What You’ll Do Provide first-level technical support (hardware, software, systems)Troubleshoot and resolve issues—or escalate when neededManage IT tickets, calls, and support requestsSet up and configure employee devices…
Skills: Technical Support, Troubleshooting, Microsoft 365 Admin Center, Device Management, Ticketing Systems
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$17/hr–$20/hr
Full-time
professional certificate
Posted 39d ago
~40 hrs/week
Responsibilities
Provide first-level technical support for hardware, software, and systems while managing IT tickets and device configurations. Support employee onboarding/offboarding and maintain accurate IT inventory and security protocols.
Requirements
Requires 2+ years of IT support experience and strong knowledge of Microsoft 365 Admin Center and device management tools. CompTIA A+ and Network+ certifications are preferred.
Full job description
What You’ll Do
Provide first-level technical support (hardware, software, systems)
Troubleshoot and resolve issues—or escalate when needed
Manage IT tickets, calls, and support requests
Set up and configure employee devices and accounts
Maintain and audit IT inventory and systems
Support onboarding/offboarding processes
Assist with AV setups and company events
Contribute to IT projects, upgrades, and improvements
Document processes, fixes, and system updates
Uphold IT security protocols and best practices
What You Bring
2+ years of IT support or helpdesk experience
Strong knowledge of:
Microsoft 365 Admin Center
Computer hardware/software systems
Ticketing & device management tools
Excellent communication and problem-solving skills
Ability to prioritize, multitask, and stay organized
Preferred Certifications:
CompTIA A+
Network+
What Makes You a Great Fit
You align with our core values:
Relentless – You own problems and see them through
Experts – You continuously improve your technical skills
Passionate – You bring energy and urgency to every interaction
Generous – You share knowledge and support your team
Throughout the past 50 years, our Five Star Home Services has continued to grow as we continue offering our amazing customers the best in the business. Today, our Five Star Family includes Five Star Heating & Cooling Group, Five Star Mechanical Solutions, Five Star Plumbing Group and Five Star Electrical Group.
Whether it’s a residential or commercial job, we offer heating, air conditioning, plumbing, and electrical work at prices you won’t find anywhere else and it’s all backed by a 100% customer satisfaction guarantee. In short, we have all your needs covered under one roof.
Any time you hire a company who’s part of the Five Star Family, you are hiring local experts who care about your home, your family, the communities they serve, and the wonderful people that make these communities great places to live and work. We treat our customers and our team members like family and believe in offering the highest quality workmanship at the lowest prices.
Offices: 8160 Howe Industrial Pkwy, Canal Winchester, Ohio 43110, US · 2960 W Enon Rd, Xenia, Ohio 45385, US · 1000 Ford Circle, Suite D, Milford, Ohio 45150, US
Throughout the past 50 years, our Five Star Home Services has continued to grow as we continue offering our amazing customers the best in the business. Today, our Five Star Family includes Five Star Heating & Cooling Group, Five Star Mechanical Solutions, Five Star Plumbing Group and Five Star Electrical Group.
Whether it’s a residential or commercial job, we offer heating, air conditioning, plumbing, and electrical work at prices you won’t find anywhere else and it’s all backed by a 100% customer satisfaction guarantee. In short, we have all your needs covered under one roof.
Any time you hire a company who’s part of the Five Star Family, you are hiring local experts who care about your home, your family, the communities they serve, and the wonderful people that make these communities great places to live and work. We treat our customers and our team members like family and believe in offering the highest quality workmanship at the lowest prices.
Offices: 8160 Howe Industrial Pkwy, Canal Winchester, Ohio 43110, US · 2960 W Enon Rd, Xenia, Ohio 45385, US · 1000 Ford Circle, Suite D, Milford, Ohio 45150, US