Hobart, Wisconsin, United States · On-site
Job DetailsJob Location: Hobart, WI 54155Job Category: Customer ServiceJob Title: Client Care Associate Location: Green Bay, WI (Hybrid) Department: Client Care Reports To: Manager of Client Care Company: Forever, Inc. (…
Pittsburgh, Pennsylvania, United States · Remote OK
Job DetailsJob Location: Pittsburgh, PA 15222Job Category: Customer ServiceJob Title: Client Care Associate Location: Open to Remote or Hybrid Department: Client Care Reports To: Manager of Client Care Company: Forever, …
Skills: Customer Support, Technical Troubleshooting, Zendesk, Communication Skills, Time Management
Pittsburgh, Pennsylvania, United States · Remote OK
Job DetailsJob Location: PITTSBURGH, PA 15222Job Category: MarketingJob Title: Digital Marketing Leader Location: Pittsburgh, PA, Remote, or Hybrid Department: Marketing Reports To: Senior Director of Cloud Solutions Com…
Skills: Digital Marketing Strategy, Performance Marketing, Paid Media Optimization, Conversion Rate Optimization, Customer Acquisition
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Job DetailsJob Location: Hobart, WI 54155Job Category: Customer ServiceJob Title: Client Care Associate
Location: Green Bay, WI (Hybrid)
Company: Forever, Inc. (www.forever.com)
At FOREVER®, we help families and individuals save, organize, and share their precious memories – for generations. As the world’s first and only permanent, complete, and trusted memory-keeping platform in the Cloud, we provide a unique, end-to-end solution to digitize, back-up, share, and permanently store personal and family memories. We’re on a mission to build a company that serves people and families for generations.
Founded in 2012, we are a growth-stage company that is scaling fast, investing in innovation, and expanding our reach. This is a rare opportunity to join a purpose-driven team that uses cutting-edge technology to serve people with deep emotional impact.
FOREVER is seeking a dynamic, client-focused and tech-savvy professional to join our Client Care Team. In this role, you’ll serve as the voice of FOREVER, delivering concierge-level support to clients via phone, email, and chat. You’ll assist with product and service inquiries, troubleshoot software issues across our web, mobile (Android/iOS), and desktop platforms (Artisan® and Historian™), and document interactions using tools like Zendesk. The ideal candidate is organized, technically proficient, relationship-oriented, and passionate about delivering exceptional service.
Deliver exceptional client support across phone, email, and chat channels
Troubleshoot software and service issues across web, mobile, and desktop applications
Accurately document client interactions within customer support ticketing systems (e.g. Zendesk or similar platforms)
Educate and guide clients on product features and best practices within the FOREVER memory-keeping platform
Collaborate cross-functionally with Product, Engineering, and other teams to enhance the overall client experience
Contribute to usability testing and continuous improvement initiatives
Responsible for all other duties as assigned.
Qualifications
Secondary Education preferred, but not required.
3+ years of experience working in an inbound and/or outbound call center environment.
Proficiency with customer support ticketing systems and live chat platforms.
Strong verbal and written communication skills.
Excellent organizational and time management abilities.
Ability to thrive in a fast-paced, collaborative, and mission-driven environment with a proactive approach to problem-solving.
You’ll Thrive at FOREVER If You…
Care deeply about helping people preserve and share their precious memories and stories.
Are results-oriented, data-savvy, and proactive in solving challenges.
Enjoy working with people and are a positive member of a mission-oriented, dedicated team.
Want to grow your management and leadership skills in a high-impact role with a growing company.
Appreciate a balance of strategic thinking and tactical execution.
Mission-driven culture with meaningful impact on families around the world.
Direct collaboration with senior leaders.
A high-ownership, critical role in a growth-stage tech company.
Competitive salary, benefits, and opportunities for advancement.
A collaborative, values-driven team with a very highly connected remote workforce.
Schedule: Monday – Friday 9 am – 6 pm CST plus 1-2 weekends/month (9 am – 5 pm shift)
When working on weekends, you will be given 2 week days off that week.
Compensation: $17.00/hour + based on experience
FOREVER is the secure, private family network where people save, organize, and share their lives for generations.
FOREVER makes it easy for you to have all of your memories digitized, secured, and ready to be enjoyed for generations to come. Here’s how our complete memory-keeping solution works: 1.) Convert all your physical memories to digital form by packing them into a FOREVER Digitization Box and sending them in to us. Our professionals will handle them with the utmost care and your originals will be quickly returned to you. Shipments both ways are fully tracked and insured for your peace of mind. Never worry about the safety of your family treasures again! 2.) Your digitized memories will be uploaded into a free FOREVER™ Intro Account. If you wish, you can secure them for your lifetime plus 100 years by upgrading to a permanent FOREVER Storage® account. No hidden fees, no recurring costs. We will never share or mine your data. Learn more about the FOREVER Guarantee™ at www.forever.com/guarantee. 3.) Organize, edit, and preserve your photos with FOREVER Historian™, our unique photo organizing software. Historian allows you to find any photo in seconds, restore life to old snapshots and make them look like new, and get creative with photo editing tools. 4.) Print your memories to share with friends and family as beautiful photo gifts! Use our FOREVER Print application to quickly and easily design premium photo books or try out our award-winning digital scrapbooking software, FOREVER Artisan®, to craft photo books, mugs, wall art, calendars, and much more using art from our Digital Art Store. 5.) Celebrate your memories with loved ones, now and for years to come. Give personalized photo gifts to friends and family, share albums on forever.com or with the FOREVER mobile app, and rest easy knowing that your legacy will persevere for generations, guaranteed. So, what are you waiting for? Sign up for a free FOREVER Account and receive 2GB of storage and a $20 coupon, usable on any of our products or services. Join the movement toward permanence today!
Offices: One PPG Place, 20th Floor, Pittsburgh, PA 15222, US
FOREVER is the secure, private family network where people save, organize, and share their lives for generations.
FOREVER makes it easy for you to have all of your memories digitized, secured, and ready to be enjoyed for generations to come. Here’s how our complete memory-keeping solution works: 1.) Convert all your physical memories to digital form by packing them into a FOREVER Digitization Box and sending them in to us. Our professionals will handle them with the utmost care and your originals will be quickly returned to you. Shipments both ways are fully tracked and insured for your peace of mind. Never worry about the safety of your family treasures again! 2.) Your digitized memories will be uploaded into a free FOREVER™ Intro Account. If you wish, you can secure them for your lifetime plus 100 years by upgrading to a permanent FOREVER Storage® account. No hidden fees, no recurring costs. We will never share or mine your data. Learn more about the FOREVER Guarantee™ at www.forever.com/guarantee. 3.) Organize, edit, and preserve your photos with FOREVER Historian™, our unique photo organizing software. Historian allows you to find any photo in seconds, restore life to old snapshots and make them look like new, and get creative with photo editing tools. 4.) Print your memories to share with friends and family as beautiful photo gifts! Use our FOREVER Print application to quickly and easily design premium photo books or try out our award-winning digital scrapbooking software, FOREVER Artisan®, to craft photo books, mugs, wall art, calendars, and much more using art from our Digital Art Store. 5.) Celebrate your memories with loved ones, now and for years to come. Give personalized photo gifts to friends and family, share albums on forever.com or with the FOREVER mobile app, and rest easy knowing that your legacy will persevere for generations, guaranteed. So, what are you waiting for? Sign up for a free FOREVER Account and receive 2GB of storage and a $20 coupon, usable on any of our products or services. Join the movement toward permanence today!
Offices: One PPG Place, 20th Floor, Pittsburgh, PA 15222, US
