the things that matter most to you. With a portfolio of overhead solutions and warehouse solutions, we have products to enhance productivity, profitability and safety throughout your plant, warehouse, and distribution center. Founded in 1977, Gorbel® started as a small company in Western NY and has now expanded to over 800 employees, with manufacturing locations in NY, AL, AZ, and Canada. Whether you’re lifting 50 lbs or 40 ton, Gorbel® floor, wall, and ceiling mounted cranes keep you moving. Our Work Station and Jib Crane solutions offer numerous ergonomic benefits, and our Cleveland Tramrail® Patented Track line continues to be the benchmark by which all other heavy-duty cranes are measured. Our G-Force® and Easy Arm® Intelligent Lifting Devices fill the void between traditional lifting devices and completely automated solutions while reducing strain on workers. They enable operators to lift and maneuver loads naturally, as if the devices were an extension of their arms, and provide a combination of pinpoint precision and blazing speeds that hoists and air balancers can’t offer. Looking for a more traditional lifting solution? Our GS Series Electric Chain Hoists, in capacities from 1/8 ton to 5 ton, are the perfect complement to your Gorbel® crane. OSHA requires engineered fall protection for all workers working at elevations of 4’ or more. Our Tether Track™ Overhead Fall Protection provides workers with a high degree of mobility and freedom, while preventing falls to lower levels. Our Destuff-it™ and Restuff-it™ products are portable ergonomic systems that help your workers be safer and more efficient when manually handling floor-loaded product in containers and trailers. Focused on making material handling in-the-can safer and faster for employees, the Destuff-it™ enables operators to achieve more throughput and greater handling capacity with less fatigue and muscle strain because of optimal positioning to the box wall.
Offices: 600 Fishers Run, Fishers, NY 14453, US · No. 58 13th Street, TEDA, Tianjin, TEDA 300457, CN · 600 Ed Gardner Drive, Pell City, AL 35125-2706, US
