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About this role: As a Clinical Manager with Fresenius Medical Care, you will ensure that quality patient care is delivered while maintaining clinical operations. As the facility leader, you will be part of a close-knit, …
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Full-time
professional certificate
Posted 20d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The Area Manager oversees technical operations and team supervision while driving technical sales performance and profitability. They serve as the primary contact for resolving complex technical issues and managing staffing and resource allocation.
Requirements
Candidates should possess electronic qualifications, preferably with biomedical experience, and demonstrated commercial business acumen. Strong leadership, communication skills, and proficiency in Microsoft Office are required.
Full job description
Primary purpose:
In addition to performing the role of service technician (see service technician job description), this position is responsible for managing the assigned territories technical operations including supervision of team members and the management of technical sales performance and profitability objectives. This position is the primary point of contact for resolving all staffing, scheduling, technical equipment issues and assisting customers as necessary with complex technical issues.
Key Result Area
Key Performance Indicator
Effective people management
Technical teams competencies and skills are maintained and up to date
Established technical standards are followed and understood by the team
OHS procedures are followed
Performance reviews and grievances are managed appropriately in accordance with FMC procedures
Manage rosters and timesheets, approve staff leave and travel, manage staff expenses
Effective management of technical resources
Technical equipment and resources are provided and maintained safely
Inventory levels and fleet are maintained
Technical bulletins and documents are sent to all team members
Technical library & service records are up to date
Technical jobs are effectively coordinated to maximize efficiency and reduce labour costs
Escalated customer issues are resolved promptly
Achieve/ Exceed technical sales budget:
Implement a technical sales strategy per account to maintain existing business and to develop new business opportunities. Work closely with the Zonal Technical Manager throughout the sales cycle to ensure customer technical outcomes are achieved.
Ensure all service contracts are up to date and invoiced
Increase customer base and market presence through establishing relationships with key opinion leaders, key influencers and decision makers
Track competitor activity within the assigned accounts
Maintain a high-profile presence in the market place through the creation of win-win solutions with customers which turn a sales relationship into a long-term business partnership.
Manage the immediate post-purchase activities (checking order status, delivery, installation & handling complaints etc) to ensure customer satisfaction
Technical Sales Administration:
Assist with forecasting requirements, preparing annual budget; scheduling expenditures; analyzing variances and initiating corrective actions
Ensure that the team updates & maintains proper documentation with respect to Installation, Preventive Maintenance & Break downs performed in the CRM system provided
Document and assist with customer technical offerings, quotes, tenders, re-orders and any other related business requirement
Act as a key member of the team:
Update technical knowledge by participating in educational opportunities; reading professional publications; maintaining professional networks
Promoting a team culture by assisting others during periods of high workloads, leave or absence so that overall objectives can be met
Provide input and support to marketing programs as required
Maintaining team communication & cross functional collaboration
Undertaking other tasks as required
Where appropriate, become involved in FMC activities including attendance at staff meetings and involvement in company events (e.g. conferences, CMEs etc.)
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
Offices: Else-Kröner-Strasse 1, Bad Homburg, Frankfurt 61352, DE
dialysishemodialysishome dialysiskidney diseaserenal carekidneynephrologyhealthcareand medtechHealth Care
Fresenius Medical Care is the world’s leading provider of products and services for individuals with renal diseases. We aim to create a future worth living for chronically and critically ill patients – worldwide and every day.
Thanks to our decades of experience in dialysis, our innovative research and our value-based care approach, we can help them to enjoy the very best quality of life.
Our portfolio encompasses a comprehensive range of high-quality health care products and services as well as various dialysis treatment options for both in-center and home dialysis that are individually tailored to our patients’ needs.
Offices: Else-Kröner-Strasse 1, Bad Homburg, Frankfurt 61352, DE
dialysishemodialysishome dialysiskidney diseaserenal carekidneynephrologyhealthcareand medtechHealth Care