Business Development Coordinator / Internet Sales Agent
Augusta-Richmond County, Georgia, United States · On-site
Entry level
Business Development Coordinator / Internet Sales Agent Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally opera…
Skills: Phone communication, Active listening, Typing, CRM, Time management
Augusta-Richmond County, Georgia, United States · On-site
Mid level
Volkswagen Service Advisor Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid gro…
Skills: Customer Service, Time Management, Communication Skills, Organization, Inventory Management
Internet Sales Agent Business Development Coordinator
Augusta-Richmond County, Georgia, United States · On-site
Entry level
We’re Not Hiring a BDC Representative. We’re Hiring the Future of Automotive Sales. Phone Sales & Internet BDC Specialist Gerald Jones Mazda | Augusta, GA The automotive industry is changing, and so are we. Today’s custo…
Skills: Phone Sales, Lead Management, Customer Relationship Management, Video Communication, Outbound Calling
Business Development Coordinator / Internet Sales Agent
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Full-time
Medical plan, Dental plan, Prescription drug program, 401k plan, Paid vacation, Paid time off
Posted 2d ago
~40 hrs/week
Responsibilities
The Business Development Coordinator is responsible for managing internet, phone, and live chat inquiries to schedule sales appointments. They must also maintain accurate records in the CRM system and follow up with leads to ensure a high level of customer engagement.
Requirements
Candidates must possess strong customer service experience, excellent communication skills, and proficiency in computer and CRM systems. A positive, coachable attitude and the ability to build rapport with customers are essential for success in this role.
Full job description
Business Development Coordinator / Internet Sales Agent
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Medical & Dental Plans
Prescription Drug Program
401k Plan
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
Responsibilities
Answer customer calls and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Minimum requirements:
Have a positive, growth-oriented attitude.
Be coachable and willing to role-play daily.
Bring energy to every customer interaction.
Believe every customer deserves a remarkable experience.
Continue follow-up until the customer buys, opts out, or becomes unreachable.
Build rapport.
Discover customer needs.
Overcome initial objections.
Secure a firm appointment.
Create excitement about visiting the dealership.
Calls logged in CRM
Texts recorded in CRM
Emails tracked in CRM
Notes entered in CRM
Next follow-up scheduled before ending the current activity
Smile while speaking.
Listen more than they talk.
Match the customer's pace.
Speak with confidence and enthusiasm.
Phone experience
Social Media posting experience
BDC experience preferred
Skill
Expected Level
Phone communication
Excellent
Active listening
Excellent
Typing/CRM
Fast and accurate
Time management
Excellent
Objection handling
Strong
Organization
Excellent
Professional writing
Strong
Follow-up discipline
Exceptional
Qualifications
At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen
Related keywords
Business DevelopmentInternet SalesCRMLead ManagementCustomer ServiceAppointment SettingSalesCommunicationFollow-upAutomotiveData EntrySocial MediaObjection HandlingCustomer Experience
Welcome to the Gerald Jones Auto Group website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen or Volvo car, truck, or SUV you will find it here. We have helped many customers from Martinez, Augusta, Aiken, Lexington, Columbia, Atlatnta, Waynesboro, Anderson, Washington, Athens, Covington, Madison, Macon, Greenville, Milledgeville, Orangeburg, Millen, Swainsboro and Savannah find the Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen or Volvo of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Jones Auto Group has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier Georgia Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo dealer, we have a huge selection of new and used vehicles from which to choose. Gerald Jones Auto Group online and offline customers enjoy vehicle specials every day. We offer Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo service & parts, an online inventory, and outstanding financing options, making Gerald Jones Auto Group a preferred dealer serving Martinez, Augusta, Aiken, Lexington, Columbia, Atlatnta, Waynesboro, Anderson, Washington, Athens, Covington, Madison, Macon, Greenville, Milledgeville, Orangeburg, Millen, Swainsboro and Savannah Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo buyers. Ready to set up a test drive? Visit our Augusta Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen, Volvo dealership in Martinez, GA today!
Gerald Jones Honda
4022 Washington Road, Martinez, GA 30907
http://www.geraldjoneshonda.com/
706-228-7000
Gerald Jones Mazda
4022 Washington Road, Martinez, GA 30907
http://www.geraldjonesmazda.com/
706-228-6464
Gerald Jones VW-Audi
4022 Washington Road, Martinez, GA 30907
https://www.geraldjonesvw.com/
http://www.augustaaudi.com/
706-228-6900
Gerald Jones Volvo-Subaru
4022 Washington Road, Martinez, GA 30907
http://www.geraldjonesvolvocars.com/
http://www.geraldjonessubaru.com/
706-228-7600
Gerald Jones Ford-Lincoln
3480 Wrightsboro Rd, Augusta, GA 30909
http://www.geraldjonesfordaugusta.com/
http://www.geraldjoneslincolnaugusta.com/
706-738-8000
Offices: 4022 Washington Rd, Martinez, GA 30907, US
Automotive SalesAutomotive ServiceAutomotive PartsHonda Power EquipmentHondaFordVolkswagenAudiSubaruVolvo
Welcome to the Gerald Jones Auto Group website, a fast and convenient way to research and find a vehicle that is right for you. Whether you are looking for a new or used Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen or Volvo car, truck, or SUV you will find it here. We have helped many customers from Martinez, Augusta, Aiken, Lexington, Columbia, Atlatnta, Waynesboro, Anderson, Washington, Athens, Covington, Madison, Macon, Greenville, Milledgeville, Orangeburg, Millen, Swainsboro and Savannah find the Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen or Volvo of their dreams!
We know that prospective customers are extremely well educated when researching their next vehicle. Gerald Jones Auto Group has made it easy to get all the available vehicle information so you can spend less time researching and more time enjoying your purchase. Check out our new specials and used specials for additional savings on your next vehicle.
As a premier Georgia Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo dealer, we have a huge selection of new and used vehicles from which to choose. Gerald Jones Auto Group online and offline customers enjoy vehicle specials every day. We offer Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo service & parts, an online inventory, and outstanding financing options, making Gerald Jones Auto Group a preferred dealer serving Martinez, Augusta, Aiken, Lexington, Columbia, Atlatnta, Waynesboro, Anderson, Washington, Athens, Covington, Madison, Macon, Greenville, Milledgeville, Orangeburg, Millen, Swainsboro and Savannah Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen and Volvo buyers. Ready to set up a test drive? Visit our Augusta Audi, Ford, Honda, Lincoln, Mazda, Subaru, Volkswagen, Volvo dealership in Martinez, GA today!
Gerald Jones Honda
4022 Washington Road, Martinez, GA 30907
http://www.geraldjoneshonda.com/
706-228-7000
Gerald Jones Mazda
4022 Washington Road, Martinez, GA 30907
http://www.geraldjonesmazda.com/
706-228-6464
Gerald Jones VW-Audi
4022 Washington Road, Martinez, GA 30907
https://www.geraldjonesvw.com/
http://www.augustaaudi.com/
706-228-6900
Gerald Jones Volvo-Subaru
4022 Washington Road, Martinez, GA 30907
http://www.geraldjonesvolvocars.com/
http://www.geraldjonessubaru.com/
706-228-7600
Gerald Jones Ford-Lincoln
3480 Wrightsboro Rd, Augusta, GA 30909
http://www.geraldjonesfordaugusta.com/
http://www.geraldjoneslincolnaugusta.com/
706-738-8000
Offices: 4022 Washington Rd, Martinez, GA 30907, US
Automotive SalesAutomotive ServiceAutomotive PartsHonda Power EquipmentHondaFordVolkswagenAudiSubaruVolvo