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Five Star Home Services logoFive Star Home Services

IT Support Specialist

Canal Winchester, Ohio, United States · On-site

$17/hr–$20/hr

Mid level

What You’ll Do Provide first-level technical support (hardware, software, systems)Troubleshoot and resolve issues—or escalate when neededManage IT tickets, calls, and support requestsSet up and configure employee devices…

Skills: Technical Support, Troubleshooting, Microsoft 365 Admin Center, Device Management, Ticketing Systems

Five Star Home Services logo

IT Support Specialist

Five Star Home Services

Canal Winchester, Ohio, United States • On-site

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Mid level

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  • $17/hr–$20/hr
  • Full-time
  • professional certificate
  • Posted 39d ago
  • ~40 hrs/week

Responsibilities

Provide first-level technical support for hardware, software, and systems while managing IT tickets and device configurations. Support employee onboarding/offboarding and maintain accurate IT inventory and security protocols.

Requirements

Requires 2+ years of IT support experience and strong knowledge of Microsoft 365 Admin Center and device management tools. CompTIA A+ and Network+ certifications are preferred.

Full job description

What You’ll Do

  • Provide first-level technical support (hardware, software, systems)
  • Troubleshoot and resolve issues—or escalate when needed
  • Manage IT tickets, calls, and support requests
  • Set up and configure employee devices and accounts
  • Maintain and audit IT inventory and systems
  • Support onboarding/offboarding processes
  • Assist with AV setups and company events
  • Contribute to IT projects, upgrades, and improvements
  • Document processes, fixes, and system updates
  • Uphold IT security protocols and best practices

What You Bring

  • 2+ years of IT support or helpdesk experience
  • Strong knowledge of:
  • Microsoft 365 Admin Center
  • Computer hardware/software systems
  • Ticketing & device management tools
  • Excellent communication and problem-solving skills
  • Ability to prioritize, multitask, and stay organized

Preferred Certifications:

  • CompTIA A+
  • Network+

What Makes You a Great Fit

You align with our core values:

  • Relentless – You own problems and see them through
  • Experts – You continuously improve your technical skills
  • Passionate – You bring energy and urgency to every interaction
  • Generous – You share knowledge and support your team
  • Integrity – You do the right thing, always

What Success Looks Like (KPIs)

  • Respond to 100% of IT tickets within 24 hours
  • Maintain 90%+ accurate device inventory
  • Deliver consistently positive user satisfaction
  • Execute 95%+ on-time onboarding/offboarding
  • Ensure near-perfect ticket documentation & tracking
  • Maintain 100% punctuality and attendance

Work Environment

  • Fast-paced, high-energy setting
  • Mix of desk work and hands-on support
  • Occasional lifting (up to 50 lbs)

Why Join Us?

  • Be part of a growing, high-impact IT team
  • Work in a culture that values ownership, growth, and excellence
  • Make a real difference in employee productivity and experience

Related keywords

Microsoft 365 Admin CenterCompTIA A+Network+HelpdeskIT SupportTicketing ToolsHardwareSoftwareAV SetupIT SecurityDevice ManagementInventory AuditTechnical Troubleshooting

About Five Star Home Services

LinkedInVisit site

Ohio's fastest-growing home services company.

Industry
Facilities Services
Company size
201-500 employees
Founded
1972
Headquarters
Canal Winchester, Ohio
LinkedIn followers
929

Throughout the past 50 years, our Five Star Home Services has continued to grow as we continue offering our amazing customers the best in the business. Today, our Five Star Family includes Five Star Heating & Cooling Group, Five Star Mechanical Solutions, Five Star Plumbing Group and Five Star Electrical Group. Whether it’s a residential or commercial job, we offer heating, air conditioning, plumbing, and electrical work at prices you won’t find anywhere else and it’s all backed by a 100% customer satisfaction guarantee. In short, we have all your needs covered under one roof. Any time you hire a company who’s part of the Five Star Family, you are hiring local experts who care about your home, your family, the communities they serve, and the wonderful people that make these communities great places to live and work. We treat our customers and our team members like family and believe in offering the highest quality workmanship at the lowest prices.

Offices: 8160 Howe Industrial Pkwy, Canal Winchester, Ohio 43110, US · 2960 W Enon Rd, Xenia, Ohio 45385, US · 1000 Ford Circle, Suite D, Milford, Ohio 45150, US

HVACHeatingAir ConditionersInstallationsPlumbingElectricalCommercialand Residential
View all jobs at Five Star Home Services

About Five Star Home Services

LinkedInVisit site

Ohio's fastest-growing home services company.

Industry
Facilities Services
Company size
201-500 employees
Founded
1972
Headquarters
Canal Winchester, Ohio
LinkedIn followers
929

Throughout the past 50 years, our Five Star Home Services has continued to grow as we continue offering our amazing customers the best in the business. Today, our Five Star Family includes Five Star Heating & Cooling Group, Five Star Mechanical Solutions, Five Star Plumbing Group and Five Star Electrical Group. Whether it’s a residential or commercial job, we offer heating, air conditioning, plumbing, and electrical work at prices you won’t find anywhere else and it’s all backed by a 100% customer satisfaction guarantee. In short, we have all your needs covered under one roof. Any time you hire a company who’s part of the Five Star Family, you are hiring local experts who care about your home, your family, the communities they serve, and the wonderful people that make these communities great places to live and work. We treat our customers and our team members like family and believe in offering the highest quality workmanship at the lowest prices.

Offices: 8160 Howe Industrial Pkwy, Canal Winchester, Ohio 43110, US · 2960 W Enon Rd, Xenia, Ohio 45385, US · 1000 Ford Circle, Suite D, Milford, Ohio 45150, US

HVACHeatingAir ConditionersInstallationsPlumbingElectricalCommercialand Residential
View all jobs at Five Star Home Services

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