Job Summary This position is responsible for the complete handling of customer orders and answers technical questions. Primary Duties Fulfill promises made to customers 100% of the time or notify them of changes Pro-acti…
Skills: Customer Service, Order Management, Technical Support, Microsoft Office, Google Docs
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
Skills: SolidWorks, 3D Modeling, GD&T, FEA, Tolerance Stack-up Analysis
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
2nd Shift Distribution Specialist III Turret - 4PM - 2:30AM (MON-THUR)
Portland, Tennessee, United States · On-site
Entry level$450M raised
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Hatfield Township, Pennsylvania, United States · Hybrid
$84k–$124k/yr
Mid level$450M raised
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
Skills: Campaign Management, Digital Marketing, Project Management, Multi-channel Marketing, Ecommerce
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
Susquehanna Township, Pennsylvania, United States · On-site
$69k–$101k/yr
Mid level$450M raised
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Skills: Lean Manufacturing, Continuous Improvement, Kaizen, Value Stream Mapping, Root Cause Analysis
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
Skills: Inside Sales, Customer Service, Technical Support, Troubleshooting, Verbal Communication
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Skills: Forklift Operation, Inventory Management, Order Fulfillment, Lean Methodology, Communication Skills
Susquehanna Township, Pennsylvania, United States · On-site
Mid level$450M raised
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
SuperATV wasn’t born in a boardroom. It started with one mission: build parts that riders can trust. The same hands-on, do-it-yourself mindset still drives everything we do. Our fast paced and casual work environment is …
Susquehanna Township, Pennsylvania, United States · On-site
Mid level$450M raised
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Skills: Electrical Installation, Electrical Troubleshooting, PLC, Motor Drives, Industrial Automation
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, releasing tens of thousands of aftermarket replacement products engi…
Job Summary The Shipping Clerk coordinates shipments, manages documentation, and ensures timely deliveries through effective communication with carriers and internal teams. Primary Duties Receive and process customer ord…
Skills: Order Processing, Inventory Management, Packaging, Labeling, Warehouse Management Software
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Full-time
high school
Posted 15d ago
~40 hrs/week
Responsibilities
This role is responsible for handling customer orders, answering technical questions, and tracking shipments to ensure on-time delivery. The representative coordinates with production groups to manage backorders and maintains accurate work instructions.
Requirements
Candidates should have a high school diploma and experience in customer service, preferably within an automotive or manufacturing environment. Proficiency in Microsoft Office and the ability to lift up to 20 pounds are required.
Full job description
Job Summary
This position is responsible for the complete handling of customer orders and answers technical questions.
Primary Duties
Fulfill promises made to customers 100% of the time or notify them of changes
Pro-actively track customer orders to ensure on-time shipping
Handle arrangements for shipment of product
Answer phones providing feedback to customers as requested
Tech line phone support including quality control follow up
Work with material and production groups as needed to alert customers of potential backorders
Ability to learn products, multiple systems and customer portals
Maintain accurate work Instructions as customer requirements or processes change
Other duties as assigned
Qualifications
Have general automotive parts experience
Ability to handle complaints regarding unpleasant situations or conflicts
Customer Service experience in an automotive or manufacturing environment desired
Proficiency in Microsoft Office and familiarity with Google Docs
ERP/MRP experience in a manufacturing environment desired
Physical Requirement: Must be able to properly lift, pack, stack and wrap up 20 pounds on a regular basis
Working Conditions: While performing the duties of this job, the employee is regularly required to stand, walk and use hands to touch, grasp, handle and feel items. Noise level is usually moderate.
Education / Experience
High School Diploma or Equivalent
Customer Service experience desired
Experience working in a manufacturing environment desired
Trusted aftermarket leader delivering replacement & upgrade parts to keep cars, trucks & specialty vehicles moving.
Industry
Motor Vehicle Parts Manufacturing
Company size
1,001-5,000 employees
Founded
1918
Headquarters
Colmar, Pennsylvania
LinkedIn followers
68,562
Total funding
$450M
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, with over 144K+ of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Offices: 3400 E Walnut St, Colmar, Pennsylvania 18915, US · 25 Dorman Dr, Warsaw, Kentucky 41095, US · 3150 Barry Dr, Portland, Tennessee 37148, US · 20151 Highway UU, Louisiana, Missouri 63353, US · 735 Li Yang Road, Building 3, Room 3106 and 3209, Peninsula Bay, Hong Kong District, Shanghai 200080, CN
Direct-replacement automotive and heavy duty partsRe-engineered parts designed to eliminate original failure modesSupply ChainDistributionManufacturingInnovationEngineeringProduct Innovationand Product DesignInformation Technology
Trusted aftermarket leader delivering replacement & upgrade parts to keep cars, trucks & specialty vehicles moving.
Industry
Motor Vehicle Parts Manufacturing
Company size
1,001-5,000 employees
Founded
1918
Headquarters
Colmar, Pennsylvania
LinkedIn followers
68,562
Total funding
$450M
Dorman was founded on the belief that people should have greater freedom to fix motor vehicles. For over 100 years, we have been driving new solutions, with over 144K+ of aftermarket replacement products engineered to save time and money, and increase convenience and reliability. Founded and headquartered in the United States, we are a pioneering global organization offering an always-evolving catalog of automotive, heavy-duty and specialty vehicle products. Today, we have more than 3,800 employees across 29 different locations, with a family of brands that also includes SuperATV and Dayton Parts. Publicly traded under the stock ticker DORM, reaching a revenue of $2.13 billion in 2025.
Everyone who works at Dorman is called a Contributor. We need everyone, regardless of role and experience, to contribute to our success. That means everyone has a unique ability to make an impact on the business. We encourage all our Contributors to bring their authentic selves to work. The freedom to pursue new ideas, offer different perspectives, and grow in your career is fundamental to working at Dorman.
Offices: 3400 E Walnut St, Colmar, Pennsylvania 18915, US · 25 Dorman Dr, Warsaw, Kentucky 41095, US · 3150 Barry Dr, Portland, Tennessee 37148, US · 20151 Highway UU, Louisiana, Missouri 63353, US · 735 Li Yang Road, Building 3, Room 3106 and 3209, Peninsula Bay, Hong Kong District, Shanghai 200080, CN
Direct-replacement automotive and heavy duty partsRe-engineered parts designed to eliminate original failure modesSupply ChainDistributionManufacturingInnovationEngineeringProduct Innovationand Product DesignInformation Technology