Seoul, South Korea · Hybrid
The Role As a Customer Success Manager at Genspark, you'll own the post-sales relationship end to end, making sure the customer sees real, measurable business outcomes from day one. This is a hands-on role: you'll lead d…
Skills: Customer Success, Implementation Management, Technical Account Management, Project Management, SaaS
United States · Remote Solely
The Role As a Customer Success Manager at Genspark, you'll own the post-sales relationship end to end, making sure the customer sees real, measurable business outcomes from day one. This is a hands-on role: you'll lead d…
Skills: Customer Success, Implementation Management, Technical Account Management, Project Management, Enterprise SaaS
Tokyo, Tokyo, Japan · Hybrid
This is the first technical seller in the GTM org and the person who defines what world-class SE looks like at Genspark. You'll sit across the table from sophisticated IT and security buyers who test every claim we make.…
Skills: Solutions Engineering, Sales Engineering, Technical Sales, Architecture, Demoing
United States · Remote OK
The Opportunity Genspark is at an inflection point. We built an AI workspace that 1B+ knowledge workers actually want to use. In 10 months, we went from 0 to $155M ARR—the fastest growth in the agent space. We launched G…
Skills: B2B Marketing, Demand Generation, ABM, Field Marketing, Revenue Marketing
Seoul, South Korea · Hybrid
This is the first technical seller in the GTM org and the person who defines what world-class SE looks like at Genspark. You'll sit across the table from sophisticated IT and security buyers who test every claim we make.…
Skills: Solutions Engineering, Sales Engineering, Technical Sales, Architecture, Cloud Infrastructure
Palo Alto, California, United States · Remote OK
This is the first technical seller in the GTM org and the person who defines what world-class SE looks like at Genspark. You'll sit across the table from sophisticated IT and security buyers who test every claim we make.…
Skills: Solutions Engineering, Technical Sales, Proof of Concept, Enterprise Security, AI Agentic Workflows
Palo Alto, California, United States · On-site
The Role You'll be Genspark's first in-house legal hire — building the legal function from scratch and owning it end to end. With commercial contracts at the center of your responsibilities, you will also be the person t…
Skills: Commercial Contract Negotiation, Corporate Law, Data Privacy Compliance, Enterprise SaaS, M&A
Palo Alto, California, United States · Hybrid
We’re seeking a highly organized and proactive Event Marketing Manager to be a driving force behind planning, executing, and optimizing Genspark’s events across global markets. You’ll play a key role in managing Genspark…
Skills: Event Planning, Project Management, Budget Management, Vendor Management, B2B SaaS Marketing
Tokyo, Japan · Hybrid
You'll own the full marketing strategy for Japan—from building brand awareness to driving product adoption—while managing a team of 4 marketing professionals in Tokyo. This is a true general manager role where you'll sha…
Skills: Full-Funnel Marketing, Brand Localization, Go-To-Market Strategy, Team Leadership, Integrated Campaign Planning
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The Customer Success Manager will own the post-sales relationship, leading deployments and building joint success plans to ensure measurable business outcomes. They will also monitor customer health, facilitate cross-functional collaboration, and provide actionable product feedback to influence the roadmap.
Candidates should have 3–5 years of experience in customer success, implementation, or technical account management within enterprise SaaS environments. Strong project management skills, executive presence, and familiarity with SSO and integration workflows are required.
As a Customer Success Manager at Genspark, you'll own the post-sales relationship end to end, making sure the customer sees real, measurable business outcomes from day one. This is a hands-on role: you'll lead deployments, build joint success plans, run EBRs, and be the person customers call when they need a trusted advisor who understands both their business and the platform.
You'll report to the Head of Customer Success and work daily with Account Executives, Solutions Engineers, and Product — sitting at the intersection of revenue, adoption, and long-term customer health.
At a company growing from $0 to $250M+ ARR in 12 months with 6,000+ enterprise clients globally, this isn't a maintenance role. You have the opportunity to directly impact the company's playbook from the very beginning.
Customer Deployment & Onboarding:
Serve as the primary post-sales point of contact from signed contract through go-live and beyond
Lead new customer deployments end to end — including hands-on guidance for SSO setup, connector configuration, and platform onboarding
Own clarity on expectations, timeline, and deliverables for all stakeholders throughout the implementation lifecycle
Develop and execute tailored onboarding plans; facilitate cross-functional collaboration across sales, solutions engineering, support, and product
Customer Success & Expansion:
Build and execute joint success plans and EBRs that drive adoption, deepen engagement, and tie platform usage to measurable business outcomes
Monitor customer health, adoption metrics, and satisfaction signals — proactively identifying risks and driving resolution before they escalate
Partner with Account Executives on renewal and expansion conversations, bringing customer context and success data to the table
Guide customers on Genspark best practices, new features, and emerging use cases relevant to their business
Internal Contribution:
Document and improve onboarding processes, playbooks, and best practices as the CS motion scales
Provide actionable product feedback from the field to influence roadmap and support quality
Contribute to internal initiatives that raise the bar on how we deliver customer value at scale
3–5 years of experience in customer success, implementation management, or technical account management for enterprise SaaS customers
Proven ability to manage complex, multi-stakeholder enterprise engagements from kickoff through renewal
Strong project management and organizational skills — you can run multiple deployments simultaneously without dropping threads
Excellent communication and executive presence — comfortable leading EBRs with C-suite and diving into the details with administrators the same week
Solutions-oriented and comfortable with ambiguity; you thrive in fast-moving environments where the playbook is still being written
Experience with SSO, identity providers (Entra ID, Okta, Google), and enterprise connector/integration workflows is a plus
Background in AI, productivity, or knowledge work SaaS is a plus
Genspark.ai is a Palo Alto, CA-based technology company building agentic AI for more than one billion global knowledge workers. Founded by veterans from Microsoft, Google, Meta, YouTube, and Pinterest, Genspark has raised $645 million from investors including Emergence Capital Partners, LG, SBI, UpHonest, and Temasek’s Pavilion Capital. Genspark orchestrates 70+ state-of-the-art AI models to turn business objectives into finished deliverables, including boardroom presentations, financial models, client-ready documents, full-stack web applications, mobile apps, and more. Empowered by partnerships with OpenAI, Anthropic, AWS, Microsoft, and many other industry leaders, Genspark serves both individual users and enterprise clients worldwide. Built for every knowledge worker, whether leading a team or just starting their career. Learn more at genspark.ai.
We're scaling our enterprise go-to-market from 7 AEs to 55+ across the US and Japan through 2026 and expanding into EMEA — which means a rapidly growing customer base, increasingly complex deployments, and a CS function that needs people who can grow with it.
Location: Remote/ Hybrid (We have a Wework office in Seoul)
All-in-one AI workspace. Autopilot your busywork.
Genspark is an all-in-one AI Workspace on a mission to autopilot the busywork for 1 billion+ knowledge workers. Founded in 2023, the company achieved $250M ARR in just 12 months—the fastest in the agent space.
Offices: Palo Alto, California 94301, US · Singapore, SG
All-in-one AI workspace. Autopilot your busywork.
Genspark is an all-in-one AI Workspace on a mission to autopilot the busywork for 1 billion+ knowledge workers. Founded in 2023, the company achieved $250M ARR in just 12 months—the fastest in the agent space.
Offices: Palo Alto, California 94301, US · Singapore, SG
