New York, New York, United States · On-site
$28/hr–$30/hr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $28.98 - $30.98 HourlyJob Shift: VariableExtell Hospitality Services Extell Hospitality Service…
Skills: Guest Registration, Concierge Services, Property Management Systems, Customer Service, Payment Processing
New York, New York, United States · On-site
$75k–$85k/yr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: 2 Year DegreeSalary Range: $75,000.00 - $85,000.00 SalaryJob Shift: VariableExtell Hospitality Services Extell Hospitality…
Skills: Leadership, Team Development, Sanitation Standards, Communication, Interpersonal Skills
Louisville, Kentucky, United States · On-site
Job DetailsJob Location: 9911 Shelbyville Rd - Suite 200 - Louisville, KY 40223Position Type: Full-TimeEducation Level: 4 Year DegreeJob Shift: AnyThe Company: Extell Financial Services, Inc. (EFS) provides financial acc…
Skills: Financial Reporting, Executive Oversight, Month-end Close, Year-end Close, Accounting Integration
Louisville, Kentucky, United States · On-site
Job DetailsJob Location: 9911 Shelbyville Rd - Suite 200 - Louisville, KY 40223Position Type: Full-TimeEducation Level: 4 Year DegreeJob Shift: AnyThe Company: Extell Financial Services, Inc. (EFS) provides financial acc…
Skills: Financial Reporting, Month-end Close, Cash Management, Staff Leadership, Budget Preparation
New York, New York, United States · On-site
$90k–$110k/yr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $90,000.00 - $110,000.00 SalaryJob Shift: VariableExtell Hospitality Services Extell Hospitalit…
Skills: Leadership, Supervisory Skills, Communication, Interpersonal Skills, Microsoft Office Suite
New York, New York, United States · On-site
$75k–$85k/yr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: 2 Year DegreeSalary Range: $75,000.00 - $85,000.00 SalaryJob Shift: VariableExtell Hospitality Services Extell Hospitality…
Skills: Leadership, Housekeeping Management, Sanitation Standards, Communication, Interpersonal Skills
New York, New York, United States · On-site
$29/hr–$32/hr
Job DetailsJob Location: OMS Building - New York, NY 10002Position Type: Part TimeEducation Level: 2 Year DegreeSalary Range: $29.50 - $32.50 HourlyJob Shift: AnyThe Company: Extell Marketing Group manages the sales, lea…
Skills: Customer Service, Administrative Support, Microsoft Office, CRM Systems, Interpersonal Communication
New York, New York, United States · On-site
$29/hr–$31/hr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $29.88 - $31.88 HourlyJob Shift: AnyExtell Hospitality Services Extell Hospitality Services is …
Skills: Hvac Maintenance, Electrical Repair, Plumbing, Building Maintenance, Troubleshooting
New York, New York, United States · On-site
$29/hr–$32/hr
Job DetailsJob Location: OMS Building - New York, NY 10002Position Type: Part TimeEducation Level: 2 Year DegreeSalary Range: $29.50 - $32.50 HourlyJob Shift: AnyThe Company: Extell Marketing Group manages the sales, lea…
Skills: Customer Service, Administrative Support, CRM Systems, Microsoft Office, Interpersonal Communication
New York, New York, United States · On-site
$140k–$165k/yr
Job DetailsJob Location: Brooklyn Point Building - Brooklyn, NY 11201Position Type: Full-TimeEducation Level: High SchoolSalary Range: $140,000.00 - $165,000.00 SalaryJob Shift: AnyAbout Us: Brooklyn Point is a 68-story …
Skills: Staff Supervision, Facilities Management, Budget Monitoring, Vendor Management, Building Management Systems
Louisville, Kentucky, United States · On-site
Job DetailsJob Location: 9911 Shelbyville Rd - Suite 200 - Louisville, KY 40223Position Type: ContractorEducation Level: 4 Year DegreeJob Shift: AnyAbout Us: Extell Financial Services, Inc. (EFS) provides financial accou…
Skills: ADP Workforce Now Implementation, Project Management, Payroll Configuration, HRIS Configuration, Data Migration
Louisville, Kentucky, United States · Hybrid
Job DetailsJob Location: 9911 Shelbyville Rd - Suite 200 - Louisville, KY 40223Position Type: Full-TimeEducation Level: 4 Year DegreeJob Shift: AnyAbout Us: Extell Financial Services, Inc. (EFS) provides financial accoun…
Skills: Payroll Processing, Account Reconciliation, Tax Filing, Internal Controls, Budgeting
New York, New York, United States · On-site
$16/hr–$18/hr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $16.82 - $18.82 HourlyJob Shift: AnyExtell Hospitality Services Extell Hospitality Services is …
Skills: Customer Service, Luggage Handling, Time Management, Organization, English Fluency
Park City, Utah, United States · On-site
Job DetailsJob Location: Canopy Deer Valley - Park City, UT 84060Position Type: Full-TimeEducation Level: High SchoolJob Shift: VariableExtell Hospitality Services Extell Hospitality Services is a dynamic extension of Ex…
Skills: Mixology, Beverage Execution, POS Software, Guest Relations, Banquet Service
Louisville, Kentucky, United States · Hybrid
Job DetailsJob Location: 9911 Shelbyville Rd - Suite 200 - Louisville, KY 40223Position Type: Full-TimeEducation Level: 4 Year DegreeJob Shift: DayAbout Us: Extell Financial Services, Inc. (EFS) provides financial accoun…
Skills: Full-cycle Recruitment, Onboarding, Applicant Tracking System (ATS), HRIS, Employee Relations
New York, New York, United States · On-site
$27/hr–$29/hr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $27.90 - $29.90 HourlyJob Shift: VariableExtell Hospitality Services Extell Hospitality Service…
Skills: Attention To Detail, Time Management, Organizational Skills, Communication Skills, Cleaning Techniques
New York, New York, United States · On-site
$23/hr–$30/hr
Job DetailsJob Location: OMS Building - New York, NY 10002Position Type: Vacation ReliefEducation Level: Not SpecifiedSalary Range: $23.09 - $30.79 HourlyJob Shift: VariableAbout Us: Take your career to the next level by…
Skills: Customer Service, Interpersonal Communication, Decision Making, Organizational Skills, Attention To Detail
New York, New York, United States · On-site
$27/hr–$29/hr
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $27.90 - $29.90 HourlyJob Shift: AnyExtell Hospitality Services Extell Hospitality Services is …
Skills: Attention To Detail, Time Management, Organizational Skills, Communication Skills, Cleaning Techniques
New York, New York, United States · On-site
$23/hr–$30/hr
Job DetailsJob Location: 50 West 66th Street Building - New York, NY 10023Position Type: Full-TimeEducation Level: High SchoolSalary Range: $23.09 - $30.79 HourlyJob Shift: EveningAbout Us: Extell presents 50 West 66th S…
Skills: Cleaning, Waste Management, Customer Service, Facility Maintenance, Emergency Response
Park City, Utah, United States · On-site
Job DetailsJob Location: Canopy Deer Valley - Park City, UT 84060Position Type: Full-Time/Part-TimeEducation Level: Not SpecifiedJob Shift: VariableExtell Hospitality Services Extell Hospitality Services is a dynamic ext…
Skills: Public Area Maintenance, Housekeeping, Linen Management, Attention To Detail, Time Management
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The Front Desk Host serves as the primary point of contact, managing guest check-ins, check-outs, and payment processing. Additionally, they provide concierge services by offering local recommendations and coordinating transportation for guests.
Candidates should have prior experience in hospitality or customer service and proficiency in property management systems like Opera or Fidelio. Physical ability to stand for long periods and a deep knowledge of New York City are also required.
Job DetailsJob Location: Kimpton Era - New York, NY 10036Position Type: Full-TimeEducation Level: Not SpecifiedSalary Range: $28.98 - $30.98 HourlyJob Shift: VariableExtell Hospitality Services
Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.
Location
Perfectly positioned at Rockefeller Center’s doorstep with a bird’s eye view of the bustling plaza below, the 33-story design-forward hotel, developed by Extell, offers expansive, coveted views of the city skyline. The third New York City addition to the Kimpton portfolio, the striking tower features 529 guest rooms and inspired social spaces, including two full-service restaurants, a lobby lounge and a rooftop bar. Additional amenities include a fitness center and two spaces to host unique meetings and social gatherings.
The Front Desk Host is the welcoming face and primary point of contact for our guests. This multifaceted role combines the traditional responsibilities of a Front Desk Agent with the personalized service of a Concierge. The ideal candidate is a warm, engaging, and highly organized individual with a passion for hospitality and a deep knowledge of New York City. You will be responsible for ensuring a seamless arrival and departure experience, attending to guest needs throughout their stay, and providing expert recommendations for local attractions, dining, and transportation.
Warmly welcome and register guests upon arrival, verifying reservation details and processing payments efficiently.
Handle guest check-ins and check-outs accurately and swiftly, ensuring all necessary paperwork is completed.
Answer and direct incoming calls professionally and courteously, providing information and taking messages as needed.
Manage room assignments, ensuring special requests are accommodated whenever possible.
Maintain accurate guest records and update profiles with preferences and relevant information.
Process all forms of payment, including cash, credit cards, and direct billing, accurately and securely.
Respond promptly and courteously to guest inquiries, requests, and complaints, escalating issues to management when necessary.
Maintain a clean and organized front desk and lobby area.
Adhere to all hotel policies and procedures, including safety and security protocols.
Proactively engage with guests to understand their needs and preferences.
Assist guests with transportation arrangements, including taxis, ride-shares, and public transit information.
Maintain an up-to-date knowledge of local events, cultural activities, shopping, and points of interest.
Handle guest mail, packages, and deliveries.
Assist with luggage handling and storage when needed.
Cultivate relationships with local businesses and vendors to enhance guest experiences.
Provide directions and maps, offering insightful tips for navigating the city.
Anticipate guest needs and offer solutions before being asked.
Participate in training sessions and departmental meetings as required.
Perform other duties as assigned by the Front Office Manager on Duty or Director of Operations.
Prior experience in Front Desk or customer service role, preferably within a hotel or hospitality environment, is a plus.
Exceptional attention to detail and a commitment to high-quality work.
Ability to work independently and efficiently, as well as collaboratively within a team.
Strong organizational skills.
Ability to manage time effectively and prioritize tasks in a fast-paced environment.
Proficiency in property management systems (PMS) such as Opera, Fidelio, or similar.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Fluent in English; proficiency in additional languages is a significant plus.
Extensive knowledge of New York City's attractions, restaurants, and cultural landscape.
Ability to stand, walk, pull, push, bend, stoop, and lift for extended periods.
Ability to lift and carry up to 25-30 pounds.
Manual dexterity to operate necessary equipment and handle supplies.
Ability to work flexible hours, including overnights, weekends and holidays, as needed.
Why Join Extell Hospitality Services?
EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.
Hourly Rate: $28.98 - $30.98
Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks.
Recognized as one of New York City’s most active real estate developers, Extell Development Company is a nationally acclaimed real estate developer of residential, commercial, retail, hospitality, and mixed-use properties. Since its founding in 1989, Extell has experienced outstanding growth, with a portfolio that currently exceeds 20 million square feet. Extell has earned a stellar reputation for its dedication to the development of superior quality properties distinguished by sophisticated design, gracious floor plans, and first class amenities.
Offices: 805 Third Avenue, 7th Floor, New York, NY 10022, US · 9911 Shelbyville Road, Suite 200, Louisville, KY 40223, US
Recognized as one of New York City’s most active real estate developers, Extell Development Company is a nationally acclaimed real estate developer of residential, commercial, retail, hospitality, and mixed-use properties. Since its founding in 1989, Extell has experienced outstanding growth, with a portfolio that currently exceeds 20 million square feet. Extell has earned a stellar reputation for its dedication to the development of superior quality properties distinguished by sophisticated design, gracious floor plans, and first class amenities.
Offices: 805 Third Avenue, 7th Floor, New York, NY 10022, US · 9911 Shelbyville Road, Suite 200, Louisville, KY 40223, US
