Gibsonia, Pennsylvania, United States · On-site
Description Title: Customer Service Representative Reports to: General Manager Job Type: Full-Time Location: Gibsonia, PA Come join our team and open the door to an amazing career at Thomas V. Giel Garage Doors! We have …
Skills: Customer Service, Administrative Support, Order Processing, Appointment Scheduling, Microsoft Office Suite
Gibsonia, Pennsylvania, United States • On-site
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Acts as the primary liaison between customers and internal teams to handle inquiries, orders, and service scheduling. Manages administrative tasks including accounts receivable, report preparation, and operational documentation.
Requires a high school diploma or GED and at least four years of experience in customer service or administrative roles. Must be proficient in Microsoft Office and possess reliable transportation to the Gibsonia, PA location.
Description
Title: Customer Service Representative
Reports to: General Manager
Job Type: Full-Time
Location: Gibsonia, PA
Come join our team and open the door to an amazing career at Thomas V. Giel Garage Doors! We have an immediate opening for a Customer Service Representative at our Gibsonia, PA location.
We have been serving Western Pennsylvania for 75 years and are proud to be the market leaders in this industry. Whether it's our hallmark garage door products, awning and solar shading systems, or heavy-duty industrial doors, Thomas V. Giel Garage Doors has the best products available and the service to match!
Embark on a rewarding career where your contributions will shape the future of this leading industry. Together, let's build a future without compromise.
Summary
The Customer Service Representative is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.
Duties
Qualifications
Skills
Work Conditions
Benefits
We are proud to offer a robust benefits package to our team members including:
Core Values
At Thomas V Giel, we base our actions on the following core values and request the same from all team members:
GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.
We are an (EOE) Equal Opportunity Employer.
Our Company History Founded in 1950 by Thomas & Margaret Giel, our company was incorporated in 1974. During the 1980’s, founders and son worked to transform the “mom and pop” shop to a corporation that today has 40+ employees, with 35+ full-time trucks to service their customer’s needs. Edward B. Giel assumed Ownership and Presidency of the company following his father’s retirement in 1989. Ed has built and expanded the business over to years so that key staff members in the service, sales, accounting, inventory & production departments run the daily operations. Candice Giel Brown is Ed’s oldest daughter and currently Vice President of the company. Candice is in the process of purchasing the company from Ed and she will be the 3rd generation owner of Thomas V. Giel Garage Doors, Inc. Candice along with the management team run the day to day operations. Thomas V. Giel Garage Doors, Inc. furnishes and installs garage doors, openers, entry, patio & storm doors, louvered pergolas, retractable & aluminum awnings, and retractable screens for residential and commercial customers. We work with customers to help discover what is important for them when replacing, maintaining, and servicing any of our products. We are proud to offer honest quality workmanship, Thomas V. Giel Corporation backs up their work with a “Written Labor Warranty”. The company also follows the IDA Code of Business Conduct and Regional/National and Building Safety Codes. Employees attend monthly safety meetings, on site education classes, and all crews are trained in First Aid and CPR for everyone’s protection.
Offices: 5799 Grubbs Road, Gibsonia, PA 15044, US
Our Company History Founded in 1950 by Thomas & Margaret Giel, our company was incorporated in 1974. During the 1980’s, founders and son worked to transform the “mom and pop” shop to a corporation that today has 40+ employees, with 35+ full-time trucks to service their customer’s needs. Edward B. Giel assumed Ownership and Presidency of the company following his father’s retirement in 1989. Ed has built and expanded the business over to years so that key staff members in the service, sales, accounting, inventory & production departments run the daily operations. Candice Giel Brown is Ed’s oldest daughter and currently Vice President of the company. Candice is in the process of purchasing the company from Ed and she will be the 3rd generation owner of Thomas V. Giel Garage Doors, Inc. Candice along with the management team run the day to day operations. Thomas V. Giel Garage Doors, Inc. furnishes and installs garage doors, openers, entry, patio & storm doors, louvered pergolas, retractable & aluminum awnings, and retractable screens for residential and commercial customers. We work with customers to help discover what is important for them when replacing, maintaining, and servicing any of our products. We are proud to offer honest quality workmanship, Thomas V. Giel Corporation backs up their work with a “Written Labor Warranty”. The company also follows the IDA Code of Business Conduct and Regional/National and Building Safety Codes. Employees attend monthly safety meetings, on site education classes, and all crews are trained in First Aid and CPR for everyone’s protection.
Offices: 5799 Grubbs Road, Gibsonia, PA 15044, US
