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Jobs at GIGA IT (Now Hiring) — 5 open

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Customer Service Analyst Junior

Mexico · Remote OK

Entry level

👉 Resumen Buscamos una personas que se integre a nuestro equipo como Analista de Atención al Cliente Junior. Serás responsable por brindar información sobre los productos y servicios que ofrece la empresa, recibir nuevo…

Skills: Customer Service, English Proficiency, Spanish Proficiency, Microsoft Office, Dynamics Contact Center

GIGA IT logoGIGA IT

Automation Analyst PLC Senior

Brazil · Remote OK

Senior

👉 Resumo Estamos em busca de um novo GIGANTE para se juntar ao nossa equipe como Analista de Automação PLC Senior. Profissional para uma posição temporária, com início imediato, para atuação no período estimado de 3 a 6…

Skills: PLC Programming, Siemens PCS7, Industrial Networks, HMI Systems, Industrial Commissioning

GIGA IT logoGIGA IT

Ingeniero en Nuevas tecnologías Interacción Equipos Móviles Junior

Monterrey, Nuevo León, Mexico · On-site

Entry level

👉 Resumen Buscamos un nuevo GIGAnte que se integré a nuestro equipo como Ingeniero en Nuevas tecnologías Interacción Equipos Móviles Trainee, con especialidad en Visión Artificial para la ejecución de proyectos en inspe…

Skills: Computer Vision, Lidar, Anti-collision Technologies, IoT, Industry 4.0

GIGA IT logoGIGA IT

DCS Software Developer

Brazil · On-site

Senior+

👉 Resumen Buscamos un nuevo GIGAnte que se integre a nuestro equipo como DCS Software Developer Senior. Será responsable de diseñar, configurar, desarrollar e implementar soluciones avanzadas de automatización industria…

Skills: SIMATIC PCS 7, SIMATIC PCS neo, CFC, SFC, Advanced Process Library (APL)

GIGA IT logoGIGA IT

Analista de Infraestructura IT

Mexico · On-site

Mid level

👉 Resumen Buscamos un nuevo GIGAnte que se integré a nuestro equipo como Analista de Infraestructura TI, quien será responsable de diseñar, implementar, modificar, supervisar y mantener la infraestructura de red y comun…

Skills: Infrastructure Design, Switch Configuration, Structured Cabling, Rack Management, Server Connectivity

GIGA IT logo

Customer Service Analyst Junior

GIGA IT

Mexico • Remote OK

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Entry level

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  • Full-time
  • high school
  • Professional development and personal growth opportunities, Referral program, Local holidays, 15 business days of PTO, Flexibility program, Company notebook
  • Posted 4d ago
  • ~40 hrs/week
  • Remote in Rio de Janeiro, Rio de Janeiro, Brazil, Mexico City, Ciudad de México, Mexico, Veracruz, Veracruz, Mexico, Monterrey, Nuevo León, Mexico
  • Spanish

Responsibilities

Provide information on company products and services while managing customer inquiries and functional requirements. Track activities in the management tool and contribute to improving the customer experience and satisfaction levels.

Requirements

Requires experience in customer service, a high school education, and advanced proficiency in both English and Spanish. Knowledge of Dynamics Contact Center and residency in specific cities in Mexico or Brazil is required.

Full job description

👉 Resumen

Buscamos una personas que se integre a nuestro equipo como Analista de Atención al Cliente Junior. Serás responsable por brindar información sobre los productos y servicios que ofrece la empresa, recibir nuevos requerimientos y sugerencias de funcionalidad, dar seguimiento a las dudas de los clientes y registrar sus actividades dentro de nuestra herramienta de gestión..


👉 Lo que harás

  • Brindar información sobre los productos y servicios que ofrece la empresa.
  • Recibir nuevos requerimientos y sugerencias de funcionalidad.
  • Dar seguimiento a las dudas de los clientes y registrar sus actividades dentro de nuestra herramienta de gestión.
  • Contribuir al diseño y construcción de la mejor experiencia, transformando insights en acciones, fomentando nuestra cultura de mejora continua.
  • Gestionar tu desempeño de acuerdo con los indicadores de performance definidos para cada proyecto, asegurando el cumplimiento de los objetivos de calidad, productividad y experiencia del cliente.

👉 Esperamos que tengas
  • Experiencia en atención al cliente.
  • Educación secundaria.
  • Nivel de español e inglés avanzado oral y escrito.
  • Manejo del computador y herramientas como Office, email, internet, etc.
  • Buena comunicación oral y escrita.
  • Excelente gramática.
  • Conocimientos de la herramienta Dynamics Contact Center (deseable)
  • Responsabilidad y ética profesional, pasión por aprender, trabajo en equipo y buenas relaciones interpersonales.
  • Conocimientos de portugués serán considerados un diferencial, aunque no son un requisito para la posición.



👉 Que ofrecemos

🚀Un emocionante viaje de crecimiento y una ambición interminable de desarrollarse como empresa
❤️ Una cultura de trabajo amigable, solidaria y humilde donde el equipo siempre es lo primero
🌱 Oportunidades de desarrollo profesional y crecimiento personal
🙌 Colegas apasionados, de alto rendimiento y genuinos
🧘🏻♂️ Nos preocupamos por lo importante: resultados y bienestar
🌈 Programa de referidos: programa de referencia a un colega: disfrute de una recompensa increíble si recomienda a un amigo o colega a GIGA IT y lo contratamos.
🕔 Horario de trabajo: Lunes a Viernes, de 8 a 17 hs.
💵 A convenir
🏖️ PTO de 15 días hábiles y programa de flexibilidad
🌎 Trabajo remoto: ¡Puedes trabajar desde cualquier lugar!
👩🏻💻 Notebook

👉 Acerca de GIGA IT

Creemos que nuestro valor diferencial radica en nuestro capital humano, construyendo una relación duradera más allá de los simples entregables.

Serás parte de una empresa latinoamericana con equipos expertos que pueden enriquecer tus conocimientos. Gracias a nuestra forma flexible de trabajar, aprovechamos el talento de nuestros colaboradores ubicados en diferentes regiones del mundo.

Nuestros valores fundamentales son:

  • Confiable: Construimos relaciones de confianza y legítimas con nuestros clientes externos e internos.
  • Adaptables: Somos flexibles para adaptarnos a entornos complejos.
  • Apasionados: Amamos lo que hacemos.
  • Comprometidos: Nos comprometemos a actuar con responsabilidad y eficiencia en cada paso del camino.


💡 ¿Sientes que este es un desafío emocionante para ti? Entonces, no dudes en aplicar. Estamos ansiosos por conocerte y crecer juntos 🚀

Related keywords

Customer ServiceDynamics Contact CenterMicrosoft OfficeCustomer ExperienceCustomer SatisfactionPerformance IndicatorsEnglishSpanishPortugueseRemote Work

About GIGA IT

LinkedInVisit site

AI-Powered Systems for Complex Operations

Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2008
Headquarters
Houston, Texas
LinkedIn followers
17,951

We design, build, and operate AI-powered systems that deliver measurable business outcomes reliably and at scale in real production environments. GIGA IT partners with enterprise, mid-market, and high-growth companies that need to modernize, scale, or optimize critical operations without disrupting what already works. We combine software engineering, data, AI, cloud, and automation to deliver systems that do not just launch, but operate, evolve, and perform under real-world conditions. Many vendors can prototype AI, few can take responsibility for systems in production. We close that gap with a strong focus on reliability, performance, and operational continuity, especially in environments where downtime or system failure directly impacts the business. Our capabilities cover the full lifecycle of AI and intelligent systems. In Strategy and Transformation, we help organizations define where AI creates real value and how to execute it. In Data and AI Infrastructure, we build scalable foundations that turn data into reliable decision-making. In AI Software and Products, we design and develop applications engineered for performance and long-term evolution. In Intelligent Automation, we orchestrate processes with AI to increase efficiency and reduce operational friction. In Operations and Security, we ensure systems run continuously with governance, monitoring, and protection. In Industrial and Edge Solutions, we enable real-time intelligence in complex, distributed environments. We deliver through flexible engagement models adapted to each organization, supported by nearshore teams across Latin America that enable real-time collaboration, fast onboarding, and cost efficiency without sacrificing seniority or quality. With more than 15 years of experience in complex production environments, a team of over 300 engineers and specialists, and a 97 percent client retention rate, GIGA IT is trusted by organizations that cannot afford failure in production.

Offices: 519 Heights Blvd, Houston, Texas 77007, US · Calle 13b, Edificio inteligente chambacu of613, Cartagena de Indias, Bol GIGA IT CTG, CO · Calle Abedules 80, Veracruz, Veracruz de Ignacio de la Llave 91697, MX · Santa Fe 1027, 2nd Floor, Rosario, Santa Fe, AR · Av. Dr. Mário Guimarães, 428 – 518, Río de Janeiro, BR

Custom Software DevelopmentAI DevelopmentMobile App DevelopmentWeb DevelopmentNearshoreStaff Augmentationand Machine LearningInformation TechnologyWeb Development
View all jobs at GIGA IT

About GIGA IT

LinkedInVisit site

AI-Powered Systems for Complex Operations

Industry
IT Services and IT Consulting
Company size
201-500 employees
Founded
2008
Headquarters
Houston, Texas
LinkedIn followers
17,951

We design, build, and operate AI-powered systems that deliver measurable business outcomes reliably and at scale in real production environments. GIGA IT partners with enterprise, mid-market, and high-growth companies that need to modernize, scale, or optimize critical operations without disrupting what already works. We combine software engineering, data, AI, cloud, and automation to deliver systems that do not just launch, but operate, evolve, and perform under real-world conditions. Many vendors can prototype AI, few can take responsibility for systems in production. We close that gap with a strong focus on reliability, performance, and operational continuity, especially in environments where downtime or system failure directly impacts the business. Our capabilities cover the full lifecycle of AI and intelligent systems. In Strategy and Transformation, we help organizations define where AI creates real value and how to execute it. In Data and AI Infrastructure, we build scalable foundations that turn data into reliable decision-making. In AI Software and Products, we design and develop applications engineered for performance and long-term evolution. In Intelligent Automation, we orchestrate processes with AI to increase efficiency and reduce operational friction. In Operations and Security, we ensure systems run continuously with governance, monitoring, and protection. In Industrial and Edge Solutions, we enable real-time intelligence in complex, distributed environments. We deliver through flexible engagement models adapted to each organization, supported by nearshore teams across Latin America that enable real-time collaboration, fast onboarding, and cost efficiency without sacrificing seniority or quality. With more than 15 years of experience in complex production environments, a team of over 300 engineers and specialists, and a 97 percent client retention rate, GIGA IT is trusted by organizations that cannot afford failure in production.

Offices: 519 Heights Blvd, Houston, Texas 77007, US · Calle 13b, Edificio inteligente chambacu of613, Cartagena de Indias, Bol GIGA IT CTG, CO · Calle Abedules 80, Veracruz, Veracruz de Ignacio de la Llave 91697, MX · Santa Fe 1027, 2nd Floor, Rosario, Santa Fe, AR · Av. Dr. Mário Guimarães, 428 – 518, Río de Janeiro, BR

Custom Software DevelopmentAI DevelopmentMobile App DevelopmentWeb DevelopmentNearshoreStaff Augmentationand Machine LearningInformation TechnologyWeb Development
View all jobs at GIGA IT

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