Warren, Michigan, United States · On-site
Job Description: Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, b…
Skills: Customer Service, Verbal Communication, Written Communication, Problem Solving, Call Center Operations
Warren, Michigan, United States · On-site
Job Description: Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Skills: Maintenance, Technical Troubleshooting, Facility Management
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The representative will handle customer inquiries and complaints professionally via phone and written communication. They are also responsible for maintaining accurate customer records through data entry and adhering to company policies.
Candidates must have at least one year of call center experience and a high school diploma or equivalent. Proficiency in computer software, strong typing skills, and the ability to pass a background check and drug screening are required.
Looking for a customer service-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will possess excellent customer service skills which include excellent communication, both verbal and written, and problem-solving skills. We are looking for a friendly, outgoing individual who enjoys working in a team environment. The ideal candidate must have a minimum of one year of call center experience and be comfortable working in a fast-paced environment.
High School diploma or equivalent required; some college preferred
Strong data entry skills with attention to detail and accuracy with a t least 1 year call center experience
Must be able to pass a criminal background check and drug screening
Excellent phone etiquette and ability to communicate clearly and effectively
Proficient computer skills and ability to learn multiple new software
Ability to work in a fast-paced environment and handle high call volumes
Strong problem-solving skills and ability to build rapport with customers
Ability to stay calm and maintain a positive attitude even in challenging situations
30 WPM+ typing
Take calls and respond to customer inquiries in a a professional and timely manner
Able to communicate clearly with customers and employees in a professional manner both verbally and in writing
Provide accurate information about products, services and company policies
Ability to sit for long periods of time
Handle customer complaints when possible and resolve issues to ensure customer satisfaction
Perform data entry tasks to update customer records and maintain accurate documentation
Always keep the customer information confidential
Adhere to the attendance police of the Call Center
Other duties as assigned
Monday through Friday
Saturdays as needed
Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Offices: 10450 S Saint Louis Ave, Chicago, Illinois 60655, US
View all jobs at Flame FurnaceOffices: 10450 S Saint Louis Ave, Chicago, Illinois 60655, US
View all jobs at Flame Furnace