Locke, New York, United States · On-site
Description Title: Customer Service Representative Reports to: General Manager Job Type: Full-Time Location: Locke, NY Come join our team and open the door to an amazing career at Genson Overhead Door! We have an immedia…
Skills: Customer Service, Order Processing, Appointment Scheduling, Microsoft Office Suite, Microsoft Teams
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Acts as the primary liaison between customers and internal sales and service teams to handle inquiries and resolve issues. Responsibilities include answering phones, scheduling service requests, processing accounts receivable, and assisting walk-in customers.
Requires a high school diploma or GED and at least one year of experience in a customer service role. Candidates must have reliable transportation and proficiency in Microsoft Office Suite.
Description
Title: Customer Service Representative
Reports to: General Manager
Job Type: Full-Time
Location: Locke, NY
Come join our team and open the door to an amazing career at Genson Overhead Door! We have an immediate need for a Customer Service Representative at our Locke, NY location.
Genson Overhead Door is one of New York’s leading garage door companies. We believe in not only being a business of integrity, but a part of our community. With our commitment to quality, professionalism, and customer satisfaction, we have built a solid reputation as a trusted provider of garage door installation, maintenance, and repair services for over 40 years. Our team of experts is known for their attention to detail and commitment to delivering the best solutions for our customers' needs.?
Summary
The?Customer Service Representative?is the primary liaison between Outside Sales, Outside Service and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.
Duties
Qualifications
Skills
Work Conditions
Benefits
We are proud to offer a robust benefits package to our team members including:
Core Values
At Genson Overhead Door, we base our actions on the following core values and request the same from all team members:
GarageCo does not accept unsolicited resumes from external recruiters or agencies. We only work with approved partners engaged directly by our Talent Acquisition team for specific searches. Unsolicited submissions will not be eligible for placement fees.
We are an (EOE) Equal Opportunity Employer.
Family owned and operated since 1979, Genson Overhead Door strives to provide our customers with quality products at fair prices and unequaled service. We provide sales, service and installation for all types of residential, commercial, agricultural and industrial-type garage doors and related products.
Offices: 11710 State Route 90, Locke, New York 13092-3268, US
Family owned and operated since 1979, Genson Overhead Door strives to provide our customers with quality products at fair prices and unequaled service. We provide sales, service and installation for all types of residential, commercial, agricultural and industrial-type garage doors and related products.
Offices: 11710 State Route 90, Locke, New York 13092-3268, US