Mladá Boleslav, Central Bohemian, Czechia · On-site
Mid level$3.1B raised
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Skills: Customer Relationship Management, Quality Management, IATF 16949, ISO 14001, ISO 45001
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Brières-les-Scellés, Ile-de-France, France · On-site
Entry level$3.1B raised
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Full-time
high school
Career development opportunities, Online and in-person training via Forvia University, Multicultural and inclusive work environment
Posted 13d ago
~40 hrs/week
Responsibilities
The role focuses on enhancing customer satisfaction by managing technical meetings, audits, and production process controls. Responsibilities include solving technical problems, managing changes, and ensuring product compliance at customer assembly lines.
Requirements
Candidates need several years of quality experience with a strong customer focus and knowledge of automotive standards like IATF 16949. Fluency in Czech and a good level of English are required.
Full job description
Forvia, a sustainable mobility technology leader
We pioneer technology for mobility experience that matter to people.
Your mission, roles and responsibilities
Are you an engineer with a strong customer satisfaction orientation and a passion for quality? Do you have experience in managing technical meetings, audits, and validations with customers? If so, you might be the ideal candidate for the Customer Relationship Engineer role at Forvia!
Forvia, a leading automotive technology leader, is seeking a dynamic Customer Relationship Engineer to join our team at our cutting-edge facility.
As a Customer Relationship Engineer at Forvia, you will play a pivotal role in enhancing customer satisfaction through meticulous attention to our production processes. Your key responsibilities will include:
Developing the customer satisfaction by relying on a controlled production process
Organizing and participating in all technical meetings with the customer
Solving technical problems, managing changes, and ensuring progress
Auditing all related storage sites and the customer assembly line to ensure the compliant use of our products
Defining and enforcing the scale of demerit products coherent with the customer’s specifications
Managing and guaranteeing resolution of customer concerns and working closely with Production Quality
Validating and accepting the packaging range
Your profile and competencies to succeed
Competencies/skills
Minimum High school
Several years of experience in quality with strong customer focus
Customer management experience
Knowledge of the automotive industry, IATF 16949, ISO 14001, ISO 45001
FMEA basic
Product safety and liability
Statistical methods
Fluent in CZ and good level of English
Good knowledge of Program standards, tools and methods
Strong communication and interpersonal skills
What we can do for you
At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.
Why join us
FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.
With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.
In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.
As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.
FORVIA comprises the complementary technology and industrial strengths of Faurecia and HELLA.
With over 249 industrial sites and 78 R&D centers, 150,000 people, including more than 15,000 engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups with 24 product lines, and a strong IP portfolio of over 12,900 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.
FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen.
FORVIA comprises the complementary technology and industrial strengths of Faurecia and HELLA.
With over 249 industrial sites and 78 R&D centers, 150,000 people, including more than 15,000 engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups with 24 product lines, and a strong IP portfolio of over 12,900 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.
FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen.