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FortWhyte Alive logoFortWhyte Alive

Visitor Experience Ambassador (P/T)

Winnipeg, Manitoba, Canada · On-site

Entry level

In this role, the successful candidate will be responsible for encouraging and guiding FWA visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working…

Skills: Customer Service, Interpersonal Communication, Organizational Skills, Decision Making, Problem Solving

FortWhyte Alive logo

Visitor Experience Ambassador (P/T)

FortWhyte Alive

Winnipeg, Manitoba, Canada • On-site

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Entry level

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  • Part-time
  • Posted 3d ago
  • ~40 hrs/week

Responsibilities

The Ambassador guides visitors to explore nature and promotes FortWhyte Alive's mission through orientation and program support. They also manage the Nature Shop by processing sales, maintaining stock, and providing product information.

Requirements

Candidates should possess strong customer service and communication skills with a genuine enthusiasm for the organization's mission. Proficiency in Microsoft Office and POS systems is required, along with the ability to work evenings and weekends.

Full job description

In this role, the successful candidate will be responsible for encouraging and guiding FWA visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working as an Ambassador of FWA in our Visitor Reception area through the orientation of visitors with programs, activities and events.

This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as processing all sales transactions. This job will require availability for evenings and weekends primarily, and week days during the Summer, depending on operational needs.

Key Responsibilities:

  • Actively promote and sell FortWhyte Alive offerings and services including but not limited to memberships, donations, programs, and merchandise
  • Maintain knowledge of all marketing promotions, initiatives and special events
  • Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary
  • Deliver sales and outstanding customer service
  • Ensure high levels of customer satisfaction by being knowledgeable on all products offered
  • Work with Retail Supervisor to tidy, organize and maintain store displays

***Please note: this position requires the handling of peanuts and peanut products

What you will offer:

  • Genuine enthusiasm for FortWhyte Alive and its mission - candidates are encouraged to visit our website fortwhyte.org for more information
  • Confident and comfortable engaging customers with exceptional customer service
  • Good interpersonal and communication skills
  • Strong customer service, organizational and decision making skills
  • Demonstrated ability to problem-solve and to be adaptable
  • Positive and helpful when working within a small team environment
  • Initiates completion of tasks or activities without supervision
  • Working knowledge of Microsoft Office and point of sale systems (POS)

FortWhyte Alive is devoted to developing a work environment and recruitment processes that are inclusive and barrier-free. Please let us know if an accommodation is needed at any stage of the recruitment process.

FortWhyte Alive is committed to creating and maintaining a diverse and inclusive workplace. Employment equity may be a factor in selection for this position. We welcome and encourage applications from Indigenous People, Black people, People of Colour, LGBTQ2S+ people and people with disabilities.

Related keywords

Visitor ExperienceNature ShopRetail SalesCustomer SatisfactionPOS SystemsMicrosoft OfficeMembership SalesEnvironmental EducationVisitor ReceptionMerchandise Management

About FortWhyte Alive

LinkedInVisit site

Environmental Educator. Connecting humans with nature.

Industry
Civic and Social Organizations
Company size
11-50 employees
Founded
1966
Headquarters
Winnipeg, Manitoba
LinkedIn followers
851

At FortWhyte Alive, we connect Humans with Nature. Immerse yourself in the wilderness, without leaving the city. Winnipeg’s urban nature oasis is the perfect place for an everyday escape. Learn, engage and connect with the outdoors through inspiring programming that fosters sustainablity in our community. Explore, wander, and discover something new, each time you visit. Make this place your own. Experience our passion for the outdoors and the things we care about – active people, a healthy planet, and a vibrant community. We are excited to share FortWhyte Alive with you.

Offices: 1961 McCreary Rd, Winnipeg, Manitoba R3P 2K9, CA

Environmental EducationNature EducationNature Experiencesand Sustainability EducationCommunitiesAgricultureYoung Adults
View all jobs at FortWhyte Alive

About FortWhyte Alive

LinkedInVisit site

Environmental Educator. Connecting humans with nature.

Industry
Civic and Social Organizations
Company size
11-50 employees
Founded
1966
Headquarters
Winnipeg, Manitoba
LinkedIn followers
851

At FortWhyte Alive, we connect Humans with Nature. Immerse yourself in the wilderness, without leaving the city. Winnipeg’s urban nature oasis is the perfect place for an everyday escape. Learn, engage and connect with the outdoors through inspiring programming that fosters sustainablity in our community. Explore, wander, and discover something new, each time you visit. Make this place your own. Experience our passion for the outdoors and the things we care about – active people, a healthy planet, and a vibrant community. We are excited to share FortWhyte Alive with you.

Offices: 1961 McCreary Rd, Winnipeg, Manitoba R3P 2K9, CA

Environmental EducationNature EducationNature Experiencesand Sustainability EducationCommunitiesAgricultureYoung Adults
View all jobs at FortWhyte Alive

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