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Jobs at Esperanza Health Centers (Now Hiring) — 12 open

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Patient Service Representative- Brighton Park South

Chicago, Illinois, United States · On-site

$19/hr–$23/hr

Entry level

Description Patient Service Representative (Full-Time) Location: Esperanza Brighton Park South- 4720 S California Ave Hourly Rate: $19 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more tha…

Skills: Customer Service, Patient Registration, Insurance Verification, HIPAA Compliance, Bilingual English/Spanish

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Patient Service Representative- Cultivate Collective

Chicago, Illinois, United States · On-site

$19/hr–$23/hr

Entry level

Description Patient Service Representative (Full-Time) Location: Esperanza Cultivate Collective 4350 S Laporte Ave Hourly Rate: $19 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a…

Skills: Customer Service, Interpersonal Communication, Insurance Verification, Patient Registration, HIPAA Compliance

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Director of Business Development - PACE

Chicago, Illinois, United States · On-site

$127k–$162k/yr

Senior

Description Director of Business Development Location: Brighton Park South (PACE Center) Rate: (Based on skills and qualifications) $126,700- $162,200 Hours/Shift: Full-Time, Monday Through Friday, occasional evening or …

Skills: Business Development, Healthcare Outreach, Referral Pipeline Management, Strategic Planning, CRM Software

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Medical Assistant: Bilingual (Spanish / English)- Marquette

Chicago, Illinois, United States · On-site

$20/hr–$23/hr

Entry level

Description Medical Assistant (Full-Time) Location: 6550 S. Richmond Street Hourly Rate: $20 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven…

Skills: Vital Signs, Phlebotomy, Point Of Care Testing, EKG, Immunizations

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Medical Assistant: Bilingual (Spanish / English)- Little Village

Chicago, Illinois, United States · On-site

$20/hr–$23/hr

Entry level

Description Medical Assistant (Full-Time) Location: 3059 W. 26th Street Hourly Rate: $20 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven com…

Skills: Vital Signs, Phlebotomy, Point Of Care Testing, EKG, Immunizations

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Manager, Behavioral Health

Chicago, Illinois, United States · Hybrid

$78k–$93k/yr

Senior

Description Manager, Behavioral Health (Full-Time) Location: Brighton Park North Compensation: $77,500- $93,000 (Based on experience and qualifications) Why You'll Love Working With Us At Esperanza Health Centers, we’re …

Skills: Clinical Supervision, Behavioral Health Consultation, Treatment Planning, Crisis Intervention, Case Management

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Lead Medical Assistant (Bilingual; English/Spanish)

Chicago, Illinois, United States · On-site

$23/hr–$27/hr

Mid level

Description Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 16 Days …

Skills: Clinical Leadership, Patient Care, Mentorship, Specimen Collection, Vaccine Administration

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School Based Psychotherapist (Bilingual Spanish and English)

Chicago, Illinois, United States · Hybrid

Mid level

Description Psychotherapist Location: 2724 W Cermak Rd, Suite A, Chicago, IL, 60608 Compensation (Based on experience and qualifications): LPC and LSW preferred. Why You'll Love Working With Us At Esperanza Health Center…

Skills: Psychotherapy, Behavioral Health Assessment, Crisis Intervention, Treatment Planning, Trauma-Informed Care

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Patient Service Representative

Chicago, Illinois, United States · On-site

$19/hr–$23/hr

Entry level

Description Patient Service Representative (Full-Time) Location:Esperanza Marquette- 6550 S. Richmond Street Hourly Rate: $19 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a clini…

Skills: Customer Service, Interpersonal Communication, Insurance Verification, HIPAA Compliance, Bilingual English/Spanish

Esperanza Health Centers logoEsperanza Health Centers

Registered Nurse, PACE

Chicago, Illinois, United States · On-site

$70k–$87k/yr

Mid level

Description Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | 401K | Tuition Reimbursement up to $5,000 per year |10 Paid Holidays and 21…

Skills: Nursing Assessment, Care Coordination, Clinical Judgment, Critical Thinking, Electronic Health Records

Esperanza Health Centers logoEsperanza Health Centers

Medical Assistant: Bilingual (Spanish / English)- Brighton Park North

Chicago, Illinois, United States · On-site

$20/hr–$23/hr

Entry level

Description Medical Assistant (Full-Time) Location: Hourly Rate: $20 – $23 /hr Why You'll Love Working With Us At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compass…

Skills: Bilingual English and Spanish, Vital Signs, Phlebotomy, Point Of Care Testing, EKG

Esperanza Health Centers logoEsperanza Health Centers

Community Health Worker, School Based

Chicago, Illinois, United States · On-site

$19/hr–$23/hr

Entry level

Description Esperanza Health Centers offers benefits to all its full-time employees: BCBS Medical PPO Plans| Ameritas Dental |Eye Med Vision |Tuition Reimbursement up to $5,000 per year|10 Paid Holidays and 16 Days of Pa…

Skills: Patient Advocacy, Community Outreach, Case Management, Health Education, Bilingual Communication

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Patient Service Representative- Brighton Park South

Esperanza Health Centers

Chicago, Illinois, United States • On-site

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Entry level

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  • $19/hr–$23/hr
  • Full-time
  • high school, associate degree
  • BCBS Medical PPO Plans, Ameritas Dental Coverage, Eye Med Vision Coverage, Tuition Reimbursement, Paid Holidays, Paid Time Off
  • Posted 1d ago
  • ~40 hrs/week

Responsibilities

Serve as the first point of contact for patients by managing check-in/check-out processes and ensuring a compassionate care flow. Handle patient registration, insurance verification, and financial guidance while maintaining strict HIPAA compliance.

Requirements

Requires a high school diploma and at least one year of administrative or front desk experience, preferably in healthcare. Must be bilingual in English and Spanish with strong interpersonal skills.

Full job description

Description

Patient Service Representative (Full-Time)

Location: Esperanza Brighton Park South- 4720 S California Ave
Hourly Rate: $19 – $23 /hr

Why You'll Love Working With Us

At Esperanza Health Centers, we’re more than a clinic—we’re a vibrant, mission-driven community where compassionate care meets professional growth. Our team operates under the Patient-Centered Medical Home (PCMH) model, and every day, you’ll be part of making healthcare accessible, welcoming, and personalized.

We believe in supporting you—offering benefits that go beyond the basics:

  • BCBS Medical PPO Plans
  • Ameritas Dental & Eye Med Vision Coverage
  • Tuition Reimbursement (up to $5,000/year)
  • 10 Paid Holidays + 16 Days of Paid Time Off

Your Role & Impact

As a Patient Service Representative (PSR), you’ll be the face of Esperanza—a warm, professional first contact who ensures every patient feels seen, heard, and guided. You’ll make an impact by:

Welcoming Patients & Enhancing Care Flow

  • Greet patients, visitors, and families using the AIDET framework—acknowledge, introduce, duration, explanation, and thank you—setting a compassionate tone right from the start
  • Assist with check-in/check-out, ensuring all required forms are accurately completed
  • Provide clear, empathetic information about appointments, services, insurance, and health center policies
  • Protect patient privacy in full compliance with HIPAA guidelines

Collaborative Support & Communication

  • Join daily huddles as a key voice in ensuring smooth clinic operations
  • Act as a communication hub between patients, clinical staff, and care teams
  • Adapt on the fly—help adjust appointments or workflows to ensure efficiency in patient care

Registration, Insurance Verification & Financial Support

  • Register new and returning patients—updating demographics, verifying insurance, and documenting accurately
  • Assess insurance coverage and eligibility; explain sliding fee programs, payment options, and financial responsibilities
  • Support patients in understanding and navigating affordable care options

Esperanza Health Centers is an Equal Opportunity Employer (EOE) according to Title 44, Ill. Administrative Code, and Subpart C Section 750.150.

Requirements

What We’re Looking For

  • Strong interpersonal and customer service skills—you're a warm, welcoming communicator
  • Reliable attention to detail and organizational precision
  • Comfort working in a fast-paced, team-oriented clinical environment
  • HIPAA familiarity and ability to handle confidential patient data with care
  • Bilingual in English/Spanish- required
  • Minimum 1 year of experience in admin/front desk role required, preferably in a healthcare setting.
  • High school diploma or equivalent required; associate degree in healthcare or related field preferred.
  • Experience with AIDET customer service excellence framework, preferred

What You Get in Return

  • A deeply mission-aligned workplace where your work matters—and you’re valued
  • Opportunities to grow your career in a supportive, community-focused healthcare setting
  • A culture built around trust, respect, and collaboration, where you’ll truly feel part of the family

Ready to Join Our Team?

We’d love to hear from you. If you're the kind of person who radiates compassion, thrives in teamwork, and thrives in making a difference—start a conversation with us.

Make an Impact and Apply now to help join Esperanza in serving our community!

Related keywords

Patient-Centered Medical HomePCMHHIPAAAIDETInsurance VerificationSliding Fee ProgramsHealthcare AdministrationPatient ServicesMedical Front DeskClinical Operations

About Esperanza Health Centers

LinkedInVisit site

Our mission is to deliver health and hope for Chicago’s underserved communities.

Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2004
Headquarters
Chicago, Illinois
LinkedIn followers
4,417

Esperanza Health Centers is a Federally Qualified Health Center that operates four primary care clinics on Chicago’s Southwest Side. Through the provision of a full range of bilingual, culturally appropriate primary and specialty care, behavioral health, and wellness services, we’re committed to improving health equity and reducing barriers to care for the residents of the medically underserved, primarily Latino communities we serve. Since 2004, we’ve delivered care to over 25,000 patients each year regardless of immigration status, insurance status, or ability to pay.

Offices: 2001 S California Ave, Chicago, Illinois 60608, US · 3059 W 26th St, Chicago, Illinois 60623, US · 6550 S Richmond St, Chicago, Illinois 60629, US · 4700 S California Ave, Chicago, Illinois 60632, US

Adult MedicinePediatricsWomen's HealthBehavioral HealthPsychiatryMedication Assisted TreatmentFamily MedicinePrEPImmigration PhysicalsBenefits Counseling
View all jobs at Esperanza Health Centers

About Esperanza Health Centers

LinkedInVisit site

Our mission is to deliver health and hope for Chicago’s underserved communities.

Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
2004
Headquarters
Chicago, Illinois
LinkedIn followers
4,417

Esperanza Health Centers is a Federally Qualified Health Center that operates four primary care clinics on Chicago’s Southwest Side. Through the provision of a full range of bilingual, culturally appropriate primary and specialty care, behavioral health, and wellness services, we’re committed to improving health equity and reducing barriers to care for the residents of the medically underserved, primarily Latino communities we serve. Since 2004, we’ve delivered care to over 25,000 patients each year regardless of immigration status, insurance status, or ability to pay.

Offices: 2001 S California Ave, Chicago, Illinois 60608, US · 3059 W 26th St, Chicago, Illinois 60623, US · 6550 S Richmond St, Chicago, Illinois 60629, US · 4700 S California Ave, Chicago, Illinois 60632, US

Adult MedicinePediatricsWomen's HealthBehavioral HealthPsychiatryMedication Assisted TreatmentFamily MedicinePrEPImmigration PhysicalsBenefits Counseling
View all jobs at Esperanza Health Centers

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