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The role involves managing the strategic operating cadence, board reporting, and portfolio-wide KPI tracking across multiple companies. Additionally, it requires defining shared technology stacks, security standards, and governance playbooks to ensure operational consistency.
Candidates should have 8-15 years of experience in strategy, portfolio operations, or M&A-heavy roles with strong technical fluency. The ideal applicant must demonstrate the ability to build governance systems from scratch and operate effectively as a high-level executive proxy.
ElevenX — Holding Company
Chief of Staff — Strategy, Technology
& Operations
Draft role brief v1 — prepared for Ajit Singh, COO · August 9, 2026
Entity | ElevenX (holding
company level — not a single portfolio company) |
Reports to | Ajit Singh, Chief
Operating Officer |
Level | Senior executive;
member of the holdco leadership bench alongside COO, CFO, and Chief Value
Creation Officer (CVCO) |
Scope | Cross-portfolio —
spans QuickLaunch, Unifyed, BlackBeltHelp, and future
ElevenX-founded/acquired companies |
Employment type | Full-time (assumption
— confirm vs. fractional/interim given other roles in this hiring wave) |
Location | Remote/hybrid
(assumption — confirm HQ presence requirement, if any) |
Concurrent
searches | COO, CFO, Chief of
Staff, Chief Value Creation Officer — all part of the same holdco build-out |
ElevenX's mandate — found and exit 1,000 companies in a decade —
only works if the operating and technology backbone underneath each company is
standardized, not reinvented per venture. This Chief of Staff role is built for
that job: it is a strategy–technology–operations hybrid, not an EA-track chief
of staff. The mandate is to give you (and, through you, Anjli) leverage across
a multiplying portfolio by owning three things simultaneously — the holdco's
strategic operating cadence (planning, board prep, portfolio-wide reporting),
the shared technology and security backbone every new company inherits on day
one, and the governance playbooks that make carve-outs, integrations, and
new-co formation repeatable rather than bespoke. In effect, the role
systematizes the carve-out/TSA/governance discipline you built at OculusIT and
Cioniq into infrastructure embedded in ElevenX itself.
1.
Strategy & Portfolio Operations
• Own the holdco's strategic
planning cadence — quarterly OKRs, annual planning, and board-package
preparation across all portfolio companies.
• Build and maintain a
standardized, portfolio-wide KPI/reporting rollup (one system of record across
QuickLaunch, Unifyed, BlackBeltHelp, and future entities), rather than each
portco reporting in its own format.
• Support diligence and stand-up
playbooks for new company formation or acquisition — Day-1/Day-100 plans,
carve-out and TSA-style transition templates drawn from proven playbooks.
• Prepare board materials,
investor updates, and COO/GP briefings; run the follow-through loop on
commitments made in those forums.
2.
Technology & Systems
• Define and govern the shared
technology stack every portfolio company inherits — identity/SSO, data
infrastructure, security baseline, core finance/HR/ops tooling.
• Own AI and automation adoption
across the holdco — identify where AI compresses operating overhead across
portfolio companies (this is a direct lever on the AI-moat dimension of
ElevenX's own investment thesis).
• Partner with portfolio-company
technical leads on architecture standards and security posture
(SOC2/GDPR/GLBA-grade readiness) so new companies aren't each solving
compliance from scratch.
3.
Operations & Governance
• Design and run a
cross-portfolio governance framework — decision rights, reporting lines,
escalation paths — modeled on the governance discipline already proven in your
Cioniq practice.
• Standardize operating playbooks
for hiring, finance ops, vendor management, and M&A carve-out/integration
so they're reusable across ventures rather than rebuilt each time.
• Run cross-portfolio vendor
consolidation and cost-optimization initiatives.
• Own special projects and
rapid-response initiatives on your behalf and Anjli's.
4.
Chief of Staff Core
• Run the COO's operating rhythm
— prioritization, meeting cadence, and follow-through on commitments.
• Act as a trusted proxy for the
COO in cross-functional and portfolio-company-facing settings.
• Handle confidential and
sensitive initiatives — including support for the concurrent COO/CFO/CVCO
executive search.
Dimension | Metric | Target |
Reporting discipline | On-time, standardized
board packages across portfolio companies | 100% on schedule |
Decision velocity | Time-to-decision on
cross-portfolio initiatives escalated to COO/GP | Benchmark in Q1,
improve thereafter |
Technology governance | Portfolio companies
on standardized identity/security baseline | 100% within 12 months
of onboarding |
Cost leverage | Savings from vendor
consolidation and shared-services adoption | 15–20% (in line with
your own OculusIT track record) |
Executive hiring | Pipeline velocity for
concurrent COO/CFO/CVCO search support | Set jointly with COO |
• 8–15 years combining strategy/portfolio
company experience with genuine technology and systems fluency — this is not a
pure EA-track chief of staff.
• Prior experience inside a
multi-entity environment: PE portfolio operations, venture studio, multi-brand
holdco, or an M&A-heavy operating role.
• Technically literate enough to
hold their own on identity/security/data architecture decisions without needing
to be a hands-on engineer.
• Demonstrated ability to build
governance and reporting systems from scratch, not just administer existing
ones.
• High agency, low ego —
comfortable operating as connective tissue across GP, COO, CFO, CVCO, and
portfolio-company leadership.
• Discretion with confidential,
board-level, and executive-search-sensitive material.
Powering enrollment. Strengthening operations. Delivering success.
EXC Managed Services delivers outsourced IT, student services, and back-office operations for higher education, K-12, EdTech, and growth-stage organizations, execution capacity without the headcount.
Offices: Miami, FL 33130, US · D5, Infocity II, Info Technology Park, Sector 33, Gurgaon, Haryana 122001, IN
Powering enrollment. Strengthening operations. Delivering success.
EXC Managed Services delivers outsourced IT, student services, and back-office operations for higher education, K-12, EdTech, and growth-stage organizations, execution capacity without the headcount.
Offices: Miami, FL 33130, US · D5, Infocity II, Info Technology Park, Sector 33, Gurgaon, Haryana 122001, IN
