Fargo, North Dakota, United States · On-site
What happens after someone hangs up the phone with 988 or 211? Who reaches out when someone returns home from inpatient behavioral health care? FirstLink is seeking a compassionate and innovative leader to serve as our n…
Skills: Program Management, Team Leadership, Crisis Intervention, Behavioral Health, Suicide Prevention
Fargo, North Dakota, United States · On-site
What happens after someone hangs up the phone with 988 or 211? Who reaches out when someone returns home from inpatient behavioral health care? At FirstLink, we believe a simple phone call, text message, or handwritten c…
Skills: Crisis Intervention, Suicide Prevention, Customer Service, Emotional Support, Resource Navigation
Fargo, North Dakota, United States · On-site
$20/hr–$21/hr
Every help-seeker has a story. Every story deserves someone willing to listen. FirstLink is looking for compassionate, curious, and resourceful individuals to join our team as 211 Resource Specialists, helping people acr…
Skills: Active listening, Problem-solving, Emotional support, Resource navigation, Crisis intervention
Fargo, North Dakota, United States · On-site
$20/hr–$21/hr
Someone's most difficult day could become their turning point because you answered the phone. FirstLink is looking for compassionate, resilient individuals to join our team as 988 Crisis Specialists, providing life-savin…
Skills: Crisis intervention, Active listening, Empathy, Communication skills, Emotional stability
Fargo, North Dakota, United States · On-site
Are you passionate about strengthening communities, developing people, and improving access to essential services? FirstLink is seeking an experienced and compassionate leader to serve as our 211 Manager. As the statewid…
Skills: Leadership, Coaching, Performance Management, Contact Center Operations, Data Analysis
Fargo, North Dakota, United States · On-site
Are you an experienced crisis response professional who believes great leadership saves lives? FirstLink is seeking an experienced and compassionate leader to serve as our 988 Manager. As the local answering point for th…
Skills: Crisis Intervention, Leadership, Staff Supervision, Suicide Safety Assessment, Quality Improvement
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The Follow-Up Support Manager leads the follow-up services program by supervising the specialist team and designing effective workflows. They also cultivate partnerships with community providers and use data to monitor and improve program outcomes.
Ideal candidates possess experience in behavioral health, crisis intervention, or care coordination, along with a background in team supervision and program management. Strong organizational skills and a commitment to compassionate, human-centered support are essential for success in this role.
FirstLink is seeking a compassionate and innovative leader to serve as our next Follow-Up Manager. This role leads a growing program that provides caring contact and continued support to individuals following a crisis, behavioral health discharge, or referral for community assistance.
Rather than managing cases, our follow-up program focuses on something equally powerful: helping people feel heard, supported, and connected as they continue their recovery journey. Whether someone has just left the hospital, had a conversation with 988, or needs help reconnecting with community resources, FirstLink's follow-up services ensure they don't have to navigate the next steps alone.
We offer competitive pay starting at $25/hour, along with an excellent benefits package which includes 100% paid Health, Dental, Vision, Life Insurance, and Short/Long-Term Disability and generous PTO accrual.
As FirstLink's Follow-Up Manager, you'll lead every aspect of our follow-up services, from supervising and developing the Follow-Up Specialist team to designing workflows and strengthening partnerships with providers across North Dakota and northwestern Minnesota.
You'll oversee post-discharge referrals from hospitals, student referrals from local schools, and interaction referrals from the 988 Lifeline and 211 helpline. Using data to improve engagement, you will monitor program outcomes and help expand access to follow-up services.
You'll also serve as a mentor and subject matter expert, helping develop the team while protecting the philosophy that defines FirstLink's follow-up services: genuine human connection, not transactional checklists.
We're looking for someone who believes that healing doesn't always happen during a crisis, it often happens because someone cared enough to call back after the crisis.
Successful candidates are compassionate leaders who enjoy building meaningful relationships with both those we serve and the community partners we serve alongside. They are skills coaches who develop their team through encouragement, direct feedback, and trust. They are highly organized, comfortable managing multiple priorities, and passionate about improving systems without losing sight of the people those systems serve.
Ideal candidates have some prior experience in behavioral health, crisis intervention, suicide prevention, or care coordination. Experience supervising a team, managing programs, developing partnerships, and measuring outcomes will help you thrive in this role.
Most importantly, we're looking for someone who understands the purpose of caring contact and is committed to preserving that purpose as the program continues to grow.
As the Follow-Up Manager, you'll develop a team that expands hope beyond the initial conversation or care received, strengthen partnerships throughout the communities we serve, and help individuals stay connected to the support they deserve.
If you're ready to lead a program centered on compassion, recovery, and meaningful human connection, we'd love to hear from you. Apply today and help share the future of FirstLink's follow-up services!
Keep Hope On The Line.
FirstLink is a free, confidential service available to anyone 24/7/365 for listening and support, referrals to resources/help, and crisis intervention. FirstLink answers the 211 helpline, the National Suicide Prevention Lifeline, and communicates via the text line 898-211. FirstLink provides these services across the entire state of North Dakota and parts of Minnesota. Dial 2-1-1 or text your zipcode to 898-211 from anywhere in our service area for confidential help and support.
Offices: 4342 15th Ave S, 201A, Fargo, North Dakota 58103, US
Keep Hope On The Line.
FirstLink is a free, confidential service available to anyone 24/7/365 for listening and support, referrals to resources/help, and crisis intervention. FirstLink answers the 211 helpline, the National Suicide Prevention Lifeline, and communicates via the text line 898-211. FirstLink provides these services across the entire state of North Dakota and parts of Minnesota. Dial 2-1-1 or text your zipcode to 898-211 from anywhere in our service area for confidential help and support.
Offices: 4342 15th Ave S, 201A, Fargo, North Dakota 58103, US
