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Research Editor, Risk & Compliance Data, Arabic/French
Barcelona, Catalonia, Spain · Hybrid
$25k–$30k/yr
Mid level
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$70k–$85k/yr
Full-time
associate degree, professional certificate
Comprehensive Healthcare Plans, Paid Time Off, Retirement Plans, Medical Insurance, Dental Insurance, Vision Insurance
Posted 12d ago
~35 hrs/week
Responsibilities
The System Support Specialist will maintain and repair electronic and electromechanical systems across production facilities to ensure operational productivity. They will also provide technical support, training, and documentation while coordinating with vendors and staff to resolve complex technical issues.
Requirements
Candidates should have 1 to 3 years of experience in technology systems support, preferably within a production or printing environment. A technical degree or equivalent experience in electrical or mechatronics fields is preferred, along with proficiency in troubleshooting network and hardware systems.
Full job description
Job Description:
About the Team:
As part of the Dow Jones Print Business Operations Group, your mission will be to ensure exceptional service for our customers and create great experiences for our employees.
About the Role
You will operate with minimal supervision, supporting the maintenance and operation of electronic and electromechanical systems that are crucial for producing our publications across multiple corporate locations. This position requires 35 hours per week, with workdays varying based on operational needs. Overtime may be required occasionally. You will also need to perform operational tasks as needed for coverage situations, ensuring a proactive approach to maintaining productivity and quality. Additional duties may be assigned as business needs change. You will be based in LaGrange, GA and report to the Technology Services Manager.
You Will:
Breakdown Repair Response: Provide immediate responses to equipment breakdowns, coordinating effectively with machinists to resolve issues promptly without compromising safety or equipment integrity.
Technical Expertise: Troubleshoot and repair electronic and electromechanical components across the pressroom, mailroom, and building equipment, including network systems, PLCs, telephony, and automated remote controls.
Technology Integration: Support the integration of new technologies into operational processes and serve as a liaison for vendors during the installation, rearrangement, or removal of equipment.
Technical Guidance: Offer technical assistance, training, and support to staff and customers, ensuring adherence to corporate technology and publication quality standards.
Documentation and Training: Assist with Development and maintaining essential documentation for support staff, including troubleshooting guides and installation instructions, and create training programs to enhance staff capabilities.
Maintenance and Upgrades: Plan and execute system software, application, and hardware upgrades, as well as routine maintenance of WAN and LAN systems, ensuring reliable operation.
Troubleshooting and Support: Respond to complex technical issues escalated by support personnel and oversee trouble resolution activities, coordinating with technical staff, vendors, and carriers.
Communication: Maintain effective communication with management and other departments, utilizing logs, reports, and emails to ensure timely results for plant maintenance programs. Notify management and clients of network/system troubles through a tiered notification and escalation process.
Safety Compliance: Adhere to all safety and environmental policies, including lockout/tagout procedures, and assist with safety compliance inspections and training.
You Have:
1 to 3 years of experience supporting technology systems relevant to this role.
Previous experience in a production environment is a plus, preferably in cold web offset newspaper printing production environment.
Distribution/mail packaging experience a plus, working on conveyor lines, with stacking and strapping equipment
Strong technical knowledge of applicable technology models, including hands-on expertise in middleware integration, networking technologies, and application performance tuning.
Proficiency in troubleshooting network and data communications systems, with experience using diagnostic hardware and software tools.
Familiarity with desktop operating systems, applications, and peripherals, and a solid understanding of database theories and data communications systems.
Ability to manage time effectively, prioritize tasks, and communicate clearly, both verbally and in writing.
A technical degree, college curriculum in electrical or mechatronics field of study, or equivalent military training or work experience in a related field is preferred.
Ability to stand for long periods, lift up to 50 lbs, kneel, bend, stoop, and operate heavy equipment safely.
Skills in the use of electronic and instrumentation shop instruments (volt ohm multimeter, oscilloscope, clamp on amp meter, soldering iron, regulated power supply etc.) to set equipment to manufacturers specifications, and make appropriate repairs.
Skills in the use of other small shop equipment (drill press, grinder, etc.) to repair damaged or manufacture retrofit parts for equipment.
Skills in routine maintenance and repair of PLC systems.
Utilization of maintenance records (department preventative maintenance logs, equipment logs, etc.) to keep information useful and timely. Updating and maintaining spare parts inventory as parts are used to ensure accuracy.
Our Benefits
Comprehensive Healthcare Plans
Paid Time Off
Retirement Plans
Comprehensive Medical, Dental and Vision Insurance Plans
Education Benefits
Paid Maternity and Paternity Leave
Family Care Benefits
Commuter Transit Program
Subscription Discounts
Employee Referral Program
#LI-Onsite
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law. EEO/Disabled/Vets
Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
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Business Area:
Dow Jones - Print Operations
Job Category:
IT, Telecom & Internet
Union Status:
Non-Union roleBase Pay Range: $70,000 - $85,000
We’re committed to offering competitive and flexible compensation to attract top talent. This pay range reflects our good faith estimate for the role and may vary based on a candidate’s experience, skills, location, and other relevant factors.
For bonus-eligible roles, targets are determined based on multiple considerations, including market benchmarks and individual contributions.
For benefits-eligible roles, we offer a comprehensive and competitive benefits package covering health, retirement, wellbeing, and more, along with optional benefits to meet the diverse needs of our employees.
Related keywords
System SupportElectromechanicalPLCNetworkingWANLANMiddlewareTroubleshootingMaintenanceHardwareSoftwareDatabaseInstrumentationLockout/TagoutProductionPrinting
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.
Offices: 1211 6th Ave, New York, NY 10036, US · Carrer del Bruc, 97, Barcelona, Catalonia 08009, ES
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Investor’s Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics.
Offices: 1211 6th Ave, New York, NY 10036, US · Carrer del Bruc, 97, Barcelona, Catalonia 08009, ES