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Experience HEGG logoExperience HEGG

Front Desk Agent

Sioux Falls, South Dakota, United States · On-site

Entry level

Join us at the Hilton Garden Inn Sioux Falls Downtown! **Weekends and afternoon/evening availability is a must!** At the Hilton Garden Inn, we pride ourselves in creating the best environment for our team members and gue…

Skills: Customer Service, Guest Relations, Reservation Management, Administrative Tasks, Problem Solving

Experience HEGG logo

Front Desk Agent

Experience HEGG

Sioux Falls, South Dakota, United States • On-site

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Entry level

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  • Full-time
  • Paid Time Off, Perfect Attendance Bonus Plan, Referral Bonus Plan, Worldwide Hotel Discounts
  • Posted 8d ago
  • ~40 hrs/week

Responsibilities

The agent serves as the face of the hotel, managing guest check-ins, check-outs, and resolving inquiries to ensure an exceptional experience. They are also responsible for administrative duties and maintaining the cleanliness and supply of the lobby area.

Requirements

Candidates must be able to stand for up to 8 hours and lift up to 50 lbs. Previous customer service experience is helpful, and applicants must pass a pre-employment background investigation.

Full job description

 

Join us at the Hilton Garden Inn Sioux Falls Downtown!

 Weekends and afternoon/evening availability is a must!

At the Hilton Garden Inn, we pride ourselves in creating the best environment for our team members and guests alike!

We are looking for individuals that love going above and beyond to create World Class experiences for our guests and other team members every day!

 

The ideal candidate must be able to demonstrate initiative and be someone who has a reputation for delivering great service. The typical shifts for this position are 7am-3pm and 3pm-11pm and weekend shifts. As a Guest Service Agent, you will be the face of the hotel. Making our guests feel welcomed and taken care of will be at the top of your priority list, so if guest service is your passion, this is the position for you!

 

Role Summary: Delivers an exceptional guest experience that ensures all guest needs are exceeded. Creates a positive environment and works closely with all hotel team members.  Performs all tasks in an efficient and timely manner to meet required administrative responsibilities. 

  • Politely greets guests and resolves all guest inquiries and problems in a positive and productive manner both in person and on the phone 
  • Successfully follows all telephone, sales, and reservation processes and completes all administrative duties as assigned 
  • Works actively with the sales team and all other staff to provide excellent guest experiences  
  • Follows the check-in and check-out processes in a friendly and efficient manner 
  • Reviews and updates the communication log regularly to stay current with developments in the hotel 
  • Ensures the lobby and front desk are clean and fully supplied, including the ordering of supplies when necessary 
  • Invest in our three core values of the Hegg vision: 
    • We Always Find a Way
    • Be Better Every Day
    • We Are Better Together

 

Benefits include:

**Depending on hours worked:

  • Paid Time Off 
  • Perfect Attendance Bonus Plan
  • Referral Bonus Plan
  • Worldwide Hotel Discounts

 

REQUIREMENTS:

Ability to be on feet for up to 8 hours.
 Ability to lift up to 50 lb.
 Detail oriented.
 Customer service experience helpful.
 Works well alone and with others.

An Equal Opportunity / Affirmative Action Employer

NOTICE TO APPLICANTS: APPLICANTS FOR EMPLOYMENT WITH HEGG COMPANIES, INC./HEGG HOSPITALITY, MUST PASS A PRE-EMPLOYMENT BACKGROUND INVESTIGATION. ANY OFFER OF EMPLOYMENT IS CONTINGENT UPON SUCCESSFULLY PASSING THE COMPANY PRE-EMPLOYMENT SCREENING.

Related keywords

HospitalityFront DeskGuest ServicesHotel ManagementCheck-in ProcessCheck-out ProcessReservation SystemsCustomer ExperienceHegg HospitalityHilton Garden Inn

About Experience HEGG

LinkedInVisit site

Creating memorable experiences that build community.

Industry
Real Estate
Company size
51-200 employees
Founded
1945
Headquarters
Sioux Falls, SD
LinkedIn followers
541

Hegg Companies, Inc. is the premier real estate development and investment company in the Midwest. Based in Sioux Falls, S.D., the family-owned, third generation business specializes in hospitality management and development, commercial brokerage, corporate real estate services, multi-family development, property management and private equity investments. Throughout our rich 70 year history, we have been a trusted leader in the regional market for all areas of real estate. Our fingerprints are on business throughout the state of South Dakota and the greater Midwest. Capabilities: Hospitality Management Hegg Companies employs and manages hundreds of associates, and manages several multi-million dollar hotel facilities. Hyatt Place, Hilton and Marriott franchises all trust Hegg Companies to manage their brand in the Midwest. Development Services Hegg Companies has developed millions of square feet of space for hotels, restaurants, retail centers, stores, office buildings, apartments and condominiums. It can assist clients through the spectrum of development, from needs assessment to funding, design and construction. ​ Commercial Property Management Hegg Companies offers management options that include full-service maintenance. The company applies Lean Business Principles and strives to form close relationships with clients. ​ Commercial Real Estate Sales Hegg Companies is a full-service commercial real estate brokerage firm with services ranging from market intelligence to consulting help for property owners and tenants. Brokerage services cover the full range of property types: land, industrial, office, retail and investment.

Offices: 1300 West 57th Street, Suite 100, Sioux Falls, SD 57108, US

DevelopmentHospitality Management & DevelopmentCommercial Property ManagementInvestmentand Commercial BrokerageAngel InvestmentHospitalityProperty Management
View all jobs at Experience HEGG

About Experience HEGG

LinkedInVisit site

Creating memorable experiences that build community.

Industry
Real Estate
Company size
51-200 employees
Founded
1945
Headquarters
Sioux Falls, SD
LinkedIn followers
541

Hegg Companies, Inc. is the premier real estate development and investment company in the Midwest. Based in Sioux Falls, S.D., the family-owned, third generation business specializes in hospitality management and development, commercial brokerage, corporate real estate services, multi-family development, property management and private equity investments. Throughout our rich 70 year history, we have been a trusted leader in the regional market for all areas of real estate. Our fingerprints are on business throughout the state of South Dakota and the greater Midwest. Capabilities: Hospitality Management Hegg Companies employs and manages hundreds of associates, and manages several multi-million dollar hotel facilities. Hyatt Place, Hilton and Marriott franchises all trust Hegg Companies to manage their brand in the Midwest. Development Services Hegg Companies has developed millions of square feet of space for hotels, restaurants, retail centers, stores, office buildings, apartments and condominiums. It can assist clients through the spectrum of development, from needs assessment to funding, design and construction. ​ Commercial Property Management Hegg Companies offers management options that include full-service maintenance. The company applies Lean Business Principles and strives to form close relationships with clients. ​ Commercial Real Estate Sales Hegg Companies is a full-service commercial real estate brokerage firm with services ranging from market intelligence to consulting help for property owners and tenants. Brokerage services cover the full range of property types: land, industrial, office, retail and investment.

Offices: 1300 West 57th Street, Suite 100, Sioux Falls, SD 57108, US

DevelopmentHospitality Management & DevelopmentCommercial Property ManagementInvestmentand Commercial BrokerageAngel InvestmentHospitalityProperty Management
View all jobs at Experience HEGG

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