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$60k–$75k/yr
Full-time
associate degree
Health Insurance, Retirement Plans, Paid Time Off
Posted 23d ago
~40 hrs/week
Responsibilities
Oversees daily cafe operations, including staff supervision, scheduling, and ensuring high standards of customer service and cleanliness. Partners with the General Manager to handle human resources duties, inventory management, and profit effectiveness.
Requirements
Requires 3-4 years of experience in a fast casual or casual restaurant setting. An Associate's Degree in hospitality and restaurant management or a combination of equivalent education and experience is required.
Full job description
About the Role:
We have a current opening for a Assistant General Manager and are actively reviewing applications.
The Assistant General Manager works under the supervision of the General Manager; oversees the work of restaurant employees and supports excellent execution in all areas of operations and customer service; partners with the GM to properly staff the cafe; assists the General Manager in handling human resources-related duties such as administering payroll, hiring, performance issues, and issuing employee appraisals; trains newly hired employees and existing employees when new training is required. Participates actively in profit effectiveness during the shift and in assigned areas of responsibility (labor, food cost, other expenses, etc.); supports a food, employee and customer safe environment while at the café; Supports and promotes Nutella’s Vision, Mission, Values and Culture
Main Responsibilities:
Schedules, completes shift line-ups, continually supervises and coordinates activities concerning shift operations. Works with personnel, including food preparation, kitchen and storeroom areas to improve performance and increase customer experience levels.
Maintains a high standard of customer satisfaction during the shift. Works with the GM on action plans to improve customer metrics and increase sales. Reacts immediately to coaching opportunities to improve a negative customer situation.
Maintains a high standard of cleanliness and sanitation of the café environment. Properly executes and enforces all food safety requirements and practices.
Maintains a secure and safe café environment by executing procedures properly, enforcing all applicable laws and policies, ensuring cash controls are being followed (safe contents, skims, deposits, cash +/-) and monitoring all security equipment are properly operating.
Monitors the planned and daily maintenance of the equipment and physical plant. Responds appropriately to failure equipment / unplanned activities.
Develop shift managers to improve their shift management ability; uses shift tools to set-up, monitor and improve performance during the shift as reported by café metrics (people, customers, sales and profitability)
Supports coordination of the café’s inventory; orders inventory and supplies; and audits materials, equipment and supplies. Completes and troubleshoots inventory during mid-and-end-of-month inventory.
Assists in hiring, performance improvement process, training and evaluating staff. Knows, enforces and educates café staff on proper policies, labor laws and security, and safety procedures.
Analyzes and reports on budgets, including profit and loss; takes responsibility for the profit areas assigned to them
Purchases or requisitions food items, supplies or equipment as approved with GM.
About You:
This is a great opportunity if you have 3-4 years of experience in a fast casual or casual restaurant setting. We are looking for someone with an Associate's Degree in hospitality and restaurant management, or related field, or a combination of education and experience that yields the required knowledge/skills.
Artificial Intelligence Disclosure
As part of our recruitment process, Ferrero may use artificial intelligence (AI) enabled tools to assist with reviewing candidate applications. These tools are used solely to support recruiters by summarizing application information and identifying potential alignment with job requirements. AI does not independently screen out or select candidates, and it does not replace human judgment. Final decisions regarding candidate progression are always made by Ferrero recruiters and hiring managers.
What We Offer:
Careers with caring built in - discover our benefits here.
The base salary range for this position is $60,000-75,000 annually. Actual compensation will be determined based on experience, qualifications, and other job-related factors permitted by law. This range represents the anticipated salary for this position at this time.
In addition to base salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, and other benefits.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding. Find out more here.
Ferrero is an equal opportunity employer and complies with all applicable human rights laws. Ferrero will recruit, hire, train, and promote all persons without regard to race, creed, color, sex (including pregnancy, gender, sexual orientation, and gender identity), religion, national origin or ancestry, age, disability, or history of disability (except where physical or mental abilities are a bona fide occupational requirement and the individual is not able to perform the essential functions of the position even with reasonable accommodations), citizenship, or any other protected characteristic.
Ferrero will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise the People & Organization (HR) Representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.
Founded in 1946 by Pietro and Giovanni Ferrero, the Ferrero Group is a family-owned business in its third generation. It has been built by talented people who share a commitment towards continuous improvement to achieve the highest quality and care. This same commitment is put into everything we do for our consumers and characterizes the environment in which we operate.
Some of the world’s most iconic confectionery products come from Ferrero, including Nutella®, Tic Tac®, Ferrero Rocher®, and Kinder Surprise®. Sold in more than 170 countries, our products are part of the collective memory and traditions of consumers all around the world; loved by generations.
In 2015, we entered a new era of acquisitions. Since then, we have acquired several brands and businesses, including Fannie May, the confectionary division of Nestlé, and Eat Natural, expanding our footprint and product offering also into the healthy snack segment.
The secret to our global success is our 38,767 employees across the world, all dedicated to delivering the care and quality to craft the business, the careers and the brands we are proud of. From the moment you join us, we make sure you can nurture your curiosity and natural abilities. We provide the resources you need to succeed personally and professionally in a diverse work environment that is multicultural, innovative, and highly rewarding.
In 2021, Ferrero was the confectionary company with the best reputation in the world, according to RepTrak. This achievement reflects our determination to bring consumers only the very best; an approach which is at the heart of everything we do. Our dedication to quality and excellence, our heritage and our family values, as well as our respect for the environment and the communities in which we work, are all seen in our desire to sustain and celebrate life’s special moments.
Be part of it! Visit www.ferrerocareers.com to explore the opportunities Ferrero can offer when you craft your career with us.
Offices: 16, Route de Trèves, Senningerberg, Luxembourg 2633, LU
FarmingAgricultureFood and BeverageManufacturingFood Processing
Founded in 1946 by Pietro and Giovanni Ferrero, the Ferrero Group is a family-owned business in its third generation. It has been built by talented people who share a commitment towards continuous improvement to achieve the highest quality and care. This same commitment is put into everything we do for our consumers and characterizes the environment in which we operate.
Some of the world’s most iconic confectionery products come from Ferrero, including Nutella®, Tic Tac®, Ferrero Rocher®, and Kinder Surprise®. Sold in more than 170 countries, our products are part of the collective memory and traditions of consumers all around the world; loved by generations.
In 2015, we entered a new era of acquisitions. Since then, we have acquired several brands and businesses, including Fannie May, the confectionary division of Nestlé, and Eat Natural, expanding our footprint and product offering also into the healthy snack segment.
The secret to our global success is our 38,767 employees across the world, all dedicated to delivering the care and quality to craft the business, the careers and the brands we are proud of. From the moment you join us, we make sure you can nurture your curiosity and natural abilities. We provide the resources you need to succeed personally and professionally in a diverse work environment that is multicultural, innovative, and highly rewarding.
In 2021, Ferrero was the confectionary company with the best reputation in the world, according to RepTrak. This achievement reflects our determination to bring consumers only the very best; an approach which is at the heart of everything we do. Our dedication to quality and excellence, our heritage and our family values, as well as our respect for the environment and the communities in which we work, are all seen in our desire to sustain and celebrate life’s special moments.
Be part of it! Visit www.ferrerocareers.com to explore the opportunities Ferrero can offer when you craft your career with us.
Offices: 16, Route de Trèves, Senningerberg, Luxembourg 2633, LU
FarmingAgricultureFood and BeverageManufacturingFood Processing