Customer Service Agent: Portuguese (afternoon shift)
São Paulo, São Paulo, Brazil · Remote Solely
Entry level$514M raised
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Customer Service, Portuguese Fluency, English Fluency, Zendesk, Time Management
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Entry level$514M raised
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Geo-distributed systems, Multi-region deployments, API design, CockroachDB, AWS DynamoDB
Senior Software Engineer - High Performance & Scale
Spain · Remote OK
$68k–$90k/yr
Senior$514M raised
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Video Production, Content Creation, Social Media Strategy, Video Editing, Script Writing
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Business Strategy, Data Analysis, Project Management, Stakeholder Management, Team Leadership
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Senior Market Strategy and Partnerships Manager- Music & Nightlife
Paris, Ile-de-France, France · Hybrid
Senior+$514M raised
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Business Development, Partnership Management, Market Strategy, Commercial Strategy, Data-Driven Decision Making
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Event Management, Customer Service, Team Leadership, Problem Solving, AV and PA Systems
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Event Management, Customer Service, Team Leadership, Problem Solving, AV and PA Systems
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Business Development, Partnership Management, Strategic Thinking, Commercial Strategy, Sales
Senior Business Development Manager - Cashless Solutions
São Paulo, São Paulo, Brazil · Hybrid
Senior$514M raised
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven …
Skills: Business Development, Sales, Contract Negotiation, Strategic Thinking, Relationship Management
Customer Service Agent: Portuguese (afternoon shift)
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Full-time
Home Office, International Team Environment, Salary Advance via Payflow, 40% Discount on Fever Events and Experiences, Health Insurance, Gympass Membership
Posted 50d ago
~40 hrs/week
Remote in Brazil
Responsibilities
Provide customer support via email, phone, and social media to resolve incidents and handle complaints. Additionally, perform parallel operational tasks for the Department of Operations.
Requirements
Requires high proficiency in Portuguese and English, with previous experience in user support or Zendesk preferred. Candidates must be detail-oriented, flexible, and reside in Brazil.
Full job description
Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.
Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.
Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.
Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?
To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!
Ready to be part of the experience?
Now, let’s discuss this role and what you will do to help achieve Fever’s mission.
About the role:
We love our customers and always aim to provide the best service. If you like working at home, this job is for you!
INFO: The Schedule for the afternoon-shift position is 4pm-00am (5 days/week) with 30 minutes of break.
You will be expected to:
Customer Service by e-mail, phone or social media for solving any incidents generated
Managing incoming calls and chats and customer service inquiries
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
As the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed.
Work schedule: 16:00 pm - 00:00 am with 30 minute break
About you:
Previous experience in User Support or Customer Service positions are highly valuable.
Previous experience using Zendesk is preferred.
High Portuguese level (oral & written) and fluent in English
Skilled at planning, organizing, prioritizing and executing simultaneous tasks.
Have good communication and interpersonal skills.
Are a solution-oriented and reliable professional.
Are incredibly detail-orientated with excellent time-management skills.
Are flexible. Everything can change very quickly and you know how to adapt
Have excellent interpersonal and communication skills.
Be decisive and organized.
Love being part of a dynamic team in a growing company.
Candidates must reside in Spain
You can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.
This role is located in Brazil.
Benefits & Perks
Home office
Great work environment with a young, international team of talented people to work with!
Possibility to receive in advance part of your salary by Payflow
40% discount on all Fever events and experiences
Health Insurance
Gympass Membership
Thank you for considering joining Fever. We cannot wait to learn more about you!
Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!
If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.
Fever is the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.
Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests last year, the Los Angeles-based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.
The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.
To pursue our objective, we are looking for bar-raisers who want to work hard, have fun, and make history with us.
Offices: 50 Greene St, New York, NY 10013, US · Calle de Fernando 'El Santo', 16, Madrid, Community of Madrid 28010, ES · The Wingate, 93-107 Shaftesbury Ave, London, London, London W1D 5DY, GB · 36, Rue La Fayette, Paris, Île-de-France 75009, FR · Praça Marquês de Pombal, 14, Lisbon, Lisboa 1250-161, PT
internetmobilenightlifestartupeventsmusicticketsand concertsMedia and EntertainmentE-Commerce
Fever is the leading global live-entertainment discovery tech platform with a clear mission: to democratize access to culture and entertainment.
Fever has developed a proprietary technology that inspires its global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experiences.
Some successful examples include the “Candlelight Concert Series” attended by over 3 million guests last year, the Los Angeles-based “Stranger Things: The Drive-Into Experience” co-produced with Netflix, or the “Van Gogh: The Immersive Experience” winner of USA Today's 10 Best Readers Choice award.
The company, present in over 100 major cities across the globe, is backed by leading investors such as Goldman Sachs, Alignment Growth (growth equity investor in global entertainment and consumer tech, led by former Warner Bros and Time Warner), Goodwater Capital (the largest dedicated consumer technology platform globally), Smash Capital (a late-stage venture capital firm led by former Disney and growth equity investors, backer of Epic Games), Eurazeo, Vitruvian Partners and Atresmedia among others.
To pursue our objective, we are looking for bar-raisers who want to work hard, have fun, and make history with us.
Offices: 50 Greene St, New York, NY 10013, US · Calle de Fernando 'El Santo', 16, Madrid, Community of Madrid 28010, ES · The Wingate, 93-107 Shaftesbury Ave, London, London, London W1D 5DY, GB · 36, Rue La Fayette, Paris, Île-de-France 75009, FR · Praça Marquês de Pombal, 14, Lisbon, Lisboa 1250-161, PT
internetmobilenightlifestartupeventsmusicticketsand concertsMedia and EntertainmentE-Commerce