Houston, Texas, United States · On-site
Job DetailsJob Location: Houston, TX 77046Position Type: Full TimeEducation Level: High SchoolAt Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring the…
Skills: Customer Service, Written Communication, Verbal Communication, Multi-channel Communication, Organizational Skills
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Act as the first point of contact for new members to guide them through onboarding via phone, chat, and email. Resolve member inquiries efficiently while meeting departmental SLAs and maintaining high service quality.
Requires a high school diploma and previous experience in customer service or a related field. Candidates must be proficient in Microsoft Office and G-Suite with strong communication and organizational skills.
Job DetailsJob Location: Houston, TX 77046Position Type: Full TimeEducation Level: High SchoolAt Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent in our call center, you’ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the New Member Care Lead.
Provide exceptional customer service that reflects Energy Ogre’s commitment to excellence.
Communicate the value of our service to potential customers.
Address inquiries and concerns with professionalism, expertise, and efficiency.
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.
Craft clear, professional, and accurate responses to inbound email inquiries.
Handle incoming calls and proactively assist members with their questions and concerns.
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.
Wrap up account details within 60 seconds after each call for efficiency.
Take ownership of pending account issues, ensuring timely resolution.
Clear member email queues by the end of each day.
Complete task-related projects and assignments within designated SLA timelines.
Collaborate with teammates to address account-related issues and ensure timely resolutions.
Follow departmental procedures to maintain service quality and minimize unattended calls.
Provide feedback and suggestions to improve team workflows and enhance the member experience.
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals.
This position requires working onsite five days a week.
Visa sponsorship is not available for this position.
QualificationsQualifications
Customer service experience (or related field) with a strong passion for helping people.
Excellent written and verbal communication skills.
Ability to manage multiple communication channels (phone, chat, email) efficiently.
Strong organizational skills with keen attention to detail.
Problem-solving mindset focused on achieving one-call resolutions.
Proven ability to collaborate in a team environment.
Proficiency in meeting SLAs and managing time effectively.
Eagerness to learn and adapt to evolving processes.
Education & Experience
High School Diploma or equivalent.
Previous experience in customer service, or a related field.
Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.
Our technology, your savings.
Savvy Texans trust Energy Ogre to ensure they never overpay for electricity again. Our team of industry experts and developers revolutionized the electricity marketplace with proprietary technology that analyzes hundreds of electricity plans available, considers all of the market variables, and identifies the one tailor-made to fit your unique usage profile. Year after year, our members enjoy the freedom and convenience of relying on us to manage their electricity, confident they are always getting a fair deal at a fair price. Let signing up for Energy Ogre be the last electricity decision you ever have to make.
Offices: 24 Greenway Plaza, Suite 1100, Houston, Texas 77046, US
Our technology, your savings.
Savvy Texans trust Energy Ogre to ensure they never overpay for electricity again. Our team of industry experts and developers revolutionized the electricity marketplace with proprietary technology that analyzes hundreds of electricity plans available, considers all of the market variables, and identifies the one tailor-made to fit your unique usage profile. Year after year, our members enjoy the freedom and convenience of relying on us to manage their electricity, confident they are always getting a fair deal at a fair price. Let signing up for Energy Ogre be the last electricity decision you ever have to make.
Offices: 24 Greenway Plaza, Suite 1100, Houston, Texas 77046, US
