Berlin, Germany · Hybrid
$40k–$55k/yr
Intro As ENYRING prepares for its Berlin pilot and Proof of Concept (PoC), we are looking for an experienced Customer Experience & Support Manager to build and operationalize our customer support function. This is a hand…
Skills: Customer Support Operations, HubSpot Service Hub, Odoo, Process Design, Knowledge Base Management
Berlin, Germany · Hybrid
$40k–$55k/yr
Intro As ENYRING prepares for its Berlin pilot and Proof of Concept (PoC), we are looking for an experienced Customer Experience & Support Manager to build and operationalize our customer support function. This is a hand…
Skills: Customer support operations, HubSpot Service Hub, Odoo, Process design, Ticketing systems
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Build and operationalize the customer support function for the Berlin pilot, including designing processes and implementing tools. Develop the knowledge base, FAQ content, and scalable operational workflows to ensure a seamless customer experience.
Requires 2-3 years of experience in building customer support or success operations and proficiency in HubSpot or similar CRM tools. Candidates must be professionally proficient in both German and English and be located in or able to work on-site in Berlin.
As ENYRING prepares for its Berlin pilot and Proof of Concept (PoC), we are looking for an experienced Customer Experience & Support Manager to build and operationalize our customer support function.
This is a hands-on role where you'll design processes, implement tools, and prepare ENYRING for successful customer support during our pilot and beyond.
This position is offered on a fixed-term contract of six months, with the possibility of extension depending on business needs.
You'll own the setup and operational readiness of ENYRING's customer support function, ensuring we're ready to support customers during our Berlin pilot and translating learnings into scalable processes for future growth.ENYRING GmbH, a new technology company founded by Yamaha Motor Corporation Ltd., offers swappable batteries for eBikes on a subscription basis to individuals and companies. Together with European partners, ENYRING is creating a closed loop in which recycled materials are used to manufacture new products. This new initiative promotes a sustainable, recycling-oriented society and reduces time and financial stress for users of electric bicycles.
Even if you don't meet all the criteria listed in the job description, we'd still love to hear from you, you might bring other strengths that are a great fit for our team.
Please note that this is an on-site position based in Berlin, and applicants are expected to already be located in Berlin or able to work on-site regularly. We are not a fully remote company.
A new company launched by Yamaha Motor Co. Ltd, will offer swappable batteries for compact urban electric vehicles.
ENYRING GmbH, a new company launched by Yamaha Motor that will offer swappable batteries for compact urban electric vehicles via subscription-based services. By offering such services and by reusing and recycling batteries together with European circularity leaders, ENYRING will be able to create a closed loop in which recycled materials are used as resources toward creating new products. This new initiative will work towards creating a sustainable, recycling-oriented society that reduces not only the economic and time burden on customers but also the impact on the environment. ENYRING, is based in Berlin, Germany. The start of business operations is scheduled for spring 2026.
Offices: Rosenthaler Str. 43-45, 10178, Berlin, DE
A new company launched by Yamaha Motor Co. Ltd, will offer swappable batteries for compact urban electric vehicles.
ENYRING GmbH, a new company launched by Yamaha Motor that will offer swappable batteries for compact urban electric vehicles via subscription-based services. By offering such services and by reusing and recycling batteries together with European circularity leaders, ENYRING will be able to create a closed loop in which recycled materials are used as resources toward creating new products. This new initiative will work towards creating a sustainable, recycling-oriented society that reduces not only the economic and time burden on customers but also the impact on the environment. ENYRING, is based in Berlin, Germany. The start of business operations is scheduled for spring 2026.
Offices: Rosenthaler Str. 43-45, 10178, Berlin, DE
