Airgun & Crossbow Service Technician / Shop Lead
Reports to: CEO, GoGun LLC
Location: Orlando, Florida
Compensation: $24–$38 per hour, depending on experience and capabilities
Employment type: Full-time
GoGun expects to move into a new Orlando warehouse in September or October 2026. Before the move, the person hired may work from home or from GoGun’s existing warehouse in Winter Park.
This position is advertised as an in-person Orlando role because the ongoing work includes repairs, product testing, prototyping, and warehouse operations. GoGun may make an exception for an unusually strong remote candidate who has a secure, fully equipped workshop and can safely receive and process products.
The Role
GoGun is looking for a resourceful, hands-on technician to take ownership of product service and repairs while helping operate our workshop and warehouse.
You will diagnose and repair airguns, crossbows, and related products; improve our service processes; assist with product development; and help explain technical topics through videos, manuals, and troubleshooting guides.
You do not need previous experience with every GoGun product. We are interested in people who can understand mechanical systems, diagnose unfamiliar problems, communicate clearly, and follow through without constant supervision.
This could be a strong fit for an experienced bow technician, gunsmith, armorer, bicycle or automotive technician, drone or RC technician, fabricator, machinist, or serious maker who enjoys solving practical problems.
How the Team Works
Most of GoGun’s team works remotely. On most days, you will be the only GoGun employee working at the warehouse, alongside employees of our fulfillment partner. The CEO may stop in periodically but will not work beside you every day.
You will join one virtual team meeting each workday and otherwise need to manage your responsibilities independently, communicate proactively, and ask for help when needed. This role is best suited to someone who enjoys autonomy and does not require an on-site manager to stay organized and productive.
What You’ll Do
Product Service and Repair — approximately 40%
- Diagnose, service, repair, and test airguns, crossbows, and related products.
- Manage incoming repairs from initial diagnosis through completion.
- Document problems, work performed, parts used, and testing results.
- Help customers troubleshoot technical issues and determine whether they need instructions, replacement parts, repair, or warranty support.
- Develop more consistent and efficient repair procedures.
Technical Content and Customer Support — approximately 30%
- Create or assist with instructional videos covering product setup, use, service, and repair.
- Be comfortable appearing on camera when needed. Much of the content can focus on your hands and voice, or involve supporting another presenter.
- Help create short-form product, repair, and demonstration videos for YouTube Shorts and similar platforms.
- Help develop manuals, troubleshooting guides, FAQs, and service documentation.
- Assist with YouTube and social-media production by building props and targets, preparing products, scouting locations, and coordinating materials.
- Suggest content that increases customer confidence and reduces repetitive support questions.
Warehouse and Inventory — approximately 15%
- Receive, organize, count, and store products, replacement parts, tools, and supplies.
- Pick, pack, and prepare shipments when needed.
- Maintain an organized service-parts inventory.
- Order replacement parts, shop supplies, and packaging materials.
- Help prevent inventory shortages, misplaced parts, and fulfillment errors.
Product Development and Prototyping — approximately 10%
- Assist with product testing, design refinement, and troubleshooting.
- Build prototypes, fixtures, targets, jigs, and small production runs.
- Perform light assembly, kitting, and quality-control work.
- Provide clear technical feedback to manufacturers and vendors.
- Help move products from early prototypes to reliable production items.
Workshop and Equipment — approximately 5%
- Keep tools, equipment, parts, and work areas organized and ready for use.
- Perform routine maintenance on shop equipment, including 3D printers.
- Maintain a safe, clean, and functional workshop.
What We Need
- Strong mechanical aptitude and confidence using hand tools and shop equipment.
- Practical experience operating and troubleshooting common 3D printers.
- Comfort using email, video meetings, spreadsheets, and basic business software.
- A systematic approach to diagnosing mechanical problems.
- The ability to learn unfamiliar products and technical systems quickly.
- Clear written and verbal communication.
- Strong organization and attention to detail.
- The ability to manage several priorities and complete work without close supervision.
- Comfort working in a fast-changing small-business environment.
- Willingness to explain technical work to customers and, when needed, on camera.
A college degree is not required. Trade training, military experience, technical certifications, manufacturer training, and substantial hands-on experience are all valuable.
Particularly Helpful Experience
Experience in one or more of these areas would be useful, but we do not expect one person to have everything:
- Airgun, crossbow, compound-bow, archery-equipment, or firearm repair
- Bicycle, automotive, motorcycle, powersports, drone, RC, or small-equipment repair
- Gunsmithing or armorer work
- Warehouse, shipping, inventory, or fulfillment operations
- CAD, machining, prototyping, welding, or light fabrication
- Creating instructional, repair, workshop, or product-demonstration videos
- Shopify, shipping software, spreadsheets, or inventory systems
What Success Looks Like
Within your first few months, you will:
- Learn GoGun’s major product lines and common service issues.
- Complete repairs accurately and document the work performed.
- Establish control of the repair queue and communicate clear status updates.
- Keep tools, replacement parts, and work areas organized.
- Identify recurring product or instruction problems and recommend improvements.
- Help create useful service documentation and instructional content.
- Take ownership of technical problems and carry them through to resolution.
Schedule and Work Environment
- Primarily Monday through Friday.
- One virtual team meeting each workday.
- Independent warehouse work alongside employees of GoGun’s fulfillment partner.
- There may be an occasional opportunity to attend a trade show or industry event, generally no more than once a year. Regular travel is not required.
Physical and Work Requirements
- Ability to lift and move boxes, products, parts, and equipment as needed.
- Ability to stand, bend, and work with tools for extended periods.
- Ability to operate safely in a workshop and warehouse environment.
- Remote candidates must have a secure, appropriate workspace, suitable tools, and the ability to receive and process products safely.
Why GoGun?
- Paid time off and paid holidays.
- Work directly with innovative airguns, crossbows, slingshots, and related products.
- Receive free products and opportunities to test new releases.
- Help shape products before they reach the market.
- Create instructional content and YouTube Shorts that may reach hundreds of thousands of viewers.
- Work in a flexible, high-ownership environment with room to grow as GoGun grows.
How to Stand Out
Along with your application, show us something you have diagnosed, repaired, built, modified, or improved.
Links to photos, videos, a YouTube channel, a portfolio, or a short explanation of a technical project are welcome. We care more about evidence of mechanical ability, resourcefulness, and clear communication than polished résumé language.