Livonia, Michigan, United States · On-site
Description As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products …
Skills: Verbal Communication, Written Communication, Multitasking, Microsoft Office, CRM Software
Livonia, Michigan, United States · On-site
Description At Feldman Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-pacedenvironment make this an exciting workplace. With dealerships now across the Midwest, oppor…
Skills: Driving, Vehicle Maintenance, Teamwork, Time Management, Organization
Livonia, Michigan, United States · On-site
Description DELIVERING AND PICKING UP PARTS FROM OTHER DEALERS AND SHOPS AND WHAREHOUSE Requirements GOOD DRIVING RECORD AND ATTENDANCE
Skills: Driving, Logistics, Parts Delivery, Time Management
Livonia, Michigan, United States • On-site
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Manage incoming customer inquiries via phone, email, and chat to schedule appointments for the sales team. Maintain accurate customer records in the database and collaborate with other departments to ensure a seamless service experience.
Candidates should possess excellent communication skills and proficiency in Microsoft Office and CRM software. Previous experience in a call center or customer service environment is preferred, and automotive industry knowledge is a plus.
Description
As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership.
Responsibilities:
- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency
- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately
- Follow up with customers to ensure their needs are met and ensure customer satisfaction
- Update customer information in our database and maintain accurate records of customer interactions
- Collaborate with other departments to ensure seamless customer service experience
Requirements
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software
- Strong attention to detail and ability to accurately document information
- Previous experience in customer service or call center environment preferred
- Automotive industry knowledge is a plus
Medical, Dental, Vision Insurance
Life Insurance and AD&D
401k
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Livonia Chrysler Jeep is a family-owned, second-generation auto dealer. We pride ourselves on taking care of our customers and have been awarded the Customer First Award for Excellence by JD Power.
Offices: 30777 Plymouth Road, Livonia, Michigan 48150, US
Livonia Chrysler Jeep is a family-owned, second-generation auto dealer. We pride ourselves on taking care of our customers and have been awarded the Customer First Award for Excellence by JD Power.
Offices: 30777 Plymouth Road, Livonia, Michigan 48150, US
