Jobs at Family First Health (Now Hiring) — 4 open

Job DetailsJob Location: LEBANON CENTER - LEBANON, PA 17046Position Type: Full TimeFamily First Health is seeking a Bilingual Medical Receptionist for our Lebanon location.

This is a designated bilingual position, a qualified candidate should possess the ability to read, write, speak, and understand both English and Spanish/other language sufficiently to perform the essential functions of the position, including communicating directly with patients, accurately completing required documentation, and providing services in both languages without routine reliance on interpreter services to meet an operational need for patients and staff.

Family First Health is a federally qualified health center (FQHC) that is accessible and community minded. We take a beyond healthy approach that goes outside the confines of the doctor’s office. As an inclusive health care model, we put everyone first. We want happy, healthy patients who can live better lives in better health. We strive to build a healthy community by being accessible in the communities we serve. Family First Health is proud to offer care to our patients in York, Adams, Lancaster, and Lebanon counties, providing compassionate and comprehensive health services to people seeking accessible and affordable quality care.

At Family First Health, we improve lives in big ways and small ways. From high quality health services and innovative partnerships to daily acts of compassion. Family First Health Center makes a difference in the health and quality of life of the people and communities we serve by:

providing quality, compassionate primary medical and dental care and social services to those who need it most;
coordinating care and working with other providers to provide the full range of services our patients need;
promoting and supporting healthy lifestyles;
collaborating with others to improve access and break down the barriers of affordability, language and culture; and
advocating for our patients and the medically underserved.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Greets and registers patients collecting, within athenahealth, accurate demographic, insurance information, and first time Self Declare for the reduced fee program in accordance with established policies and procedures.
Maintains confidentiality of medical information and assists patients by delivering excellent customer service while ensuring problem resolution.
Reviews and prints provider schedules for the following day.
Prepares for next day appointments by reviewing and arranging documents for the following: patient demographics, insurance information, necessary forms and performs pre-visit eligibility tasks.
Schedules patient appointments within established scheduling guidelines.
Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
Answers telephones, routes callers, takes messages, and provides routine information to callers.
Performs various tasks related to end of day and reconciliation of cash drawers.
Maximizes collections at time of service to patients.
Researches billing related questions and problems for patients, with assistance of the billing department.
Demonstrates a working knowledge of health insurances and payer types.
Processes and classifies documents in the clinical inbox in athenahealth.
Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines.
Collects, sorts, and distributes mail for the offices.
Processes forms and documents received from patients within a timely manner.
Follows release of information process, preparing paper charts for HealthPort representatives as needed.
Complies with all HIPAA rules and regulations.
Documents patient complaints and incidents as necessary.
Attends and actively participates in departmental/organizational meetings as required.
Performs all other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

High School Diploma or GED, or any equivalent combination of training and experience

Knowledge of computer software applications (Microsoft Office Applications, others)

Ability to communicate fluently in both English and Spanish/other language, verbally and in writing, to perform the essential functions of the position, including communicating with patients, providers, and staff; accurately documenting information in the electronic health record; and interpreting written and verbal communications in both languages
Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately
Excellent customer service skills
Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes
Skill in operating office equipment
Ability to work in, and respond to demanding environment
Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
Ability to work efficiently and accurately with strong attention to detail
Ability to sort and file materials correctly by alphabetic or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public
Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
Ability to articulate and advocate Family First Health’s mission and values
Ability to maintain required clearances

Employee Benefits

3 Weeks of Accrued Paid Vacation accrued per year
9 Days Accrued Paid Sick Leave Time accrued per year
4 Personal Days provided per calendar year

No Late Evenings or Weekend Hours

Paid Time Off on Holidays

Health, Dental, & Vision Insurance Plans

Short/Long Term Disability and Life Insurance

403(b) Retirement Plan

Tuition Reimbursement Opportunities

Attention to work-life balance
Opportunity for growth and advancement
And More!

Qualifications