Jobs at Fermented Food Holdings (FFH) (Now Hiring) — 2 open

DELICIOUS FOOD THAT IMPROVES LIVES

At Fermented Food Holdings (FFH), we’re passionate about harnessing the transformative power of food to enhance lives through high-quality, delicious, fermented products. By making the unique benefits of these foods accessible, we’re driving health and lifestyle improvements while transforming the future of food. We value talent, creativity, and authenticity, fostering a diverse, inclusive workplace where everyone’s contributions make us better. Join us to make a meaningful impact in a growing industry and help create a healthier, happier world—one bite at a time.

About the role:

The Key Account Manager – Logistics and Customer Operations owns the end-to-end logistics and customer operations process for the Costco account, driving operational efficiency, process standardization, continuous improvement, and outstanding customer service. This role is responsible for streamlining workflows, optimizing order execution, and implementing scalable solutions that enhance productivity and service performance. As the primary point of accountability, the manager leads cross-functional alignment, proactively identifies opportunities to reduce complexity and cost, and establishes best practices to improve throughput and reliability. Success in this role requires strong leadership, strategic thinking, and a focus on building efficient, repeatable processes that support customer satisfaction and long-term operational excellence.

Accountabilities:

• Accurately review and process purchase orders, ensuring correct case quantities, lead times, and warehouse locations prior to entry
• Identify discrepancies and communicate required corrections to customers in a timely and professional manner
• Proactively notify customers of existing or potential issues impacting orders or deliveries
• Maintain and provide daily updates to a rolling delivery appointment log
• Respond to customer inquiries promptly, ensuring clear and professional communication at all times
• Verify inventory availability to support customer requests, including order additions or changes
• Communicate approvals, denials, or recommended alternatives based on inventory constraints
• Monitor item-specific quality control holds across warehouse networks to ensure accurate lot code selection for shipments

• Prepare and manage all required documentation for international shipments, ensuring compliance with current regulations 
  • FDA Prior Notices
  • Transaction Certificates

Must-haves:

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field preferred; equivalent work experience will be considered
• 5–7 years of experience in logistics, supply chain operations, customer service, or order management (experience with retail or Costco account a plus)
• Experience working with transportation management systems (TMS), warehouse management systems (WMS), or ERP platforms preferred
• Strong proficiency in Microsoft Office (especially Excel) and ability to manage data accurately

How you differentiate yourself:

Our Goodies: (Benefits)

Fermented Food Holdings is an Equal Opportunity Employer. We are committed to a diverse and inclusive workplace, as we know that each of our employees helps to make us better. We strongly encourage applicants from all backgrounds and walks of life. Come join us. We are an E-Verify employer.