Queensland, Australia · On-site
ABOUT THE OPPORTUNITY Flight Centre Travel Group (FCTG) is on the lookout for an experienced Marketing Automation Product Owner. You will bring deep Salesforce Marketing Cloud Account Engagement (MCAE) technical capabili…
Skills: Salesforce MCAE, Salesforce Sales Cloud, Marketing Automation, B2B Marketing, Agile Methodology
Victoria, Australia · On-site
WHO WE ARE Infinity Holidays is proud to be part of the best industry in the world, and we’re committed to making it even more extraordinary. For over 25 years we’ve been a leading name in the Australian travel industry,…
Skills: Travel Consulting, Sales, Customer Service, GDS, Travel Booking Systems
United States · Remote Solely
$65k–$75k/yr
Assistant Team Leader (Aerospace/Solstice/Sandia Team) FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the…
Skills: Team Leadership, Process Improvement, Mentoring, Performance Reporting, Change Management
Singapore · On-site
Account Manager, SEA | Your Next Big Win Starts Here. If you love building strategic partnerships, driving growth for top-tier clients, and turning data into game-changing insights—this role has your name on it. At FCM, …
Skills: Account Management, Strategic Partnerships, Client Retention, Data Analysis, C-Suite Stakeholder Management
Kuala Lumpur, Kuala Lumpur, Malaysia · On-site
Inside Account Manager, SEA | Your Client Success Story Starts Here. Love building relationships and love driving growth? Are you a customer-focused professional ready to join a fast-moving growth company transforming th…
Skills: Account Management, Upselling, Cross-selling, Client Relationship Management, Data Analysis
Ontario, Canada · On-site
$108k–$110k/yr
Global Lifecycle Campaign Manager Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-own…
Skills: Lifecycle Marketing, Marketing Automation, CRM Management, B2B Marketing, Data Analysis
Queensland, Australia · On-site
ABOUT THE OPPORTUNITY As the General Manager – Jetmax, you will lead one of Flight Centre Travel Group’s digital-first brands, driving strategy, growth, and innovation across Aunt Betty and BYOJet, based on the Gold Coas…
Skills: P&L Management, Strategic Planning, Airline Commercial Expertise, NDC, GDS Distribution
New South Wales, Australia · On-site
Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate…
Skills: Travel Planning, Sales, Customer Service, Itinerary Design, KPI Management
Queensland, Australia · Hybrid
At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel! We're …
Skills: Business Analysis, Requirement Gathering, Process Analysis, AI Implementation, Automation
Johannesburg, Gauteng, South Africa · On-site
FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client ne…
Skills: Business Development, B2B Sales, C-level Engagement, Solution Selling, Lead Qualification
Queensland, Australia · On-site
Do you love travel and want to help others experience the world? At Ignite Travel Group, we’re passionate about creating unforgettable holiday experiences through carefully curated travel packages. As destination experts…
Skills: Customer Service, Aftersales Management, Payment Processing, Record Keeping, Communication
Queensland, Australia · On-site
Drive financial accuracy, influence business decisions, and help shape smarter workflows as a high‑impact Accountant. About The Opportunity You will play a key role as an Accountant, supporting the financial integrity an…
Skills: Fixed Asset Reconciliations, Financial Reporting, Balance Sheet Reconciliations, Audit Support, Treasury Tasks
Queensland, Australia · On-site
Future Team Leader The Future Team Leader (FTL) – AU Air Concierge Team is a key leadership support role within the Cruise team. This position assists the Air Team Leader in the day-to-day leadership, performance, and op…
Skills: Air Booking Expertise, Leadership, Coaching, Mentoring, Customer Service
Tasmania, Australia · On-site
Travel Money Oz is part of Australia’s largest and most progressive travel retailer (ever heard of Flight Centre?) We provide foreign currency solutions that help our customers get more out of their holiday. Travel is in…
Skills: Customer Service, Mathematical Ability, Sales Ability, Problem Solving, Time Management
Queensland, Australia · On-site
Drive financial accuracy, influence business decisions, and help shape smarter workflows as a high‑impact Accountant. About The Opportunity You will play a key role as an Accountant, supporting the financial integrity an…
Skills: Fixed Asset Reconciliation, Financial Reporting, Balance Sheet Reconciliation, Audit Support, Treasury Management
New South Wales, Australia · On-site
Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate…
Skills: Travel Planning, Sales, Customer Service, Itinerary Design, KPI Management
New South Wales, Australia · On-site
Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours - and we’re here to champion it, celebrate…
Skills: Travel Planning, Sales, Customer Service, Itinerary Design, KPI Management
London, England, United Kingdom · Hybrid
Role Summary The Process Owner Leader is accountable for leading a team of Process Owners to enforce, govern, and continuously improve global operational standards and tool usage within their designated region. This role…
Skills: People Leadership, Performance Management, Process Excellence, Strategic Analysis, Change Management
London, England, United Kingdom · On-site
Global Marketing Manger Stage and Screen is the entertainment and sports travel specialist within the Flight Centre Travel Group (FCTG), trusted by some of the world’s most high-profile touring artists, athletes, product…
Skills: Campaign Management, Brand Development, Content Marketing, Strategic Partnerships, Event Management
Queensland, Australia · On-site
Marketing Coordinator Do you love travel? At Ignite Travel Group, our goal is to ignite a passion to experience the world through curated holiday packages. Our brands, My Holiday and My Cruises, are destination and cruis…
Skills: Advertising Execution, Promotional Activity Planning, Marketing Reporting, Copywriting, Microsoft PowerPoint
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role is responsible for the end-to-end ownership and technical administration of the Salesforce MCAE platform and its integration with Sales Cloud. It involves bridging the gap between marketing strategy and technical execution to deliver lifecycle programs and maintain platform health.
Requires over 5 years of experience in marketing automation or CRM roles with a Salesforce MCAE Specialist certification. Candidates must have B2B marketing experience, Agile delivery knowledge, and the legal right to work in Australia without sponsorship.
ABOUT THE OPPORTUNITY
Flight Centre Travel Group (FCTG) is on the lookout for an experienced Marketing Automation Product Owner. You will bring deep Salesforce Marketing Cloud Account Engagement (MCAE) technical capability together with a genuine understanding of B2B marketing programs and the commercial intent behind them. You will not just build what is asked — you will bring your own thinking to how lifecycle marketing programs can be improved, while retaining ownership of that work through the full delivery cycle.
Where marketing programs connect to Salesforce Sales Cloud, you will own that interface: translating requirements into well-formed delivery items, participating in CRM agile ceremonies, and driving their work through refinement, sprint, testing and production sign-off within the Global Corporate CRM delivery model. Marketing retains ownership of its priorities and plans; this role ensures they are delivered with the same rigour as any CRM product initiative.
KEY RESPONSIBILITIES
This role is accountable for end-to-end delivery, including downstream impacts on Sales, Customer Success and Onboarding teams. Where a marketing automation initiative creates change management, communication or training requirements for non-marketing CRM users, this role owns that follow-through — engaging Solution Architects and the CRM Enablement & Support team as collaborators rather than handing the work over.
1. MCAE Platform Ownership
This is the primary technical accountability. The role owns the MCAE platform end-to-end — not just as an administrator responding to requests, but as the product owner of a critical marketing infrastructure platform.
2. MCAE–Sales Cloud Integration & Delivery
MCAE and Salesforce Sales Cloud are tightly connected. This role is the owner of that interface — technically and from a delivery perspective.
3. Marketing Business Partnership
This role is the bridge between what the marketing team wants to achieve and what gets built. That requires more than taking a brief — it requires genuine marketing understanding and the confidence to contribute a perspective.
4. Roadmap & Prioritisation Contribution
Marketing has a genuine stake in how the connected MCAE–Sales Cloud platform evolves. This role ensures that stake is represented in the right conversations.
EXPERIENCE & QUALIFICATIONS
Essential
Preferred:
Please advise your leader before applying
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’. Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987. 1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day. And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout. We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA. Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence. We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Offices: 275 Grey St, South Brisbane, Queensland 4101, AU · 166 Murray St, Perth, Western Australia 6000, AU · 436 St Kilda Rd, Melbourne, Victoria 3004, AU · 60 Miller St, North Sydney, New South Wales 2060, AU · 1 King William St, Adelaide, South Australia 5000, AU
Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 12,000 like-minded individuals – known as ‘Flighties’. Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987. 1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day. And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout. We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA. Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees. With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars. Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’. Our values are simple and powerful - Ownership, Egalitarianism and Irreverence. We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
Offices: 275 Grey St, South Brisbane, Queensland 4101, AU · 166 Murray St, Perth, Western Australia 6000, AU · 436 St Kilda Rd, Melbourne, Victoria 3004, AU · 60 Miller St, North Sydney, New South Wales 2060, AU · 1 King William St, Adelaide, South Australia 5000, AU
