United States · Remote Solely
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Customer service, Technical troubleshooting, HelpDesk, CRM, Call center
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Social media management, Content creation, Social listening, Analytics, Hootsuite
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Video production, Video editing, Adobe Premiere, Final Cut Pro, Adobe After Effects
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: SEO, Content Strategy, Digital Media Writing, Editing, Social Media
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Live Production, Broadcast Production, Digital Media Production, Camera Operation, Video Editing
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Internal Communications, Employer Branding, Social Media Management, Content Creation, Performance Metrics Tracking
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Cross Country Expertise, Track And Field Expertise, Adobe Premiere Pro, Journalism, AP Style
Austin, Texas, United States · Hybrid
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Full-cycle Recruiting, Technical Sourcing, Candidate Experience, Stakeholder Management, Negotiation
United States · Remote OK
$214k–$246k/yr
FloSports is a world-class sports media company strategically positioned to be the essential destination for passionate sports fans, delighting them with live event coverage, breaking news, highlights, stats, rankings, a…
Skills: Distributed Systems, Microservices Architecture, REST APIs, SQL, NoSQL
Austin, Texas, United States · Hybrid
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: U.S. GAAP, General Ledger Maintenance, Financial Analysis, Balance Sheet Reconciliation, Journal Entries
Waterloo, Ontario, Canada · Hybrid
$60k–$70k/yr
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Streaming Protocols, Encoding Software, Encoding Hardware, Networking, Signal Flow
United States · Remote OK
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Live Streaming, Node.js, Go, TypeScript, NestJS
United States · Remote OK
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: TypeScript, React, Angular, Vue, Node.js
Waterloo, Ontario, Canada · On-site
$18/hr–$20/hr
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Multitasking, Attention to detail, Communication skills, Organizational skills, Video streaming management
Austin, Texas, United States · On-site
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Live Streaming, Audio and Video Quality Control, Multitasking, Attention To Detail, Communication Skills
Austin, Texas, United States · Hybrid
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, f…
Skills: Communication, Data Manipulation, Excel, Project Management, Salesforce
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Provide quick and friendly support to subscribers via email, chat, and phone while troubleshooting technical issues. Maintain customer accounts and collaborate with the team to meet department goals and improve the viewer experience.
Requires 1-2 years of experience in customer service or call center environments and proficiency in technical troubleshooting. Candidates must be comfortable working remotely and have a flexible schedule to accommodate nights, weekends, and holidays.
FloSports is the leading digital platform for underserved sports, combining live and on-demand streaming, original programming, data, and technology to help sports grow their audiences and build sustainable businesses, from youth to professional levels. By bringing thousands of events and communities onto one platform, Flo creates scale where none previously existed, connecting passionate fans with the sports they love while giving athletes, organizers, and rights holders the tools to reach and engage a global audience.
Flo streams more than 50,000 live events annually across sports, including motorsports, wrestling, hockey, track & field, cheer, jiu-jitsu, NCAA Division II and III athletics, and more. We’re looking for people who are passionate about sports, embody accountability, collaboration, curiosity, positivity, grit, and excellence, and are motivated to help grow and elevate the communities we serve.
FloSports is seeking an enthusiastic and highly adaptive go-getter, that understands the true meaning of teamwork, to join our Customer Support team. This team removes obstacles and makes sure our sports-loving subscribers can easily watch and enjoy events across our wide range of dedicated sports channels. We are driven by the obsession to provide Varsity level customer support! We do this by listening to the subscriber, understanding their issues, and implementing knowledgeable solutions to ensure subscriber satisfaction. Our ideal teammate will be a creative problem solver that listens through frustrations to hear the real issue, provides consistent and quality service under pressure, and is always willing to go the extra mile to help out.
Our hours are aligned with live sporting events which makes schedule flexibility very important to team success. All agents must be available to work weekends and extended hours as needed.
Provide quick, confident, and friendly responses to all subscribers via email, chat and phone
Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer.
Become an expert on our products and services by completing training, effectively using resources and asking questions
Successfully meet all agent metrics and contribute to the department’s quarterly goals
Maintain and update customer accounts, subscriptions, and billing information per department policies
Serve as the voice of the customer and know when to escalate technical issues, outages and streaming quality concerns that affect the viewer experience
Contribute to the team and customer knowledge base
Partner and collaborate with teammates to achieve individual and team goals
Actively participate in team discussions and share feedback on what is working, what is not working and new ideas.
KNOWLEDGE, SKILLS & ABILITIES:
Experience in HelpDesk or CRM databases
1-2 years’ experience in customer service
1-2 years in call center or phone support positions
Ability to adapt quickly in a fast pace environment
Proficient in technical troubleshooting
Knowledge of digital streaming services and devices such as Apple TV, iTunes, Roku, and/or FireTV
Ability to work from home with access to a high speed internet router
Ability to establish customer relationships in a fast-paced environment
Energetic and personable with the ability to convey patience and empathy
Positive and professional attitude
Excellent computer skills; knowledge of G-Suite with strong written and verbal communication skills
Team-player mentality with enthusiasm for exceeding individual goals
Masterful problem-solving skills that include thinking outside of the box and customer advocacy
Flexible schedule and ability to work nights, weekends and holidays
Proficient in documenting sport statistics
Knowledge of competitive Track & Field infrastructure
FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.
We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.
Recognized two years in a row as a Top Workplace by the Austin-American Statesman
All-hands events hosted twice a year in beautiful Austin, Texas
Annual equity awards for all top performers
Competitive and comprehensive medical, dental and vision plans
Peace of mind through company-paid short-term disability, long-term disability and life insurance
Generous 401(K) company match
Progressive parental leave policies
Unlimited paid time off
Hack-a-thons and a full calendar of team-building and social events
Free laundry service for all positions that require travel
Company donation to youth teams and leagues that our employees coach
Stocked snack bar, catered lunch and breakfast tacos every week
Live Events. Exclusive Content. Your Sports Live Here.
FloSports is a global independent sports media company delivering live events, award-winning original content, always-on social experiences, and comprehensive sports data solutions to passionate and underserved sports communities interested in more than 25 different sports including motorsports, wrestling, grappling, hockey, cheer, track & field, along with a wide array of NCAA athletics.
Offices: 301 Congress Ave, 1500, Austin, Texas 78701, US
Live Events. Exclusive Content. Your Sports Live Here.
FloSports is a global independent sports media company delivering live events, award-winning original content, always-on social experiences, and comprehensive sports data solutions to passionate and underserved sports communities interested in more than 25 different sports including motorsports, wrestling, grappling, hockey, cheer, track & field, along with a wide array of NCAA athletics.
Offices: 301 Congress Ave, 1500, Austin, Texas 78701, US
