Boston, Massachusetts, United States · Hybrid
$125k–$150k/yr
Intro to Folia Measure what matters. Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they'…
Skills: Customer Success, Account Management, Client Relationship Management, Life Sciences, Pharmaceuticals
Boston, Massachusetts, United States · Hybrid
$170k–$210k/yr
Intro to Folia Measure what matters. Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they'…
Skills: B2C Growth, B2B Demand Generation, Brand Strategy, Patient Recruitment, Pipeline Management
Boston, Massachusetts, United States • Hybrid
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Own end-to-end sponsor relationships for life sciences partners, translating research insights into commercially usable outputs. Guide account renewals and expansions while ensuring scientific credibility across all deliverables.
Requires a bachelor's degree and 6+ years of experience in customer success or client-facing roles within life sciences or healthcare. Must be local to Boston, MA, and possess the ability to engage with both scientific and commercial stakeholders.
Measure what matters.
Nell and Dan founded Folia Health because it has been simply too hard for their family members to receive personalized, data-driven healthcare that directly addresses the issues they're dealing with. People around the country and now the world, including our own team members and families, use Folia to track what they're experiencing - fatigue, symptom flares, pain - alongside what they're currently doing for treatment, and then use this information to understand the best way forward. Most Folia users also receive Data Dividends to share their data as part of our Research Programs, the business model that keeps Folia humming along.
Along the journey of building Folia, we've developed and validated a new type of health data - home-reported outcomes (or HROs). HROs allow people dealing with complex conditions to digitize their vast personal health knowledge, with simple responses to a personalized set of multiple-choice questions whenever they're experiencing a change in their health. HROs are actually now a valued part of the research methods that leading life sciences companies use to understand how their therapies are impacting people in the real world.
Folia (‘foglia’ is leaf in Italian) was named for the power of the individual contributions of people tracking their own health experiences. Each individual contributor is a leaf on the tree, performing important tasks to enable the whole (healthcare) tree to grow and become stronger - ultimately benefitting the leaf itself. (Yes we may have taken the metaphor too far...)
We are:
Female-founded and led by parents and family caregivers
Stubbornly focused on making healthcare make sense
10 years in business
Backed by top venture funds with a strong financial runway
Made possible by our fast-growing user community with thousands of users in rare conditions
We are seeking a Principal, Client Success to own Folia’s sponsor relationships end to end and turn Folia’s science into lasting commercial value for our life sciences partners. You will be the primary point of contact for sponsors after a program is signed, translating the insights our research produces into sponsor-usable outputs, guiding renewals and expansion, and making sure every program lands with scientific credibility. This is a senior externally-facing role at the center of how Folia delivers value to the pharmaceutical and biotech companies we partner with.
Please note that at this time, we are only considering candidates who are local to Boston, MA for this role (i.e., able to commute into the office located in downtown Boston weekly). Folia follows a hybrid in-person/remote schedule, with the team primarily working in-office on Tuesday/Thursday.
The salary range for this position is $125,000-$150,000 and will be determined based on experience. The full compensation package includes stock option grants, bonuses, and additional benefits, including Health, Dental, Vision, and 401k plan.
Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.
Measure what matters
Folia is a patient-driven Health-IOS (Individual Operating System) that enables individuals to easily take an active role in their care, while contributing to precision diagnostics, patient-centered drug development, & better care for complex diseases. Folia’s rich longitudinal data and proprietary analytic methods provide a vital and missing piece in the emergence of a home-centered, data-driven healthcare ecosystem. Discover how to harness the power of patient and caregiver knowledge at www.foliahealth.com.
Offices: 294 Washington St, Boston, Massachusetts 02108, US
Measure what matters
Folia is a patient-driven Health-IOS (Individual Operating System) that enables individuals to easily take an active role in their care, while contributing to precision diagnostics, patient-centered drug development, & better care for complex diseases. Folia’s rich longitudinal data and proprietary analytic methods provide a vital and missing piece in the emergence of a home-centered, data-driven healthcare ecosystem. Discover how to harness the power of patient and caregiver knowledge at www.foliahealth.com.
Offices: 294 Washington St, Boston, Massachusetts 02108, US
