Munich, Bavaria, Germany · Hybrid
Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If …
Skills: Customer Support, Customer Success, B2B SaaS, CRM Management, Technical Troubleshooting
Munich, Bavaria, Germany · Hybrid
Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If …
Skills: Full-Lifecycle Recruitment, Sourcing, Stakeholder Management, Applicant Tracking Systems, Greenhouse
Munich, Bavaria, Germany · Hybrid
Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If …
Skills: UI Test Automation, API Testing, Selenium, Cypress, Playwright
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Act as the primary first-line support for energy traders and coordinate platform issues between Product and Engineering teams. Manage operational CRM tasks, maintain the Help Center, and monitor support metrics to optimize workflows.
Requires 2+ years of experience in customer support or operations, preferably in B2B SaaS, fintech, or energy. Must be professionally fluent in both English and German with strong technical aptitude and CRM experience.
Founded in 2016 and headquartered in Munich, enmacc is a high growth scale-up with a diverse team of over 100 professionals. We’re passionate about energy, technology, and building something that makes a real impact. If you are looking for an entrepreneurial environment where your work directly contributes to a more sustainable and digital energy future, we invite you to submit your application below.
As our Customer Support & Operations Coordinator, your mission is twofold: to act as the trusted first-line support for our growing network of energy traders, and to serve as an operational anchor enabling our Revenue teams to scale efficiently.
You will deliver outstanding, timely platform support while coordinating key customer processes across enmacc’s Product, Engineering, and Revenue teams.
Don't match every single requirement? We still want to hear from you!
About enmacc
enmacc is Europe’s largest over-the-counter trading platform for energy and environmental commodities. We are digitizing the world’s energy markets by replacing manual, outdated processes with speed, transparency, and liquidity.
Our platform empowers a massive network of over 2,400 active traders to manage risk and accelerate the global energy transition. By providing a secure and efficient trading environment for 650+ companies, we facilitate more than 14,000 monthly requests for quotes and 8,000 monthly trades. With a traded volume exceeding 60 TWh per month, enmacc enables energy suppliers, industrial companies, and trading houses to access the liquidity they need to thrive in a shifting market.
As an Equal Opportunity Employer, enmacc is a diverse environment where all backgrounds, identities, and cultures are welcomed and celebrated. If you're excited about this role, apply and help us shape the future of energy trading!
We're hiring!
enmacc is Europe's leading digital market venue for OTC energy and environmental commodities trading. We are on a mission to accelerate the energy transition by building efficient and transparent markets. Our platform digitises the end-to-end trading process, providing traders and portfolio managers with the speed, efficiency, and security they need to succeed in a complex market. Our growing network of over 600 member companies and 2,000 active traders includes major utilities, energy suppliers, and industrial companies. By leveraging our deep expertise and expansive network, we empower our clients with unmatched market access and liquidity.
Offices: Ridlerstraße 57, Munich, Bavaria 80339, DE
We're hiring!
enmacc is Europe's leading digital market venue for OTC energy and environmental commodities trading. We are on a mission to accelerate the energy transition by building efficient and transparent markets. Our platform digitises the end-to-end trading process, providing traders and portfolio managers with the speed, efficiency, and security they need to succeed in a complex market. Our growing network of over 600 member companies and 2,000 active traders includes major utilities, energy suppliers, and industrial companies. By leveraging our deep expertise and expansive network, we empower our clients with unmatched market access and liquidity.
Offices: Ridlerstraße 57, Munich, Bavaria 80339, DE
