Tulsa, Oklahoma, United States · On-site
Job Description Fox is seeking a steady, detail-oriented Field Support Coordinator to support critical back-office processes that keep our locations running smoothly and protect company assets. This role focuses on deman…
Skills: Administrative Support, Demand Letter Processing, Certified Mail Handling, Documentation Accuracy, Time Management
Kassel, Hesse, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa, in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fah…
Skills: Customer Service, Vehicle Handling, German Language, English Language, Driving License Class B
Stuttgart, Baden-Württemberg, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa, in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fah…
Skills: Customer Service, Vehicle Inspection, Driving, German Language, English Language
Wolfsburg, Lower Saxony, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa, in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fah…
Skills: Customer Service, Vehicle Handling, German Language, English Language, Driving License Class B
Paris, Ile-de-France, France · Hybrid
Job Description Join Our Team as a Junior Legal Counsel - Support Business Success with Expert Legal Guidance! Are you passionate about providing practical legal solutions, ensuring compliance, and supporting business op…
Skills: Distribution Law, Contract Drafting, Competition Law, Consumer Law, Legal Advisory
Salt Lake City, Utah, United States · On-site
Job Description Rental Sales Agent – Unlimited Earning Potential - Fox Rent A Car Are you a competitive salesperson who thrives on closing deals and maximizing your income? Do you enjoy face-to-face selling and the oppor…
Skills: Consultative Selling, Closing Deals, Customer Engagement, Upselling, Revenue Maximization
Valencia, Valencian Community, Spain · On-site
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respec…
Skills: Sales Techniques, Customer Service, Rapport Building, Objection Handling, Point-of-Sale Systems
Dublin, Leinster, Ireland · On-site
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respec…
Skills: Customer Service, Sales, English Fluency, Written Communication, Verbal Communication
Flensburg, Schleswig-Holstein, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa, in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fah…
Skills: Customer Service, Vehicle Handling, German Language, English Language, Driving License Class B
Vénissieux, Auvergne-Rhône-Alpes, France · On-site
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respec…
Skills: Sales Techniques, Customer Service, Rapport Building, Objection Handling, Point-of-Sale Systems
Victoria, Australia · Hybrid
Job Description Team Leader - IT Ops - PD (June 2023) Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help t…
Skills: IT Operations Management, Team Leadership, Mobility Services, Fleet Management
Miami, Florida, United States · On-site
Job Description No CDL needed — just great driving, great service, and a great attitude. At Fox Rent A Car, our Airport Shuttle Drivers make travel smoother for every customer they serve. If you're friendly, dependable, …
Skills: Driving, Customer Service, Luggage Handling, Vehicle Inspection, Safety Compliance
Munich, Bavaria, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa - in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fa…
Skills: Operative Management, Personnel Leadership, Process Optimization, Customer Service Quality, Fleet Coordination
Austin, Texas, United States · On-site
Job Description Keep the fleet moving and the operation running. At Fox Rent A Car, our Car Porters are the backbone of a smooth, fast-moving operation. If you love staying active, take pride in your work, and want to be…
Skills: Vehicle Operation, Problem Solving, Teamwork, Time Management, Safe Driving
Friedrichshafen, Baden-Württemberg, Germany · On-site
$3k/mo
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa – in einer führenden Autovermietung! Denn bei der Europcar Mobility Group gilt: immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zu…
Skills: Customer Advisory, Sales, Fleet Management, Administration, Cash Handling
Chicago, Illinois, United States · On-site
Job Description Every clean car is your calling card. At Fox Rent A Car, our Car Washers and Service Agents are the finishing touch before every rental. You take pride in the details, move with purpose, and make sure eve…
Skills: Vehicle Cleaning, Vacuuming, Vehicle Inspection, Attention To Detail, Time Management
Blagnac, Occitania, France · On-site
Europcar Mobility Group At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respec…
Skills: Vehicle Cleaning, Vehicle Inspection, Basic Mechanics, Driving, Organization
Frankfurt, Hesse, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa - in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fa…
Skills: Team Leadership, Personnel Planning, Customer Service, Fleet Management, Sales
Hamburg, Germany · On-site
Job Description WE HELP TO CHANGE THE WAY YOU MOVE Das Beste aus Europa, in einer führenden Autovermietung! Denn bei Europcar Mobility Group gilt, immer gemeinsam voran. Unser Ziel ist es, attraktive Alternativen zum Fah…
Skills: Customer Service, Vehicle Handling, German Fluency, English Proficiency, Driving License Class B
Austin, Texas, United States · On-site
Job Description Every vehicle is ready. Every customer is welcome. Every time. At Fox Rent A Car, our Ready Line and Return Agents are a vital part of the front-line team. Your energy and commitment create seamless exper…
Skills: Customer Service, Vehicle Inspection, Troubleshooting, Communication, Time Management
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The role focuses on processing demand letters, managing certified and international mailings, and coordinating documentation for stolen vehicle escalations. It also involves daily mail sorting and maintaining organized records to support audits and legal reviews.
Candidates should have prior experience in administrative, operations, risk, or compliance roles with a strong attention to detail. Experience with certified mail, legal notices, or asset-based operations like rental cars is preferred.
Fox is seeking a steady, detail-oriented Field Support Coordinator to support critical back-office processes that keep our locations running smoothly and protect company assets. This role focuses on demand letter processing, certified and international mailings, support for stolen vehicle documentation, and daily mail coordination for Fox locations nationwide.
If you like organized work, clear procedures, and knowing that your accuracy and follow-through actually matter, this role offers consistency, responsibility, and a chance to be part of the backbone of our operations.
Primary responsibilities:
Demand Letter Processing and Certified Mail:
Generate Demand Letters for all Fox locations using an established template.
Review recent contract activity weekly, including weekend activity, to ensure timely processing.
Access individual rental contracts to determine whether payment attempts can be made.
Document Demand Letter activity, payment attempts, and credit card outcomes accurately within contract notes.
Apply Demand Letter fees in accordance with company procedures.
Prepare and mail certified Demand Letters, including green cards and certified mail receipts.
Accurately complete envelopes with correct customer information and tracking details.
Track certified mail delivery and verify delivery status when needed.
Coordinate overseas Demand Letters via FedEx when required.
Manage secondary Demand Letters for designated Florida locations in accordance with established timelines.
Stolen Vehicle Escalation Support:
Scan and distribute Demand Letter documentation and returned receipts to field locations when contracts remain open.
Prepare complete documentation packages, including required contracts and customer records, to support stolen-vehicle reporting.
Submit completed packages for review and approval before escalation.
Support designated field contacts responsible for reporting vehicles as stolen.
Mail and Administrative Support:
Sort incoming mail daily.
Prepare and ship outgoing mail to corporate locations on a scheduled basis.
Mail tickets and required documentation according to established timelines.
Maintain organized records to support audits, legal review, and operational follow-up.
Qualifications:
Prior experience in administrative, operations support, risk, or compliance-related roles.
Strong attention to detail and documentation accuracy
Ability to handle confidential and sensitive information responsibly
Comfort working within contract systems and internal documentation tools
Strong organizational and time-management skills.
Proven ability to manage repetitive, process-driven work consistently.
Experience with certified mail, legal notices, or collections support.
Experience in rental car, fleet, or other asset-based operations is preferred.
We offer:
Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
Company-paid Life Insurance
Company-paid AD&D Insurance
Flexible spending account
Parental leave
Employee assistance program
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: www.europcar-mobility-group.com
Europcar is the European leader in car and light vehicle rental operating in over 140 countries. Europcar is proud to have 6,500 employees dedicated to delivering great customer experience. Pioneering is Europcar legacy since 1949, making vehicle rental reliable, enjoyable and easy. By offering a range of flexible and long-term solutions, Europcar is the ideal mobility partner to support all the business needs. Europcar is the core brand of Europcar Mobility Group, a leading player in the mobility sector with the purpose to offer attractive alternatives to owning an individual vehicle, in a responsible and sustainable manner.
Offices: 13 ter Boulevard Berthier, Paris, 75017, FR
Europcar is the European leader in car and light vehicle rental operating in over 140 countries. Europcar is proud to have 6,500 employees dedicated to delivering great customer experience. Pioneering is Europcar legacy since 1949, making vehicle rental reliable, enjoyable and easy. By offering a range of flexible and long-term solutions, Europcar is the ideal mobility partner to support all the business needs. Europcar is the core brand of Europcar Mobility Group, a leading player in the mobility sector with the purpose to offer attractive alternatives to owning an individual vehicle, in a responsible and sustainable manner.
Offices: 13 ter Boulevard Berthier, Paris, 75017, FR
