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Jobs at Everence Financial (Now Hiring) — 3 open

Everence Financial logoEverence Financial

Member Service Representative - Part-time

Goshen, Indiana, United States · On-site

Entry level

POSITION SUMMARY Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving pr…

Skills: Customer Service, Cash Handling, Cross-selling, Financial Services, Communication Skills

Everence Financial logoEverence Financial

Trust & Investment Administrator

Goshen, Indiana, United States · On-site

Mid level

POSITION SUMMARY Serve as an administrator on the Servicing Team and New Account Team for Everence Asset Management (EAM) to include investment and charitable products. RESPONSIBILITIES AND DUTIES Provides timely, consis…

Skills: Account Administration, Compliance Analysis, Suitability Analysis, Interpersonal Skills, Time Management

Everence Financial logoEverence Financial

Financial Consultant

Harrisonburg, Virginia, United States · On-site

Mid level

POSITION SUMMARY Responsible for providing financial advice to clients to help them achieve their financial goals. Helping people to integrate their faith and finances through their investment, insurance, banking, and ch…

Skills: Financial Planning, Investment Advice, Insurance Sales, Charitable Giving, Customer Relationship Management

Everence Financial logo

Member Service Representative - Part-time

Everence Financial

Goshen, Indiana, United States • On-site

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Entry level

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  • Part-time
  • high school
  • Posted 9d ago
  • ~24 hrs/week

Responsibilities

Professionally represent the credit union by processing member transactions and opening new accounts. Proactively identify financial needs to refer members to appropriate products and services through a service-to-sales process.

Requirements

Requires a minimum of a high school diploma and experience in cash handling or customer service. Candidates should possess strong interpersonal skills and a basic understanding of credit union operations.

Full job description

POSITION SUMMARY
Professionally represent Everence Federal Credit Union (EFCU) to members and future members. Provide an excellent member experience by welcoming members, efficiently processing transactions, resolving problems, and uncovering financial needs for referrals to the appropriate individual or line of business.

Accurately and efficiently process member transactions, service requests, and the opening of new memberships/accounts in a courteous, confidential, and professional manner. Research and respond to member inquiries. Promote EFCU products and services by proactively engaging in conversation with individuals, organizations, and businesses by following our “Service to Sales” process, helping members achieve their everyday banking needs. 

RESPONSIBILITIES AND DUTIES

  1. Provide the best member experience possible by being courteous and efficient with all members, in person or over the telephone. 
  2. Maintain a comprehensive understanding of all products and services offered through study and use whenever possible.
  3. Identify cross-selling opportunities by asking members open-ended questions.
  4. Contribute to the overall sales performance of the office team.
  5. Educate members and refer Everence products and services that meet our members’ needs. 
  6. Open/close memberships/accounts and negotiate Certificates of Deposits/IRAs.
  7. Onboard new members with follow-up telephone calls, email messages, and/or mailings to ensure the use of various products and services. 
  8. Contact members and prospects to update records, cross-sell, and deepen relationships.
  9. Complete training as assigned.
  10. Participate in regular office meetings. 
  11. Process member transactions such as deposits, loan payments, transfers, cashier’s checks, cash advances, stop payments, etc.
  12. Adhere to policies and procedures including but not limited to security and transaction verification. Adhere to the Anti-Money-Laundering Policy established to comply with the provisions of the Bank Secrecy Act (BSA) which includes the Customer Identification Program (CIP), Currency Transaction Report (CTR), Suspicious Activity Report (SAR) and Monetary Instrument Log; USA Patriot Act; and regulations from the Office of Foreign Assets Control (OFAC).
  13. Work as part of the team and serve as a resource for other EFCU branches.

     QUALIFICATIONS

Education: 
Minimum high school diploma or equivalent

Experience: 

  1. Basic understanding of credit union operations
  2. Customer service experience and/or experience in financial services preferred
  3. Cash handling experience

Skills and Abilities:

  1. Ability to provide exceptional service
  2. Professionalism, honesty, integrity, and good listening skills to build rapport and relationships
  3. Strong interpersonal, communication, and organizational skills
  4. Accuracy and attention to detail with mathematical aptitude and analytical skills
  5. Ability to exercise good judgment, solve problems, offer sound advice, and cross-sell products and services
  6. Ability to operate related computer applications and business equipment; experience with customer databases a plus
  7. Adaptability to changing workflows and ability to remain positive and productive in a fast-paced environment
  8. Availability to work based on branch scheduling needs
  9. Spanish proficiency preferred
  10. Alignment in supporting the Everence mission of empowering financial well-being for faith-inspired living

SUPERVISORY RESPONSIBILITIES: None
SCHEDULE: Part-time (24 hours per week)

Related keywords

Credit UnionBankingMember ServicesAnti-Money-LaunderingBank Secrecy ActBSACIPCTRSAROFACUSA Patriot ActFinancial Well-beingAccount OpeningCertificates of DepositIRAsTransaction Processing

About Everence Financial

LinkedInVisit site
Industry
Financial Services
Company size
201-500 employees
Founded
1945
Headquarters
Goshen, Indiana
LinkedIn followers
3,183

About us Everence® aims to help individuals, organizations, and churches experience financial well-being, discover pathways to opportunity, foster mutual aid and generosity, incorporate faith and values into financial and insurance solutions, and care for God’s creation through sustainable practices and offerings. History of Everence Founded in 1945 by the Mennonite Church, Everence grew out of a long tradition of church communities putting faith into action by sharing resources with each other. We started by offering loans to church service volunteers. Over the years, we added many more mutual aid and stewardship programs. View our timeline that shows milestones throughout the years. Everence leadership Everence has more than 400 staff and advisors around the country and more than 1,500 volunteer advocates serving in congregations. Guiding their work is our Everence Executive Team, Everence Board of Directors and Affiliate boards. Disclosure Securities offered through Cetera Advisor Networks LLC, member FINRA/SIPC. Advisory Services offered through Cetera Investment Advisers LLC, a registered investment adviser. Cetera is under separate ownership from any other named entity. Investments are: • Not FDIC/NCUSIF insured • May lose value • Not financial institution guaranteed • Not a deposit • Not insured by any federal government agency. Products and services offered through Everence Trust Company and other Everence entities are independent of and are not guaranteed or endorsed by Cetera Advisor Networks, Cetera Investment Advisers, or its affiliates. www.everence.com/disclosure. EFCU does not accept an error disputes via social media. Contact CU directly at 800-451-5719. Do not post personal information on social media in order to keep your information away from scammers. This includes not sharing things like your address, income, Social Security Number, financial accounts and transactions.

Offices: 1110 N. Main St., Goshen, Indiana 45628, US · 2160 Lincoln Highway East, Lancaster, PA 17602-1150, US · 841 Mount Clinton Pike, Harrisonburg, VA 22802, US · 1301 College Ave., Goshen, IN 46526, US · 3407 Bahia Vista St., Sarasota, FL 34239-7443, US

Financial AdvisorsEverence Federal Credit UnionInsuranceRetirementCharitable GivingStewardshipFinancial PlanningLoansPraxis Mutual FundsAsset Management
View all jobs at Everence Financial

About Everence Financial

LinkedInVisit site
Industry
Financial Services
Company size
201-500 employees
Founded
1945
Headquarters
Goshen, Indiana
LinkedIn followers
3,183

About us Everence® aims to help individuals, organizations, and churches experience financial well-being, discover pathways to opportunity, foster mutual aid and generosity, incorporate faith and values into financial and insurance solutions, and care for God’s creation through sustainable practices and offerings. History of Everence Founded in 1945 by the Mennonite Church, Everence grew out of a long tradition of church communities putting faith into action by sharing resources with each other. We started by offering loans to church service volunteers. Over the years, we added many more mutual aid and stewardship programs. View our timeline that shows milestones throughout the years. Everence leadership Everence has more than 400 staff and advisors around the country and more than 1,500 volunteer advocates serving in congregations. Guiding their work is our Everence Executive Team, Everence Board of Directors and Affiliate boards. Disclosure Securities offered through Cetera Advisor Networks LLC, member FINRA/SIPC. Advisory Services offered through Cetera Investment Advisers LLC, a registered investment adviser. Cetera is under separate ownership from any other named entity. Investments are: • Not FDIC/NCUSIF insured • May lose value • Not financial institution guaranteed • Not a deposit • Not insured by any federal government agency. Products and services offered through Everence Trust Company and other Everence entities are independent of and are not guaranteed or endorsed by Cetera Advisor Networks, Cetera Investment Advisers, or its affiliates. www.everence.com/disclosure. EFCU does not accept an error disputes via social media. Contact CU directly at 800-451-5719. Do not post personal information on social media in order to keep your information away from scammers. This includes not sharing things like your address, income, Social Security Number, financial accounts and transactions.

Offices: 1110 N. Main St., Goshen, Indiana 45628, US · 2160 Lincoln Highway East, Lancaster, PA 17602-1150, US · 841 Mount Clinton Pike, Harrisonburg, VA 22802, US · 1301 College Ave., Goshen, IN 46526, US · 3407 Bahia Vista St., Sarasota, FL 34239-7443, US

Financial AdvisorsEverence Federal Credit UnionInsuranceRetirementCharitable GivingStewardshipFinancial PlanningLoansPraxis Mutual FundsAsset Management
View all jobs at Everence Financial

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