Ramat Gan, Tel-Aviv District, Israel · On-site
Duve is one of the fastest-growing startups in hospitality tech, transforming how guests experience their stay through our fully personalized Guest Experience Suite. With thousands of customers in over 60 countries, Duve…
Skills: Customer Success, Account Management, Stakeholder Management, B2B SaaS, Renewals
Ramat Gan, Tel-Aviv District, Israel · On-site
Duve is a global guest experience platform trusted by hospitality brands in 60+ countries. We help hotels and vacation rentals create a smoother, more personal stay—from pre-arrival to post-checkout—through one seamless,…
Skills: API Debugging, System Integrations, Cloud Troubleshooting, Grafana, Datadog
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Manage the post-sale customer journey to drive product adoption, value realization, and retention across a portfolio of hospitality clients. Act as a trusted advisor to ensure measurable business outcomes while owning renewals and identifying expansion opportunities.
Requires 3+ years of experience in Customer Success or Account Management within B2B SaaS. Candidates should possess a commercial mindset, strong communication skills, and proficiency with CRM and CS platforms.
Duve is one of the fastest-growing startups in hospitality tech, transforming how guests experience their stay through our fully personalized Guest Experience Suite. With thousands of customers in over 60 countries, Duve empowers hotels, vacation rentals, and hospitality brands to digitize and personalize every step of the guest journey. With fast-growing global demand and an expanding product suite, Duve is scaling rapidly into new markets. As we continue to grow, we’re focused on bringing in top talent to shape the future of hospitality by delivering exceptional guest experiences, operational efficiency, and new revenue opportunities for our customers.
As a Customer Success Manager at Duve, you own the post-sale customer journey and are accountable for driving adoption, value realization, retention, and expansion across your portfolio. You act as a trusted advisor to hospitality customers, ensuring Duve is deeply embedded in their operations and delivers measurable business outcomes.
This role sits at the intersection of product, support, sales, and operations, with strong ownership over customer relationships and commercial impact.
What success looks like:
The world's first truly personalized guest management platform
Duve is an end-to-end guest management system helping hoteliers digitize their hotel processes, increase profitability, improve performance, and offer an elevated guest experience. The platform allows hoteliers to achieve an elevated contactless guest experience, provide upsell services and personalize their communication with guests, without compromising on quality. Duve is intuitive, operating as a modern layer to the core hotel systems. Duve is trusted by hotels worldwide, operates in over 60 countries and integrates with over 70 PMS’s & CM systems and translates to 13 languages
Offices: 6 Hakhilazon Street, 8, Ramat Gan, 5252270, IL · 20 Avenue Kléber St., Paris, . 75116 , FR
The world's first truly personalized guest management platform
Duve is an end-to-end guest management system helping hoteliers digitize their hotel processes, increase profitability, improve performance, and offer an elevated guest experience. The platform allows hoteliers to achieve an elevated contactless guest experience, provide upsell services and personalize their communication with guests, without compromising on quality. Duve is intuitive, operating as a modern layer to the core hotel systems. Duve is trusted by hotels worldwide, operates in over 60 countries and integrates with over 70 PMS’s & CM systems and translates to 13 languages
Offices: 6 Hakhilazon Street, 8, Ramat Gan, 5252270, IL · 20 Avenue Kléber St., Paris, . 75116 , FR
