Manila, Metro Manila, Philippines · Hybrid
Job Description Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE…
Skills: Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals
Lake Orion, Michigan, United States · On-site
Job Description At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turni…
Skills: AMR Deployment, Project Execution, Supplier Management, Industrial Automation, Material Flow
Warren, Michigan, United States · Hybrid
Job Description The Role General Motors is at the forefront of the transformation of automotive with the electrification of our portfolio and the development of leading-edge central compute, connectivity, and autonomous …
Skills: SoC Hardware Design, Circuit Design, Schematic Capture, Silicon Bring-up, ECU Development
Austin, Texas, United States · Hybrid
Job Description Hybrid or Remote: Reporting where work can/need to be performed / collaboration should happen. If the person lives w/n 50 miles of such a location, they are expected to come in three times a week. If they…
Skills: Design Systems, Grid Systems, Typographic Hierarchy, Figma, Adobe Creative Suite
Markham, Ontario, Canada · Hybrid
$4k–$5k/mo
Job Description Vacancy Status: This posting is not for an existing vacancy within the organization and is open to new applications. (New Head Count) AI Disclosure: As part of the application process, Artificial Intellig…
Skills: Embedded C, Python, MATLAB, Simulink, CAN
San Pedro Garza García, Nuevo León, Mexico · Hybrid
¿Por qué GM Financial? GM Financial es la subsidiaria financiera cautiva, de propiedad total, de General Motors y tiene su sede en Fort Worth, Estados Unidos. Somos un proveedor global de soluciones de financiamiento aut…
Skills: Portfolio Reporting, Credit Analysis, Credit Strategy Development, Statistical Modelling, SAS
West Chester Township, Ohio, United States · On-site
Why GM Financial? GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North Americ…
Skills: Credit Underwriting, Consumer Finance, Risk Analysis, Regulatory Compliance, Customer Relations
Warren, Michigan, United States · Remote OK
$135k–$245k/yr
Job Description Job summary General Motors’ Digital Customer Experience team seeks an experienced and motivated Staff Product Manager - Lead Management (Salesforce CRM) to help us redefine how customer demand is captured…
Skills: Product Management, Salesforce CRM, Roadmap Strategy, Agile Methodology, Lead Management
Charlotte, North Carolina, United States · Hybrid
Job Description DUTIES: Own the development of CAE methods and tools used to study the integration and resulting performance of the GM race vehicles. Lead development of an in-house simulation toolchain for all GM’s race…
Skills: CAE Methods, Vehicle Dynamics Simulation, Multibody Systems Modeling, Dymola, Modelica
Tennessee, United States · Hybrid
Job Description District Sales Manager - Buick/GMC (Memphis, TN) Do you like to have a different day every day, connect with people and be the face of the most revolutionary car company in the world? Join us! Field Work …
Skills: Relationship Management, Sales Analysis, Time Management, Conflict Management, Presentation Skills
Milford Charter Township, Michigan, United States · Hybrid
Job Description The role: At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. W…
Skills: Embedded Software Development, C Programming, AUTOSAR, Git, DevOps
Oshawa, Ontario, Canada · On-site
$76k–$114k/yr
Job Description Welding And Sealing Engineer Vacancy Status Yes - This posting is for an existing vacancy within the organization and is open to new applications. (Backfill) AI Disclosure As part of the application proce…
Skills: Resistance Spot Welding, MIG Welding, Projection Welding, Drawn Arc Stud Welding, Self-Piercing Rivets
Concord, North Carolina, United States · Hybrid
Job Description DUTIES: Work within the GM Motorsports program to develop performance metrics, conceptualize new analysis methods, and implement these techniques to produce improved on-track performance. Derivation and v…
Skills: Python, MATLAB, Data Science, Vehicle Dynamics, Performance Metrics
Herzliya, Tel-Aviv District, Israel · Hybrid
Job Description General Motors Israel (Herzliya) plays a significant role in shaping the future of GM vehicles through cutting-edge software and advanced vehicle technologies. GM is committed to a vision of Zero Emission…
Skills: Embedded Software Development, Android, RTOS, C++, C
Milford, Michigan, United States · Hybrid
Job Description DUTIES: Develop and optimize calibrations to meet performance and timing requirements utilizing Calibration Standard Work. Conduct calibration reviews to ensure high quality calibrations. Organize, plan, …
Skills: Calibration, Data Acquisition, Electrification Propulsion System Architecture, Embedded Controls, INCA
Markham, Ontario, Canada · Hybrid
$115k–$165k/yr
Job Description Vacancy Status: This posting is not for an existing vacancy within the organization and is open to new applications. (New Head Count) AI Disclosure: As part of the application process, Artificial Intellig…
Skills: Embedded Controls Software Development, Automotive Diagnostics, UDS, ISO 26262, CAN
Sao Jose dos Campos, Southeast, Brazil · On-site
Job Description Modelo de trabalho: Presencial Responsabilidades: Ajuste de ferramentas de CDR (corte, dobra e repuxo) para obtenção de painéis externos e internos no dimensional e qualidade especificada pela área de eng…
Skills: Tool Adjustment, Stamping Tools, Mold Maintenance, Technical Drawing Interpretation, Metrology
Flint, Michigan, United States · On-site
Job Description The Role As an Automation Engineer at Flint Assembly, you will support the Body Shop and the broader plant at large by maintaining and continuously improving our automation systems. These include vision-g…
Skills: Robot Programming, Machine Vision, Fanuc Robots, PLC, Project Management
Milford, Michigan, United States · Hybrid
Job Description Why Join General Motors: Join the team shaping the platform behind GM’s next generation of software-defined vehicles. Vehicle Software & Electronics Platform Engineering connects electrical architecture, …
Skills: Electrical Integration, Physical Packaging, Numerical Optimization, Computer Aided Drafting, Network Design
Sunnyvale, California, United States · Hybrid
$265k–$311k/yr
Job Description DUTIES: Work in a fast-paced environment with business, technology, and designers to build new capabilities, platforms, features and improving existing capabilities. Customize, develop, and support soluti…
Skills: Salesforce Administration, Force.com Programming, Apex, JavaScript, Lightning Web Components
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Responsible for administering day-to-day People Services cases and providing query resolution for HR representatives, employees, and leaders. Focuses on operational efficiency, process improvement, and adhering to service level agreements within a shared services environment.
Requires a Bachelor's degree in Human Resources or Business Administration and at least 2 years of experience as an analyst in a shared services or contact center. Proficiency in Workday HCM and various HR management tools is essential.
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on day shift. This means the successful candidate is expected to report to the office three times per week or other frequency dictated by the business.
As a member of GM's Global HR People Services, your primary focus should be on executing operational and tactical tasks as this role involves direct interaction with customers, utilizing your specialized skills and subject matter expertise to provide exceptional service.
Responsible for the administration of day-to-day People Services cases and activities being handled by People Services professionals, which are received from various business units, GBS sites, etcetera. Responsible for supporting the People Services Teams in the execution of other People Services tasks.
Case Processing: Processing of cases received via calls or emails. Prioritizing and working on requests according to nature, urgency, and impact. Monitoring of personal queues and aging cases. Following established processes for calls and case handling, issue resolution including logging and documenting all inquiries into the case management tools, consulting knowledge resources, and escalating the case to other tiers and following through to resolution. Serving as the single point of contact for HR Representatives, Employees, and People Leaders and be responsible for query resolution. Ensuring high-quality standards for all tasks assigned. Adhering to service level agreements (SLAs) established for case management. Referring to the People Services Supervisor and/or Senior Analyst-Team Lead cases that are prone or have already been raised to escalation stage.
Continuous Improvement: Suggesting process improvements necessary for operational efficiencies and service excellence to drive quality, speed, and safety. Maintaining and updating job aids and standard operating procedures knowledgebase.
Project Participation: Participating in project teams and system testing for performance improvement and initiatives.
Operational Efficiency: Complying with the Global service level agreement, GM Corporate policies, and external regulatory requirements. Maintaining confidentiality of employee information according to established practice. Performing based on the approved guidelines and job aids. Performing peer check / post audit escalated issues and post audit.
Complaint Handling and Escalation: Ensuring timely resolution of clients’ issues and concerns. Escalating complex transactions to the People Services Supervisor and/or Senior Analyst-Team Lead.
Your Skills & Abilities (Required Qualifications)
Hands on experience working with and proficiency in Workday HCM, Case Management Systems, Knowledge Base Systems, Avaya Telephones, Employee Portals, Dashboard and Reporting Tools, and other HR Management Systems and Tools.
Experience managing documentation of business processes including specifications, test scripts, training material, and change control.
Strong written and verbal communication skills
Bachelor’s Degree in Human Resources, Business Administration, or related field is required
Experience handling a role as Analyst for minimum of 2 years in a Shared Services / Contact Center environment
Experience working with a diverse and multi-cultural team
Experience working for a multinational organization and working with colleagues internationally are preferred
What Will Give You A Competitive Edge (Preferred Qualifications)
Action Orientation
Customer Focus
Drive for Results and Service Excellence
Drive for Safety, Quality, and Speed
Problem Solving / Analysis
Written and Verbal Communication Skills
Organizational Skills: Time Management and Prioritization
Technical Skills
Integrity and Trust
Interpersonal Savvy
Learning on the Fly
Experience working for a multinational organization and working with colleagues internationally are preferred
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Amazing people make amazing products. And together, we build the one for every person, purpose and journey.
General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
Offices: 100 Renaissance Center, Detroit, Michigan 48243, US · P.O. Box 33170, Detroit, Michigan 48232-5170, US · 800 N Glenwood Ave, Pontiac, MI 48340, US · Avenida Americo Vespucio 811, Huechuraba, Santiago Metropolitan 8580000, CL · 500 Wentworth St W, Oshawa, Ontario L1J 6G5, CA
Amazing people make amazing products. And together, we build the one for every person, purpose and journey.
General Motors’ vision is to create a world with Zero Crashes, Zero Emissions and Zero Congestion, and we have committed ourselves to leading the way toward this future. Today, we are in the midst of a transportation revolution, and we have the ambition, the talent and the technology to realize the safer, better and more sustainable world we want. As an open, inclusive company, we’re also creating an environment where everyone feels welcomed and valued for who they are. One team, where all ideas are considered and heard, where everyone can contribute to their fullest potential, with a culture based in respect, integrity, accountability and equality. Our team brings wide-ranging perspectives and experiences to solving the complex transportation challenges of today and tomorrow. For information on the GM Privacy Statement, please visit http://www.gm.com/privacy-statement.html
Offices: 100 Renaissance Center, Detroit, Michigan 48243, US · P.O. Box 33170, Detroit, Michigan 48232-5170, US · 800 N Glenwood Ave, Pontiac, MI 48340, US · Avenida Americo Vespucio 811, Huechuraba, Santiago Metropolitan 8580000, CL · 500 Wentworth St W, Oshawa, Ontario L1J 6G5, CA
