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Full-time
bachelor degree
Posted 18d ago
Apply by Aug 31
~40 hrs/week
Responsibilities
The National Account Manager is responsible for driving commercial success and growth within the retail channel by building strong customer relationships. This includes managing day-to-day account operations, negotiating promotional agreements, and executing joint business plans.
Requirements
Candidates must hold a university degree in Business or a related field and possess experience in FMCG sales and key account management. Strong analytical skills, a commercial mindset, and proficiency in MS Office are essential.
Full job description
About the Role:
The National Account Manager role is driving the commercial success of assigned customers within the retail channel. This role is responsible for building strong customer relationships, developing joint business opportunities, and executing customer strategies that deliver growth for consumers, customers, and Ferrero. Working cross-functionally with cross-functional teams, this position plays a key role in achieving business objectives while ensuring best-in-class customer management.
Main Responsibilities:
Lead the day-to-day management of assigned customer accounts
Build strong, collaborative relationships with key customer stakeholders
Identify and deliver growth opportunities that create value for both the customer and Ferrero
Support senior sales leadership in strategic customer engagement initiatives
Execute customer business strategies aligned with Ferrero's commercial objectives
Develop and implement account plans that deliver sustainable growth
Contribute to joint business planning and customer development activities
Negotiate promotional agreements, pricing initiatives, activation programs, and commercial opportunities
Lead customer discussions regarding cost price adjustments when required
Achieve mutually beneficial outcomes through collaborative negotiation
Deliver accurate customer forecasts to support supply chain and business planning processes
Manage trade investment budgets responsibly and ensure accurate financial administration
Support effective trade spend management and reporting activities
Develop clear activation briefs and ensure successful execution of customer programs in market
Ensure alignment across internal stakeholders to deliver outstanding customer outcomes
Monitor business performance and customer results
Prepare and deliver regular business reports and insights
Use sales data and market trends to identify opportunities and support decision-making
About You:
University degree in Business or related field
Experience in FMCG sales, key account management, customer development, or commercial roles
Experience managing retail customers and delivering commercial growth outcomes
Exposure to forecasting, promotional planning, and trade investment management
Strong relationship-building and stakeholder management skills, commercial mindset with strong negotiation capabilities
Analytical and data-driven approach to decision making
Excellent communication and presentation skills, strong organisational and time-management abilities
Ability to work effectively in a fast-paced, dynamic environment across multiple stakeholders and managing competing priorities
Proficiency in MS Office applications, particularly Excel and PowerPoint
What We Offer:
Careers with caring built in - discover our benefits here.
About Ferrero:
Ferrero began its journey in the small town of Alba in Piedmont, Italy, in 1946. Today, it is one of the world’s largest sweet-packaged food companies, with many iconic brands sold in countries all over the world. Find out more about Ferrero at ferrero.com.
DE&I at Ferrero:
Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative, and highly rewarding.
Find out more here.
Founded in 1946 by Pietro and Giovanni Ferrero, the Ferrero Group is a family-owned business in its third generation. It has been built by talented people who share a commitment towards continuous improvement to achieve the highest quality and care. This same commitment is put into everything we do for our consumers and characterizes the environment in which we operate.
Some of the world’s most iconic confectionery products come from Ferrero, including Nutella®, Tic Tac®, Ferrero Rocher®, and Kinder Surprise®. Sold in more than 170 countries, our products are part of the collective memory and traditions of consumers all around the world; loved by generations.
In 2015, we entered a new era of acquisitions. Since then, we have acquired several brands and businesses, including Fannie May, the confectionary division of Nestlé, and Eat Natural, expanding our footprint and product offering also into the healthy snack segment.
The secret to our global success is our 38,767 employees across the world, all dedicated to delivering the care and quality to craft the business, the careers and the brands we are proud of. From the moment you join us, we make sure you can nurture your curiosity and natural abilities. We provide the resources you need to succeed personally and professionally in a diverse work environment that is multicultural, innovative, and highly rewarding.
In 2021, Ferrero was the confectionary company with the best reputation in the world, according to RepTrak. This achievement reflects our determination to bring consumers only the very best; an approach which is at the heart of everything we do. Our dedication to quality and excellence, our heritage and our family values, as well as our respect for the environment and the communities in which we work, are all seen in our desire to sustain and celebrate life’s special moments.
Be part of it! Visit www.ferrerocareers.com to explore the opportunities Ferrero can offer when you craft your career with us.
Offices: 16, Route de Trèves, Senningerberg, Luxembourg 2633, LU
FarmingAgricultureFood and BeverageManufacturingFood Processing
Founded in 1946 by Pietro and Giovanni Ferrero, the Ferrero Group is a family-owned business in its third generation. It has been built by talented people who share a commitment towards continuous improvement to achieve the highest quality and care. This same commitment is put into everything we do for our consumers and characterizes the environment in which we operate.
Some of the world’s most iconic confectionery products come from Ferrero, including Nutella®, Tic Tac®, Ferrero Rocher®, and Kinder Surprise®. Sold in more than 170 countries, our products are part of the collective memory and traditions of consumers all around the world; loved by generations.
In 2015, we entered a new era of acquisitions. Since then, we have acquired several brands and businesses, including Fannie May, the confectionary division of Nestlé, and Eat Natural, expanding our footprint and product offering also into the healthy snack segment.
The secret to our global success is our 38,767 employees across the world, all dedicated to delivering the care and quality to craft the business, the careers and the brands we are proud of. From the moment you join us, we make sure you can nurture your curiosity and natural abilities. We provide the resources you need to succeed personally and professionally in a diverse work environment that is multicultural, innovative, and highly rewarding.
In 2021, Ferrero was the confectionary company with the best reputation in the world, according to RepTrak. This achievement reflects our determination to bring consumers only the very best; an approach which is at the heart of everything we do. Our dedication to quality and excellence, our heritage and our family values, as well as our respect for the environment and the communities in which we work, are all seen in our desire to sustain and celebrate life’s special moments.
Be part of it! Visit www.ferrerocareers.com to explore the opportunities Ferrero can offer when you craft your career with us.
Offices: 16, Route de Trèves, Senningerberg, Luxembourg 2633, LU
FarmingAgricultureFood and BeverageManufacturingFood Processing