Gurgaon, Haryana, India · On-site
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Technical troubleshooting, API, SQL, Zendesk, Incident management
London, England, United Kingdom · On-site
$111k–$155k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Loyalty program management, Marketing strategy, Product operations, Data analysis, Financial acumen
Chicago, Illinois, United States · On-site
$128k–$193k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Content strategy, Ux writing, Technical writing, Knowledge management, Data analysis
Seattle, Washington, United States · On-site
$173k–$243k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Product management, Fraud prevention, Risk management, Data-driven decision making, AI/ML detection
Austin, Texas, United States · Hybrid
$137k–$192k/yr
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, an…
Skills: Team leadership, Account management, Customer success, B2B sales, Marketplace data analysis
San Jose, California, United States · On-site
$224k–$339k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Python, Machine learning, Large language models, Agentic systems, PyTorch
San Jose, California, United States · On-site
$224k–$339k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Python, Machine learning, Agentic AI, Large language models, PyTorch
Seattle, Washington, United States · On-site
$146k–$234k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Full-stack development, System design, API design, Data modeling, Frontend development
Austin, Texas, United States · On-site
$138k–$220k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Machine learning, Python, Data science, Causal inference, Mixed integer programming
Madrid, Community of Madrid, Spain · On-site
$70k–$98k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Software engineering, People management, Team leadership, Product roadmap, Software design
Austin, Texas, United States · On-site
$146k–$205k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: GraphQL, Rust, Kotlin, API design, Distributed systems
Austin, Texas, United States · On-site
$138k–$193k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Machine learning, Python, Data science, Causal inference, Mixed integer programming
Seattle, Washington, United States · Hybrid
$119k–$167k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: React.js, TypeScript, JavaScript, Java, Kotlin
Chicago, Illinois, United States · Hybrid
$146k–$205k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Java, Kotlin, Backend development, Distributed systems, gRPC
Gurgaon, Haryana, India · Hybrid
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Java, C/C++, Python, C#, Data structures
Bengaluru, Karnataka, India · Hybrid
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Software development, Data structures, Algorithms, Object-oriented programming, Java
Gurgaon, Haryana, India · Hybrid
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Cloud infrastructure, Infrastructure-as-code, Terraform, CloudFormation, System design
Gurgaon, Haryana, India · Hybrid
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Mobile development, iOS, Android, Software engineering, Unit testing
Bengaluru, Karnataka, India · On-site
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Machine Learning, Python, Java, Kotlin, Scala
Montreal, Quebec, Canada · Hybrid
$86k–$121k/yr
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and adv…
Skills: Kotlin, Java, Spring Boot, gRPC, REST
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You will analyze, troubleshoot, and resolve technical partner-raised support cases while collaborating with cross-functional teams to improve the overall support experience. Additionally, you will contribute to knowledge-sharing by creating documentation and identifying opportunities for workflow efficiency and automation.
The role requires proficiency with HTTP APIs and SQL, along with strong troubleshooting skills and experience in a technical or partner-facing support environment. A bachelor's degree in a technical field is preferred, and candidates must demonstrate the ability to communicate complex technical concepts to diverse audiences.
At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
Expedia B2B is the B2B arm of Expedia Group. We bring Expedia Group's innovative technology and distribution solutions to partners across the world. These businesses include global financial institutions, corporate managed travel, offline travel agents, global travel suppliers (like major airlines) and many more.
As a Partner Advocate, you will collaborate directly with our partners when they require assistance or service. You will work closely with our Sales, Technical, Product, and Operations teams to investigate and resolve technical issues, fulfil business-critical service requests, and improve the overall support experience.
The Partner Advocate role reports to the regional Support team lead inside B2B and represents the voice of our partners. A passion for travel, curiosity for technology, strong troubleshooting skills, and the ability to communicate clearly with both technical and non-technical audiences are critical to success in this role.
In this role, you will:
Effectively analyze, troubleshoot, and resolve partner-raised support cases using our incident management and support tooling, including Zendesk and other internal systems.
Fulfil service requests raised by internal and external parties, including access, configuration, content, and operational support needs.
Investigate technical issues across B2B products and workflows, including API-related inquiries, partner configuration questions, and product behavior concerns.
Communicate clearly and professionally with partners, setting expectations, providing updates, and translating technical findings into understandable next steps.
Work cross-functionally with Product, Escalation Management, Sales, Account Management, Operations, and other internal teams to progress investigations and drive resolution.
Provide detailed case context, supporting evidence, and clear documentation when raising issues that require deeper technical review or product-level action.
Contribute to knowledge-sharing by authoring and improving internal knowledge base content, support guides, macros, and training materials.
Identify recurring case patterns, root causes, and opportunities for improved self-service, workflow efficiency, automation, or AI-assisted support.
Use available tools, reporting, dashboards, logs, and support resources to improve troubleshooting quality and decision-making.
Monitor the health and availability of Expedia products and stay current on new launches, enhancements, support processes, and partner-impacting changes.
Support a global team model by collaborating across regions and helping maintain consistent support standards, documentation, and partner experience.
Competencies:
Technical troubleshooting and investigative thinking
Problem solving and judgment
Customer focus
Clear written and verbal communication
Organizational effectiveness
Cross-functional collaboration
Continuous improvement mindset
Learning agility and adaptability
Experience and Qualifications:
Proficiency with HTTP APIs and SQL, with the ability to apply technical knowledge in a support or troubleshooting environment.
Ability to investigate and resolve complex technical or operational issues with a high degree of ownership and sound judgment.
Ability to communicate technical concepts clearly to both technical and non-technical audiences.
Strong written communication skills, including the ability to document findings, draft partner-facing responses, and create internal process guidance.
Familiarity with incident management, case management, and support best practices, including ITSM or ITIL concepts.
Ability to manage multiple priorities, work effectively in a fast-paced environment, and make informed decisions with incomplete information.
General familiarity with web-based products, partner integrations, and common concepts in high-volume online platforms.
Experience using support, CRM, and troubleshooting tools such as Zendesk, Salesforce, Confluence, Jira, Splunk, Postman, Bruno, or similar platforms.
Fluency in spoken and written English; additional language skills are a plus.
Bachelor’s degree preferred, ideally in Computer Science, Information Systems, Engineering, or a related field.
Experience solving complex technical support issues or partner-facing operational issues.
Experience working in a customer support, technical support, partner support, or service operations environment.
Preferred Experience:
Online travel, travel technology, or B2B platform support
Technical consultation or partner-facing technical support
API support, integration troubleshooting, or platform operations
Contact center or customer support operations
Experience improving processes, documentation, macros, workflows, or self-service support content
Experience identifying opportunities for automation or AI-assisted support
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.
Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links: Expedia: https://www.expedia.com/helpcenter Hotels.com: https://service.hotels.com/en-us/ Vrbo: https://help.vrbo.com/ For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp
Offices: 1111 Expedia Group Way W., Seattle, WA 98119, US · DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN · 1 Martin Pl, Sydney, New South Wales 2000, AU · 65 Rue de la Victoire, Paris, IdF 75009, FR · 63 Rue de Bresoles, Montreal, QC H2Y 1V7, CA
Expedia Group, Inc. (NASDAQ: EXPE) is the global travel marketplace with one purpose: to help travelers explore the world, one journey at a time. Expedia Group™ connects travelers, partners, and advertisers through its trusted brands, leading technology, and rich first-party data, delivering predictive, personalized experiences that shape the future of travel. Expedia Group’s ecosystem includes three flagship consumer brands – Expedia®, Hotels.com®, and Vrbo® – the largest B2B travel business, and a premier advertising network. Guided by an experienced and passionate global team, Expedia Group helps millions of travelers in more than 70 countries explore the world with confidence and ease. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. If you require an accommodation or adjustment for any part of the application or recruitment process, please let us know by completing our Accommodation Request Form or contacting your recruiter. Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident about who they are. We do not send job offers via email, or any other messaging tools, to individuals we have not had prior contact with. Our email domain is @expediagroup.com. Our official careers website, where you can to find and apply for job openings, is careers.expediagroup.com/jobs. If you require customer service support to cancel, change or ask about a refund for your trip, you can connect with our 24/7 Virtual Agent through the following links: Expedia: https://www.expedia.com/helpcenter Hotels.com: https://service.hotels.com/en-us/ Vrbo: https://help.vrbo.com/ For additional assistance, direct message us on Twitter @ExpediaHelp with your itinerary number and email address: https://twitter.com/ExpediaHelp
Offices: 1111 Expedia Group Way W., Seattle, WA 98119, US · DLF City Phase 1 Road, Gurgaon, Haryana 122002, IN · 1 Martin Pl, Sydney, New South Wales 2000, AU · 65 Rue de la Victoire, Paris, IdF 75009, FR · 63 Rue de Bresoles, Montreal, QC H2Y 1V7, CA
