Calgary, Alberta, Canada · On-site
Why Join Excel Homes? Join a respected Calgary homebuilder with over 35 years of experience and a strong reputation for simplifying the homebuying journey. Make a visible impact by helping customers feel heard, supported…
Skills: Conflict Resolution, Negotiation, Problem Solving, Organization, Prioritization
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Monitor customer feedback channels and coordinate the resolution of escalated concerns with internal and external stakeholders. Analyze sentiment and trends to identify service gaps and implement continuous improvements to the customer experience.
Requires post-secondary education and ideally 2-5 years of experience in customer experience, sales, or homebuilding. Candidates must be proficient in CRM tools and possess strong communication and conflict resolution skills.
Why Join Excel Homes?
What You’ll Do
What We’re Looking For
You bring related post-secondary education and ideally 2–5 years of experience in customer experience, customer service, sales, homebuilding, or a related customer-facing role. You are a confident communicator with strong conflict resolution, negotiation, problem-solving, organization, prioritization, and analytical skills. You are comfortable using customer experience platforms, CRM tools, email, social media, internet resources, and other role-related applications. Familiarity with AVID, Google reviews, BBB matters, or similar third-party feedback platforms would be considered an asset.
This role is best suited to someone who is empathetic, patient, detail-oriented, and professional under pressure, with the ability to communicate clearly with customers, vendors, supervisors, and internal stakeholders. Multilingual communication skills are considered an asset.
Working Conditions
This position is primarily office-based in Calgary, with regular travel to Excel Homes communities. Occasional evening or weekend availability may be required to support urgent customer matters.
If you are looking for an opportunity where your customer focus, communication skills, and problem-solving abilities can make a real impact, we would love to hear from you.
We would like to thank all applicants for their interest in Excel Homes, however, only those who qualify for an interview will be contacted.
Simplifying your journey home to create a homebuying experience that delivers the most joy and value to our homeowners.
Excel Homes is a forward-thinking, energetic company, committed to creating innovative and thoughtfully designed homes. Since building our first house in 1988, we’ve focused on the evolving needs of our homebuyers to provide unparalleled value. Looking to minimize our environmental footprint and find new ways to add value, we joined the Built Green® program in 2007. To date, we’ve built over 3,000 Built Green® homes, are the second-largest registrant in Canada and are the proud recipients of a Built Green® Champion Award. With more than 30 years of experience, over 10,000 single-family homes built, and 50 builder awards for design excellence, Excel Homes is honoured to be a leading builder in Calgary, Cochrane, Airdrie, and Edmonton.
Offices: 200 Quarry Park Blvd SE, 250, Calgary, Alberta T2C 5E3, CA · 4307 Savaryn Dr SW, #202, Edmonton, AB T6X 2E8, CA
Simplifying your journey home to create a homebuying experience that delivers the most joy and value to our homeowners.
Excel Homes is a forward-thinking, energetic company, committed to creating innovative and thoughtfully designed homes. Since building our first house in 1988, we’ve focused on the evolving needs of our homebuyers to provide unparalleled value. Looking to minimize our environmental footprint and find new ways to add value, we joined the Built Green® program in 2007. To date, we’ve built over 3,000 Built Green® homes, are the second-largest registrant in Canada and are the proud recipients of a Built Green® Champion Award. With more than 30 years of experience, over 10,000 single-family homes built, and 50 builder awards for design excellence, Excel Homes is honoured to be a leading builder in Calgary, Cochrane, Airdrie, and Edmonton.
Offices: 200 Quarry Park Blvd SE, 250, Calgary, Alberta T2C 5E3, CA · 4307 Savaryn Dr SW, #202, Edmonton, AB T6X 2E8, CA