Jobs at EMCOR Services New England Mechanical (Now Hiring) — 23 open

SPECIAL ACCOUNTS MANAGER

South Windsor, Connecticut, United States · On-site

Senior

About Us We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, a…

Skills: Account Management, Team Leadership, Customer Service, Operational Excellence, Performance Metrics

EMCOR Services New England Mechanical

Service Coordination Manager

South Windsor, Connecticut, United States · On-site

Senior

Skills: Leadership, Service Coordination, Workforce Optimization, Technician Scheduling, KPI Monitoring

EMCOR Services New England Mechanical

HVAC Apprentice - Schooling completed

Gorham, Maine, United States · On-site

$18/hr–$27/hr

Entry level

Skills: HVAC Maintenance, Troubleshooting, HVAC Repair, Mechanical Skills, Commercial HVAC Systems

EMCOR Services New England Mechanical

HVAC Service/Installation Technicians

Gorham, Maine, United States · On-site

$30/hr–$45/hr

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Gas System Repair, Refrigeration

EMCOR Services New England Mechanical

New England Mechanical Services, Inc. Job Template - SERVICE COORDINATOR

South Windsor, Connecticut, United States · On-site

Mid level

Skills: Scheduling, Coordination, Microsoft Office, Customer Service, Dispatching

EMCOR Services New England Mechanical

Lead On-site HVAC Technician

Palmer, Massachusetts, United States · On-site

$40/hr–$50/hr

Senior

Skills: HVAC Maintenance, Preventative Maintenance, BMS, Automation, Refrigeration

EMCOR Services New England Mechanical

HVAC OE2 or S2 Mechanic-in house

South Windsor, Connecticut, United States · On-site

Senior

Skills: Commercial HVAC Maintenance, Troubleshooting, HVAC Repair, Boiler Operation, Steam Systems

EMCOR Services New England Mechanical

HVAC Installation Technician

Manchester, New Hampshire, United States · On-site

Mid level

Skills: HVAC Installation, Troubleshooting, HVAC Repair, Commercial HVAC Systems, Boiler Operation

EMCOR Services New England Mechanical

HVAC Service Technician (RT)

Palmer, Massachusetts, United States · On-site

$35/hr–$55/hr

Mid level

Skills: HVAC Troubleshooting, HVAC Repair, Commercial HVAC Systems, Customer Service, Communication Skills

EMCOR Services New England Mechanical

HVAC Service Technician

Trumbull, Connecticut, United States · On-site

Mid level

Skills: HVAC Troubleshooting, HVAC Repair, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Service Technician

Manchester, New Hampshire, United States · On-site

Mid level

Skills: HVAC Installation, HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Repair

EMCOR Services New England Mechanical

Automation/Controls Technician/Installer/BAS licensed

Waterford, Connecticut, United States · On-site

Mid level

Skills: BAS Installation, Low Voltage Wiring, Conduit Bending, System Troubleshooting, Electrical Drawing Interpretation

EMCOR Services New England Mechanical

HVAC D2 or S2 Mechanic-in house

South Windsor, Connecticut, United States · On-site

Senior

Skills: Commercial HVAC Systems, Troubleshooting, HVAC Repair, Boiler Operation, Steam Systems

EMCOR Services New England Mechanical

HVAC Chiller Service Technician

Trumbull, Connecticut, United States · On-site

Senior

Skills: HVAC Maintenance, Chiller Repair, Boiler Maintenance, Troubleshooting, Refrigerant Recovery

EMCOR Services New England Mechanical

BAS/Automation/Controls Salesperson

Town of Colonie, New York, United States · On-site

$100k–$175k/yr

Mid level

Skills: Building Automation Systems, DDC Controls, Technical Sales, Project Estimation, Proposal Development

EMCOR Services New England Mechanical

HVAC Service Technician

Gorham, Maine, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Gas Piping, Refrigeration

EMCOR Services New England Mechanical

HVAC Service Technician

South Windsor, Connecticut, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Service Technician

Waterford, Connecticut, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Sheet Metal Mechanic Apprentice

Waterford, Connecticut, United States · On-site

Entry level

Skills: Sheet Metal Fabrication, Blueprint Reading, Assembly, Installation, Repair

EMCOR Services New England Mechanical

HVAC Service Technician Journeyman

Town of Colonie, New York, United States · On-site

$60k–$120k/yr

Senior

Skills: Commercial HVAC Maintenance, Troubleshooting, HVAC Repair, Communications Technology, Technical Aptitude

SPECIAL ACCOUNTS MANAGER

EMCOR Services New England Mechanical

South Windsor, Connecticut, United States • On-site

Apply

Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
associate degree, bachelor degree
Competitive Salary, Benefits Package
Posted 6d ago
Apply by Jul 22
~40 hrs/week

Responsibilities

Lead and develop the Special Accounts team to ensure exceptional customer service and operational excellence. Oversee account management, work order communication, and the implementation of new customer accounts.

Requirements

Requires at least 5 years of experience in customer service or account management, with a preference for leadership experience in HVAC or facilities services. An associate or bachelor's degree in business or operations management is preferred.

Full job description

About Us

We offer single-source facilities services solutions, including engineering, design, installation, repair, maintenance and operations for commercial real estate, financial, healthcare, technology, educational, and industrial facilities.

Job Summary

New England Mechanical Services, Inc. is seeking a Special Accounts Manager who is responsible for leading and developing the Special Accounts team while ensuring exceptional customer service, operational excellence, and achievement of key performance metrics. This on-site position oversees the management of customer accounts, work order communication processes, dispatch support activities, and customer-facing programs.

#nemsi

Essential Duties & Responsibilities

Lead, coach, and develop the Special Accounts team to ensure a high-performance, customer-focused culture.
Oversee the management of assigned special accounts and ensure contractual obligations and customer expectations are met.
Act as the primary escalation point for complex customer service issues.
Build and maintain strong customer relationships through proactive communication and service recovery efforts.
Monitor customer response times, service levels, and account performance.
Ensure customer inquiries and requests are addressed promptly and professionally.
Manage the roll out and implementation of all new accounts.
Participate in all RFP’s and partner with the sales team to ensure alignment on customer expectations.
Manage the internal quoting process to ensure timely delivery of quotes, close out documents and completion of other internal and external processes.
Develop, track, and report team performance metrics including customer response times, work order update completion rates, open work order aging.
Oversee maintenance of customer information, site records, equipment information, and service notes within ERP+.
Monitor customer website and portal requirements to ensure compliance with customer-specific processes.
Ensure call handling, scheduling, dispatch, IVR, and work order closeout procedures are consistently followed.

Qualifications

Associate or bachelor’s degree in business, Operations Management, Customer Service, or related field preferred.
Minimum 5 years of customer service, service operations, dispatch, account management, or related experience.
Minimum 2 years of leadership or supervisory experience preferred.
Experience in HVAC, mechanical services, facilities services, or related industries preferred.
Strong customer service and relationship management skills.
Demonstrated ability to lead, motivate, and develop employees.
Strong analytical and problem-solving abilities.
Experience creating and managing performance metrics and dashboards.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Advanced proficiency in Microsoft Office, particularly Excel and reporting tools.
Experience with dispatch, service management, ERP, CRM, or work order management systems preferred.

Physical Demands

This position is in-person in an office working environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Able to sit for long periods of time, typing computer work for long periods of time.

Work Environment

Noise level moderately low, climate-controlled environment and stress level moderate to moderately high and business casual attire required.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Related keywords

HVACMechanical ServicesFacilities ServicesERP+IVRRFPCustomer Response TimesWork Order AgingService RecoveryDispatchOperations ManagementAdministrative ServicesCommercial Real EstateEnergy InfrastructurePerformance Dashboards

About EMCOR Services New England Mechanical

LinkedIn Visit site

Industry: Facilities Services
Company size: 201-500 employees
Headquarters: Windsor, CT
LinkedIn followers: 1,906

EMCOR Services New England Mechanical Services (NEMSI) offers a full range of mechanical, electrical, plumbing, sheetmetal, building automation, and facilities services that satisfy a wide range of building construction and management requirements. With more than 50 years of experience and over 425 employees, we have the people, expertise, and advanced capabilities needed to handle projects of virtually any size or complexity. We’ve designed our services for customer-first implementation. Our single-source in-house mechanical and electrical offerings include complete turn-key design-build projects, energy efficiency audits, advanced energy systems—design and installation, conceptual budgeting to final guaranteed cost proposals, sheet metal fabrication and installation, and expert engineering. All services are staffed by experienced professionals with a reputation for attentive and knowledgeable customer service. Our more than 290 continuously trained, licensed, and certified facilities services technicians, supported by New England’s largest service fleet, are available for preventive maintenance, as well as on-site staffing and 24/7/365 emergency response. We use state-of-the-art test, calibration, balancing and other tools to help you increase system reliability and productivity, while reducing repair costs. Over the course of your building’s entire lifecycle, our total package of mechanical and electrical services can meet your most demanding challenges and satisfy your most critical financial, energy, and management needs.

Offices: 55 Gerber Road East, Windsor, CT 06074, US · 3 Shaw's Cove Road, New London, CT 06320, US · 203 Concord Street, Pawtucket, RI 02860, US · 30 Lindeman Drive, Trumbull, CT 06611, US · 17 Third Street, Palmer, MA 01069, US

Electrical ServicesBuilding AutomationMechanical ServicesDesign/BuildFacilities Servicesand Engineering ServicesFacilities Support ServicesSmall and Medium BusinessesService Industry

View all jobs at EMCOR Services New England Mechanical

About EMCOR Services New England Mechanical

LinkedIn Visit site

Industry: Facilities Services
Company size: 201-500 employees
Headquarters: Windsor, CT
LinkedIn followers: 1,906

Electrical ServicesBuilding AutomationMechanical ServicesDesign/BuildFacilities Servicesand Engineering ServicesFacilities Support ServicesSmall and Medium BusinessesService Industry

View all jobs at EMCOR Services New England Mechanical

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·Dashboard

Jobs at EMCOR Services New England Mechanical (Now Hiring) — 23 open

EMCOR Services New England Mechanical

SPECIAL ACCOUNTS MANAGER

South Windsor, Connecticut, United States · On-site

Senior

Skills: Account Management, Team Leadership, Customer Service, Operational Excellence, Performance Metrics

EMCOR Services New England Mechanical

Service Coordination Manager

South Windsor, Connecticut, United States · On-site

Senior

Skills: Leadership, Service Coordination, Workforce Optimization, Technician Scheduling, KPI Monitoring

EMCOR Services New England Mechanical

HVAC Apprentice - Schooling completed

Gorham, Maine, United States · On-site

$18/hr–$27/hr

Entry level

Skills: HVAC Maintenance, Troubleshooting, HVAC Repair, Mechanical Skills, Commercial HVAC Systems

EMCOR Services New England Mechanical

HVAC Service/Installation Technicians

Gorham, Maine, United States · On-site

$30/hr–$45/hr

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Gas System Repair, Refrigeration

EMCOR Services New England Mechanical

New England Mechanical Services, Inc. Job Template - SERVICE COORDINATOR

South Windsor, Connecticut, United States · On-site

Mid level

Skills: Scheduling, Coordination, Microsoft Office, Customer Service, Dispatching

EMCOR Services New England Mechanical

Lead On-site HVAC Technician

Palmer, Massachusetts, United States · On-site

$40/hr–$50/hr

Senior

Skills: HVAC Maintenance, Preventative Maintenance, BMS, Automation, Refrigeration

EMCOR Services New England Mechanical

HVAC OE2 or S2 Mechanic-in house

South Windsor, Connecticut, United States · On-site

Senior

Skills: Commercial HVAC Maintenance, Troubleshooting, HVAC Repair, Boiler Operation, Steam Systems

EMCOR Services New England Mechanical

HVAC Installation Technician

Manchester, New Hampshire, United States · On-site

Mid level

Skills: HVAC Installation, Troubleshooting, HVAC Repair, Commercial HVAC Systems, Boiler Operation

EMCOR Services New England Mechanical

HVAC Service Technician (RT)

Palmer, Massachusetts, United States · On-site

$35/hr–$55/hr

Mid level

Skills: HVAC Troubleshooting, HVAC Repair, Commercial HVAC Systems, Customer Service, Communication Skills

EMCOR Services New England Mechanical

HVAC Service Technician

Trumbull, Connecticut, United States · On-site

Mid level

Skills: HVAC Troubleshooting, HVAC Repair, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Service Technician

Manchester, New Hampshire, United States · On-site

Mid level

Skills: HVAC Installation, HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Repair

EMCOR Services New England Mechanical

Automation/Controls Technician/Installer/BAS licensed

Waterford, Connecticut, United States · On-site

Mid level

Skills: BAS Installation, Low Voltage Wiring, Conduit Bending, System Troubleshooting, Electrical Drawing Interpretation

EMCOR Services New England Mechanical

HVAC D2 or S2 Mechanic-in house

South Windsor, Connecticut, United States · On-site

Senior

Skills: Commercial HVAC Systems, Troubleshooting, HVAC Repair, Boiler Operation, Steam Systems

EMCOR Services New England Mechanical

HVAC Chiller Service Technician

Trumbull, Connecticut, United States · On-site

Senior

Skills: HVAC Maintenance, Chiller Repair, Boiler Maintenance, Troubleshooting, Refrigerant Recovery

EMCOR Services New England Mechanical

BAS/Automation/Controls Salesperson

Town of Colonie, New York, United States · On-site

$100k–$175k/yr

Mid level

Skills: Building Automation Systems, DDC Controls, Technical Sales, Project Estimation, Proposal Development

EMCOR Services New England Mechanical

HVAC Service Technician

Gorham, Maine, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, Gas Piping, Refrigeration

EMCOR Services New England Mechanical

HVAC Service Technician

South Windsor, Connecticut, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Service Technician

Waterford, Connecticut, United States · On-site

Mid level

Skills: HVAC Maintenance, Troubleshooting, Commercial HVAC Systems, EPA 608 Universal, CT S2 License

EMCOR Services New England Mechanical

HVAC Sheet Metal Mechanic Apprentice

Waterford, Connecticut, United States · On-site

Entry level

Skills: Sheet Metal Fabrication, Blueprint Reading, Assembly, Installation, Repair

EMCOR Services New England Mechanical

HVAC Service Technician Journeyman

Town of Colonie, New York, United States · On-site

$60k–$120k/yr

Senior

Skills: Commercial HVAC Maintenance, Troubleshooting, HVAC Repair, Communications Technology, Technical Aptitude

SPECIAL ACCOUNTS MANAGER

EMCOR Services New England Mechanical

South Windsor, Connecticut, United States • On-site

Apply

Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
associate degree, bachelor degree
Competitive Salary, Benefits Package
Posted 6d ago
Apply by Jul 22
~40 hrs/week

Responsibilities

Requirements

Full job description

About Us

Job Summary

#nemsi

Essential Duties & Responsibilities

Lead, coach, and develop the Special Accounts team to ensure a high-performance, customer-focused culture.
Oversee the management of assigned special accounts and ensure contractual obligations and customer expectations are met.
Act as the primary escalation point for complex customer service issues.
Build and maintain strong customer relationships through proactive communication and service recovery efforts.
Monitor customer response times, service levels, and account performance.
Ensure customer inquiries and requests are addressed promptly and professionally.
Manage the roll out and implementation of all new accounts.
Participate in all RFP’s and partner with the sales team to ensure alignment on customer expectations.
Manage the internal quoting process to ensure timely delivery of quotes, close out documents and completion of other internal and external processes.
Develop, track, and report team performance metrics including customer response times, work order update completion rates, open work order aging.
Oversee maintenance of customer information, site records, equipment information, and service notes within ERP+.
Monitor customer website and portal requirements to ensure compliance with customer-specific processes.
Ensure call handling, scheduling, dispatch, IVR, and work order closeout procedures are consistently followed.

Qualifications

Associate or bachelor’s degree in business, Operations Management, Customer Service, or related field preferred.
Minimum 5 years of customer service, service operations, dispatch, account management, or related experience.
Minimum 2 years of leadership or supervisory experience preferred.
Experience in HVAC, mechanical services, facilities services, or related industries preferred.
Strong customer service and relationship management skills.
Demonstrated ability to lead, motivate, and develop employees.
Strong analytical and problem-solving abilities.
Experience creating and managing performance metrics and dashboards.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Advanced proficiency in Microsoft Office, particularly Excel and reporting tools.
Experience with dispatch, service management, ERP, CRM, or work order management systems preferred.

Physical Demands

Work Environment

Noise level moderately low, climate-controlled environment and stress level moderate to moderately high and business casual attire required.

Equal Opportunity Employer

Affirmative Action Policy

Please review our Affirmative Action Policy.

Notice to Prospective Employees

Related keywords

About EMCOR Services New England Mechanical

LinkedIn Visit site

Industry: Facilities Services
Company size: 201-500 employees
Headquarters: Windsor, CT
LinkedIn followers: 1,906

Electrical ServicesBuilding AutomationMechanical ServicesDesign/BuildFacilities Servicesand Engineering ServicesFacilities Support ServicesSmall and Medium BusinessesService Industry

View all jobs at EMCOR Services New England Mechanical

About EMCOR Services New England Mechanical

LinkedIn Visit site

Industry: Facilities Services
Company size: 201-500 employees
Headquarters: Windsor, CT
LinkedIn followers: 1,906

Electrical ServicesBuilding AutomationMechanical ServicesDesign/BuildFacilities Servicesand Engineering ServicesFacilities Support ServicesSmall and Medium BusinessesService Industry

View all jobs at EMCOR Services New England Mechanical

Jobs at EMCOR Services New England Mechanical (Now Hiring) — 23 open

SPECIAL ACCOUNTS MANAGER

Service Coordination Manager

HVAC Apprentice - Schooling completed

HVAC Service/Installation Technicians

New England Mechanical Services, Inc. Job Template - SERVICE COORDINATOR

Lead On-site HVAC Technician

HVAC OE2 or S2 Mechanic-in house

HVAC Installation Technician

HVAC Service Technician (RT)

HVAC Service Technician

HVAC Service Technician

Automation/Controls Technician/Installer/BAS licensed

HVAC D2 or S2 Mechanic-in house

HVAC Chiller Service Technician

BAS/Automation/Controls Salesperson

HVAC Service Technician

HVAC Service Technician

HVAC Service Technician

HVAC Sheet Metal Mechanic Apprentice

HVAC Service Technician Journeyman

SPECIAL ACCOUNTS MANAGER

Tired of cold applications?

Responsibilities

Requirements

Full job description

About Us

Job Summary

Essential Duties & Responsibilities

Qualifications

Physical Demands

Work Environment

Equal Opportunity Employer

Affirmative Action Policy

Notice to Prospective Employees

Related keywords

About EMCOR Services New England Mechanical

About EMCOR Services New England Mechanical

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

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Platform

Clera

Jobs at EMCOR Services New England Mechanical (Now Hiring) — 23 open

SPECIAL ACCOUNTS MANAGER

Service Coordination Manager

HVAC Apprentice - Schooling completed

HVAC Service/Installation Technicians

New England Mechanical Services, Inc. Job Template - SERVICE COORDINATOR

Lead On-site HVAC Technician

HVAC OE2 or S2 Mechanic-in house

HVAC Installation Technician

HVAC Service Technician (RT)

HVAC Service Technician

HVAC Service Technician

Automation/Controls Technician/Installer/BAS licensed

HVAC D2 or S2 Mechanic-in house

HVAC Chiller Service Technician

BAS/Automation/Controls Salesperson

HVAC Service Technician

HVAC Service Technician

HVAC Service Technician

HVAC Sheet Metal Mechanic Apprentice

HVAC Service Technician Journeyman

SPECIAL ACCOUNTS MANAGER

Tired of cold applications?

Responsibilities

Requirements

Full job description

About Us

Job Summary

Essential Duties & Responsibilities

Qualifications

Physical Demands

Work Environment

Equal Opportunity Employer