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Full-time
Development programs via Fox University
Posted 3d ago
~40 hrs/week
Responsibilities
Oversee and optimize multi-location service and parts departments to drive profitability and operational standards. Lead the recruitment and mentoring of managers while improving Customer Satisfaction Index scores.
Requirements
Requires at least 5 years of experience in automotive Fixed Operations or Service Director management. Candidates must have a proven track record of managing multi-million dollar P&Ls and hitting manufacturer targets.
Full job description
Position Overview
We are seeking an experienced, results-driven Fixed Operations Director to oversee, optimize, and grow our multi-location service and parts departments. In this strategic role, you will report directly to the Vice President of Fixed Operations, executing group-wide initiatives and ensuring elite operational standards.
What You'll Do
Drive Profitability: Achieve departmental gross profit goals by managing fixed absorption, expenses, and asset utilization.
Lead Teams: Recruit, train, and mentor service and parts managers while boosting technician retention.
Optimize CSI: Implement robust workflow processes to elevate Customer Satisfaction Index scores and build owner loyalty.
Partner with Leadership: Collaborate with the VP of Fixed Operations to forecast revenue goals and deploy software platforms.
What We're Looking For
Experience: Minimum 5+ years of successful automotive Fixed Operations or Service Director management.
Track Record: Proven ability to manage multi-million dollar P&Ls and hit manufacturer targets.
Skills: Exceptional communication, data-driven decision-making, and deep knowledge of DMS platforms.
As a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!
Buying a new or used car should be fun. Seriously.
Which is why Fox Motors makes the experience a remarkable one.
Industry
Motor Vehicle Manufacturing
Company size
1,001-5,000 employees
Founded
2000
LinkedIn followers
2,672
When we first opened our doors in 2000, we didn’t just join the car dealership industry. We reinvented it. And we did so in an environment where customers and their needs come first. Where we prove daily that customer service is alive and well. And where our employees are proud to say they work.
We created a dealer network that ensures you’ll find the ideal vehicle for your needs. And we make sure you’re happy with your first experience with us, because we don’t want it to be your last experience with us.
At Fox Motors, we’ve found going the extra mile helps our customers go the extra thousands. So we do everything we can to build long-term relationships. We give back to the communities we’re a part of, and we treat others the way we’d like to be treated — because the golden rule in life can also rule in business.
Our goal is to have the best facilities, the best people, the best selection and the best service — all to ensure that our customers have the best experience. With 43 brands represented by over 1,200 employees in 29 locations, there’s just one thing we want for you: only the best.
Our Vision:
Working together moving people throughout life.
Our Mission:
Meeting the transportation needs and dreams of our community by hiring, developing and retaining passionate and knowledgeable people who create a lifetime of remarkable experiences.
Offices: 3464 N US 31 SOUTH, Traverse City, MI 49684, US · 6025 28th Street SE, Grand Rapid, MI 49546, US · 4330 29th Street SE, Grand Rapids, MI 49512, US · 5977 Alpine AVE. NW, Comstock Park, MI 49321, US · 632 E Main St, Caledonia, MI 49316, US
New & Used Car SalesAutomotive Service & RepairsParts & Accessories SalesCollision RepairPowersports Salesand Powersports Accessories & PartsRetailAutomotive
Buying a new or used car should be fun. Seriously.
Which is why Fox Motors makes the experience a remarkable one.
Industry
Motor Vehicle Manufacturing
Company size
1,001-5,000 employees
Founded
2000
LinkedIn followers
2,672
When we first opened our doors in 2000, we didn’t just join the car dealership industry. We reinvented it. And we did so in an environment where customers and their needs come first. Where we prove daily that customer service is alive and well. And where our employees are proud to say they work.
We created a dealer network that ensures you’ll find the ideal vehicle for your needs. And we make sure you’re happy with your first experience with us, because we don’t want it to be your last experience with us.
At Fox Motors, we’ve found going the extra mile helps our customers go the extra thousands. So we do everything we can to build long-term relationships. We give back to the communities we’re a part of, and we treat others the way we’d like to be treated — because the golden rule in life can also rule in business.
Our goal is to have the best facilities, the best people, the best selection and the best service — all to ensure that our customers have the best experience. With 43 brands represented by over 1,200 employees in 29 locations, there’s just one thing we want for you: only the best.
Our Vision:
Working together moving people throughout life.
Our Mission:
Meeting the transportation needs and dreams of our community by hiring, developing and retaining passionate and knowledgeable people who create a lifetime of remarkable experiences.
Offices: 3464 N US 31 SOUTH, Traverse City, MI 49684, US · 6025 28th Street SE, Grand Rapid, MI 49546, US · 4330 29th Street SE, Grand Rapids, MI 49512, US · 5977 Alpine AVE. NW, Comstock Park, MI 49321, US · 632 E Main St, Caledonia, MI 49316, US
New & Used Car SalesAutomotive Service & RepairsParts & Accessories SalesCollision RepairPowersports Salesand Powersports Accessories & PartsRetailAutomotive