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Other
bachelor degree
Posted 1d ago
~40 hrs/week
Responsibilities
The Case Manager/Housing Navigator provides individualized case management and housing-focused services to support shelter residents in transitioning to permanent housing. They are responsible for building partnerships with landlords, maintaining client records, and facilitating referrals to community-based supportive services.
Requirements
Candidates must possess a Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field. A minimum of 2 years of experience in homeless services, housing navigation, or case management is preferred, along with a valid driver's license and reliable vehicle.
Full job description
Job DetailsJob Location: Tempe, AZ 85281Position Type: Full-TimeEducation Level: Bachelors DegreeJob Shift: AnyJOB PURPOSE: The Case Manager/Housing Navigator provides individualized case management and housing-focused services to shelter residents to support stabilization and transition into permanent housing
QualificationsESSENTIAL JOB RESPONSIBILITIES
Develop and maintain partnerships with landlords, property owners, housing authorities, healthcare networks, outreach teams, and community service providers to expand housing opportunities for program participants. Research rental markets, maintain housing inventories and landlord databases, and recruit new landlords through outreach, relationship-building, and ongoing communication regarding program benefits. Assess housing providers and available units to ensure safe, appropriate housing placements that align with participant needs and program requirements. Assist clients with housing searches, housing applications, lease coordination, reasonable accommodation requests, move-in preparation, and securing required documentation such as identification, income verification, and voucher paperwork. Educate clients on tenant rights, lease agreements, housing responsibilities, independent living practices, and successful tenancy skills to support long-term housing stability. Serve as liaison between tenants and property owners to address concerns, strengthen communication, and support positive tenancy outcomes. Maintain a caseload of approximately 20–30 clients and provide regular case management services, including weekly client meetings, engagement tracking, and timely case documentation. Conduct intake assessments, eligibility screenings, and comprehensive evaluations of clients’ housing, financial, employment, educational, health, and supportive service needs. Develop individualized housing and service plans with short- and long-term goals designed to promote self-sufficiency, stability, and permanent housing placement. Provide strength-based, trauma-informed, and client-centered case management utilizing motivational interviewing, harm reduction strategies, crisis intervention, de-escalation techniques, and supportive counseling approaches. Assist clients with life skills development, budgeting, problem solving, scheduling, coping strategies, and coordination of care needs to support independent living success. Facilitate referrals and linkages to employment resources, healthcare providers, mental health services, substance abuse treatment, public benefits, and other community-based supportive services; submit HMIS referrals as appropriate. Coordinated entry meetings, case staffing meetings, trainings, and other collaborative activities to advocate for clients and support effective service delivery. Maintain accurate and timely client records, HMIS data entry, reports, demographic information, travel expenses, discharge plans, and all required documentation in compliance with agency, licensing, contractual, federal, and state requirements. Demonstrate professionalism, patience, cultural sensitivity, and compassion while treating all clients with dignity and respect and meeting established deadlines, productivity standards, and confidentiality requirements. Utilize trauma-informed, client-centered, and harm reduction approaches. Other duties as assigned Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor’s degree in Social Work, Human Services, Psychology, Sociology or related field.
EXPERIENCE: Minimum 2 years of related experience and/or training in homeless services, housing navigation, or case management preferred. Experience with Housing First philosophy and strategies, tenant rights and responsibilities, and strength-based case management is a plus. Proficiency in Spanish/English (written and spoken language skills) preferred.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the
employer’s sole discretion. Ability to work flexible schedules including weekends, holidays, and overnight shifts.
LICENSES: Driver’s License with a clear record.
VEHICLE: Must have daily use of a vehicle without prior notice.
OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email [email protected] or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at [email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
Endeavors is a national service organization that serves our communities’ most vulnerable populations.
Founded in 1969 to help unhoused and unsheltered San Antonians, our mission and our footprint have expanded over the decades. We are now the largest provider of veteran services in Texas and a leader in disaster recovery, homelessness prevention, wellness care, and disability-inclusive workforce advocacy.
We are tackling homelessness, preventing veteran and first responder suicide, helping communities recover from hurricanes, and advocating for disability-inclusive workforces.
Working in 47 states and 1 US territory, we use a comprehensive approach that meets every client where they are and engages local community organizations, governments, the private sector, and other partners.
We are committed to providing a helping hand to restore dignity and improve the quality of life for every client, every time, in every community we serve.
Learn more about Endeavors at www.endeavors.org
Offices: 6363 De Zavala Rd, San Antonio, Texas 78249, US · 1390 George Dieter Dr, #140, El Paso, TX 79936, US · 1103 W Stan Schlueter Loop, Building A, Suite 100, Killeen, TX 76549, US · 6363 De Zavala Rd, Suite 300, San Antonio, TX 78249, US · 2125 Valleygate Dr, #101, Fayetteville, North Carolina 28304, US
Endeavors is a national service organization that serves our communities’ most vulnerable populations.
Founded in 1969 to help unhoused and unsheltered San Antonians, our mission and our footprint have expanded over the decades. We are now the largest provider of veteran services in Texas and a leader in disaster recovery, homelessness prevention, wellness care, and disability-inclusive workforce advocacy.
We are tackling homelessness, preventing veteran and first responder suicide, helping communities recover from hurricanes, and advocating for disability-inclusive workforces.
Working in 47 states and 1 US territory, we use a comprehensive approach that meets every client where they are and engages local community organizations, governments, the private sector, and other partners.
We are committed to providing a helping hand to restore dignity and improve the quality of life for every client, every time, in every community we serve.
Learn more about Endeavors at www.endeavors.org
Offices: 6363 De Zavala Rd, San Antonio, Texas 78249, US · 1390 George Dieter Dr, #140, El Paso, TX 79936, US · 1103 W Stan Schlueter Loop, Building A, Suite 100, Killeen, TX 76549, US · 6363 De Zavala Rd, Suite 300, San Antonio, TX 78249, US · 2125 Valleygate Dr, #101, Fayetteville, North Carolina 28304, US