Queensland, Australia · On-site
Job Reference: 21178 Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology) Why You Will Be Excited About This Role At QML Pathology, a Healius business, we all have one thing in common, we are passionate about …
Skills: Customer Service, Communication Skills, Listening Skills, Stakeholder Management, Complaint Resolution
Newcastle-Maitland, New South Wales, Australia · On-site
Job Reference: 21308 Brand: Laverty Pathology Location: Broadmeadow Job Type: Permanent Part Time (29 hours p/w) Schedule: Monday to Wednesday: 9:00am – 1:00pm Thursday & Friday: 8:30am – 3:30pm Every second Saturday req…
Skills: Blood Collection, Specimen Handling, Patient Care, Communication Skills, Empathy
Caboolture, Queensland, Australia · On-site
Job reference: #21383 Brand: Lumus Imaging Location: Caboolture Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imagi…
Skills: Sonography, Patient Care, Interpersonal Communication, Workload Prioritization, Independent Working
South Australia, Australia · On-site
Job reference: #21332 Brand: Lumus Imaging Location: Adelaide SA Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imag…
Skills: Medical Imaging, Patient Care, Communication, Interpersonal Skills, Professional Integrity
New South Wales, Australia · On-site
Job reference: #21428 Brand: Lumus Imaging Location: Port Macquarie Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus I…
Skills: Medical Reception, Call Centre Operations, Patient Scheduling, Communication Skills, Attention To Detail
Newcastle-Maitland, New South Wales, Australia · On-site
Job Reference: 21209 Brand: Laverty Pathology Location: Mayfield Role type: Permanent Part time (22 hours p/w) Schedule: Tuesday to Friday, 08:30am- 13:30pm and every 2nd Saturday. At Healius, we’re united by a shared pu…
Skills: Phlebotomy, Patient Care, Specimen Handling, Communication Skills, Time Management
Newcastle-Maitland, New South Wales, Australia · On-site
Job Reference: 21219 Brand: Laverty Pathology Location: Adamstown and Kotara Job Type: Permanent Part Time (35 hours p/w) Schedule: Week 1: Tuesday to Thursday 0800 - 1600, Friday 0830 - 1700, Saturday. Week 2: Monday 08…
Skills: Phlebotomy, Patient Care, Sample Handling, Communication Skills, Time Management
Queensland, Australia · On-site
Job reference: #21017 Brand: QML Pathology Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology) Work type: Part Time (Permanent) 32.75 hours per week Schedule: Various shifts between Monday to Sunday and Pub…
Skills: Driving, Time Management, Interpersonal Skills, Written Communication, Specimen Handling
Victoria, Australia · Hybrid
Job reference: #18845 Brand: Lumus Imaging Location: Werribee Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging…
Skills: Clinical Leadership, CT, Ultrasound, X-ray, Fluoroscopy
Western Australia, Australia · On-site
Job reference: #21385 Brand: Lumus Imaging Location: Cannington Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imagi…
Skills: Radiography, Customer Service, Interpersonal Skills, Technical Imaging Knowledge, Collaborative Teamwork
Queensland, Australia · On-site
Job reference: #21240 Brand: Lumus Imaging Location: Brisbane Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging…
Skills: Radiography, Customer Service, Technical Imaging Knowledge, Interpersonal Communication, Collaborative Teamwork
Queensland, Australia · On-site
Job reference: #21253 Brand: QML Pathology Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology) Work type: Part time, 17.5 hours per week Schedule: Various shifts between Monday to Sunday and Public Holidays…
Skills: Driving, Time Management, Interpersonal Skills, Written Communication, Specimen Handling
New South Wales, Australia · On-site
Job Reference: 21291 Brand: Laverty Pathology Location: Hurstville, Strathfield and Kareena Job Type: Casual At Healius, we’re united by a shared purpose: making a difference to the future of Australia’s health. Now is a…
Skills: Pathology Collection, Phlebotomy, Patient Care, Clinical Communication, Time Management
Brisbane, Queensland, Australia · On-site
Job reference: #18600 Brand: Lumus Imaging Location: Bribie Island Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Im…
Skills: Technical Imaging Knowledge, Customer Service, Interpersonal Skills, Collaborative Teamwork, Professional Integrity
Queensland, Australia · On-site
Job reference: #21243 Brand: QML Pathology Location: 137a Flockton Street, Everton Park QLD 4053 (North West Private Hospital) Work type: Full Time (Permanent) hours per week Schedule: Required to work shifts between M…
Skills: Diagnostic Testing, Specimen Dissection, Stock Control, Quality Assurance, NATA/ISO Accreditation
City of Merri-bek, Victoria, Australia · Hybrid
Job reference: #19443 Brand: Lumus Imaging Location: Glenroy Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imaging,…
Skills: CT, X-ray, MRI, Ultrasound, Dexa/BMD
New South Wales, Australia · On-site
Job reference: #20346 Brand: Lumus Imaging Location: Caringbah Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imagin…
Skills: CT Imaging, Patient Centred Care, Clinical Excellence, GE CT Operation, Radiography
Melbourne, Victoria, Australia · On-site
Job reference: #21330 Brand: Lumus Imaging Location: Melbourne Work type: Full Time (Permanent) About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumus Imagin…
Skills: General X-ray, Fluoroscopy, Theatre Imaging, Patient Care, Communication Skills
Newcastle, New South Wales, Australia · On-site
Job reference: #11122 Brand: Lumus Imaging Location: Stanthorpe Work type: Full Time (Permanent) Lumus Imaging has an opportunity for a Radiographer to join our Granite Belt Diagnostic Imaging Clinic in Stanthorpe. This …
Skills: CT Scanning, X-ray, BMD Services, IV Cannulation, Contrast Administration
Victoria, Australia · On-site
Job reference: #20215 Brand: Lumus Imaging Location: Windsor VIC Work type: Part Time (Permanent) 15.20 About us At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life. Lumu…
Skills: General X-ray, Fluoroscopy, Theatre Imaging, Patient Care, Customer Service
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Handle a high volume of inbound and outbound calls to provide pathology results and support to patients and healthcare professionals. Resolve complaints and ensure compliance with policies while identifying opportunities for process improvement.
Requires an empathetic customer service professional with experience in a fast-paced environment and the ability to handle sensitive information. Must possess strong verbal and written communication skills and basic IT proficiency.
Job Reference: 21178
Location: 11 Riverview Place, Murarrie QLD 4172 (QML Pathology)
Why You Will Be Excited About This Role
At QML Pathology, a Healius business, we all have one thing in common, we are passionate about making a difference to the health of Australians.
And right now, it’s an exciting time to join us as we build a digital future for healthcare, whilst keeping our focus on providing excellent customer experiences and ultimately providing positive patient outcomes.
You will be a part of something pretty special as you join our passionate network of 250 contact centre staff operating across Australia and our mission to be the best pathology provider in Australia.
About Us
Healius has an expansive network of over 100 medical laboratories and 2000 patient collection centres operating across metropolitan, regional and remote Australia. We provide 1 in every 3 pathology services in Australia, extending from exclusively servicing some of Australia’s largest and most complex private and public hospitals, to small Indigenous Australian communities. This means that you will be working in a business large enough to offer you job stability & security, interstate mobility and the opportunity to fulfil your career ambitions.
About The Role
Ready to make an impact? Our Customer Experience Specialists are committed to providing the support our customers need while delivering outstanding service. In this fast-paced role, you'll be part of a vibrant & empathetic team that ensures quality patient care, making every interaction count.
Reporting to the Customer Experience People Leader, you will be taking mostly inbound, with some outbound phone calls regarding confidential patient pathology results.
You will be using your excellent communication and listening skills to liaise with a range of both internal and external stakeholders including Patients, Doctors, Vets, Health Care Professionals, Commercial Clients, and Internal Customers.
There are a range of varying shifts across 24 hours and 7 days a week, with overtime loading available and 2 weeks of on the job training provided to ensure you are set up for success!
Best of all? You will be coming in to work every day with purpose as you make a real difference to the health of communities across Australia.
Responsibilities:
Taking a high volume of up to 150 inbound (and some outbound) calls per day- creating an exceptional experience to both internal & external stakeholders
Prioritising important and urgent interactions to ensure optimal health and business outcomes, such as clinically significant results
Ensuring high levels of satisfaction, experience and customer advocacy
Being the first point of contact to resolve complaints
Maintaining consistent compliance with all policies and procedures ensuring efficiency, productivity and accuracy
Actively identifying and proposing innovation and change opportunities and participate in a culture of continual improvement
About You
You will be an empathetic customer service professional with a drive to work for a meaningful industry, as you make a difference to the health of patients across NSW.
You will have a mature approach and be able to communicate with a range of stakeholders, with the ability to handle sensitive & confidential information.
Key attributes include:
Exceptional communication skills both verbally and in writing as you work closely with team members and other departments
Experience in a customer service environment, this may have been in any industry
Great team player attitude
The desire to work in a fast-paced working environment
The ability to follow protocols and procedures and a high level of attention to detail
Basic IT skills with the ability to pick up new systems
We believe everyone leads, no matter what role they are in. Our ways of leading are the behaviours that we expect our people to embody and are: Customer Focused, Accountable, Collaborative, Credible & Resourceful.
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Benefits and Wellbeing
As part of working for Healius, you will have access to a range of exciting benefits including:
Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
Fitness Passport – Access top fitness centres across Australia at a subsidised rate
Corporate health insurance discounts, banking benefits and novated leasing consultations
An e-learning platform with access to a library of courses and learning paths
An Employee Assistance Program (EAP) dedicated to employee health and wellbeing provided by professional coaches
Our Commitment To Diversity & Inclusion
Healius is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.
How To Apply
To apply, please click the ‘Apply Now’ button to complete and submit the application form via our careers site.
To view more opportunities, visit our careers site at careers.healius.com.au and follow us on LinkedIn.
Healius is committed to responding to every applicant, regardless of outcome. Timeframes may vary depending on the role and volume of applications.
Dorevitch Pathology was founded by Dr Abe Dorevitch in August 1970. We’re really proud of our origins, and of all the people that make Dorevitch Pathology what it is today. Around 70% of all medical decisions rely on pathology. It’s a crucial service that helps doctors and specialists correctly diagnose their patients. At Dorevitch Pathology, we’re committed to supporting practitioners by delivering timely, accurate, and high quality diagnostic results. We know that patients all across Victoria rely on us to collect, analyse, and report results – and it’s a responsibility we take very seriously. While our core laboratory is located in Heidelberg, we have more than 28 laboratories across Victoria – many based in hospitals – to ensure we can get results back to doctors as soon as possible. We also have more than 450 collection centres for patients to visit at their convenience. In addition to this, we provide a number of Workplace Health & Safety testing for commercial clients.
Offices: 18 Banksia St, Heidelberg, Victoria 3084, AU
Dorevitch Pathology was founded by Dr Abe Dorevitch in August 1970. We’re really proud of our origins, and of all the people that make Dorevitch Pathology what it is today. Around 70% of all medical decisions rely on pathology. It’s a crucial service that helps doctors and specialists correctly diagnose their patients. At Dorevitch Pathology, we’re committed to supporting practitioners by delivering timely, accurate, and high quality diagnostic results. We know that patients all across Victoria rely on us to collect, analyse, and report results – and it’s a responsibility we take very seriously. While our core laboratory is located in Heidelberg, we have more than 28 laboratories across Victoria – many based in hospitals – to ensure we can get results back to doctors as soon as possible. We also have more than 450 collection centres for patients to visit at their convenience. In addition to this, we provide a number of Workplace Health & Safety testing for commercial clients.
Offices: 18 Banksia St, Heidelberg, Victoria 3084, AU