Hyderabad, Telangana, India · On-site
About the Team Our Customer Experience Quality Assurance team is passionate about maintaining high standards across all Customer Experience lines of business and ensuring every support interaction is evaluated with accur…
Skills: Quality Assurance, Audit Accuracy, Root Cause Analysis, Calibration, Process Improvement
United States · Remote OK
$122k–$180k/yr
About the Team The Sales Enablement team at SevenRooms sits at the intersection of Go-To-Market strategy and frontline execution. We exist to make our Sales, Customer Success, and Marketing teams more effective — faster …
Skills: Sales Enablement, People Management, Program Design, Project Management, SaaS Sales
Toledo, Ohio, United States · On-site
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their…
Skills: Warehouse Operations, Inventory Management, Team Leadership, Food Preparation, Customer Service
Hyderabad, Telangana, India · On-site
About the Team DoorDash is one of the world's most trusted on-demand logistics platforms. The Global Safety and Security team exists to keep it that way, protecting our people, property, operations, brand, and reputation…
Skills: Corporate Safety and Security, Physical Security Infrastructure, Emergency Preparedness, Threat Assessment, Workplace Violence Prevention
Montreal, Quebec, Canada · On-site
À PROPOS DE L’ÉQUIPE La mission de DoorDash est de soutenir et de faire croître les économies locales. Grâce à une technologie de livraison du dernier kilomètre intelligente, DoorDash connecte les consommateurs aux comme…
Skills: Bilingual Copywriting, Performance Marketing, Brand Storytelling, Transcreation, A/B Testing
Oakland, California, United States · On-site
$139k–$205k/yr
About the Team DoorDash Labs, established in 2018, serves as the innovation hub for DoorDash, focusing on developing automation and robotics solutions to enhance last-mile logistics. The team's mission is to create techn…
Skills: Reliability Validation, Hardware Testing, Python, CAD, FMEA
Minneapolis, Minnesota, United States · On-site
$82k–$120k/yr
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their…
Skills: Multi-unit Management, Operations Management, Team Leadership, Data Analysis, Excel
North York, Ontario, Canada · On-site
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
Skills: Picking and Packing, Inventory Management, Spoilage Management, Warehouse Organization, Customer Service
Vancouver, British Columbia, Canada · Hybrid
$96k–$120k/yr
About the Team The Sales Compliance team is responsible for designing and ensuring effective Sales Compliance and Controls across DoorDash’s sales organization. The Sales Compliance team is part of the larger Sales Strat…
Skills: SOX Compliance, External Audit, Internal Audit, Revenue Recognition, Order-to-Cash
Toronto, Ontario, Canada · On-site
$185k–$232k/yr
About the Team The Notification Platform team sits within Growth Engineering, powering DoorDash-wide notifications that connect consumers, dashers, merchants, and DoorDash across our Global markets. The platform delivers…
Skills: Engineering Management, Backend Systems, Distributed Systems, Platform Governance, Personalization
United States · Remote OK
$26/hr–$39/hr
We're looking for a Franchise Account Executive to sell National restaurant franchisees from our National partnerships in the Canada to join our powerful DoorDash delivery platform. The DoorDash Enterprise team is respon…
Skills: Business Development, Enterprise Sales, C-Level Communication, Pipeline Management, Closing Skills
Bay Point, California, United States · On-site
$28/hr–$41/hr
About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologi…
Skills: UAS Ground Support, Flight Validation, Battery Management, On-site Logistics, Data Collection
Phoenix, Arizona, United States · On-site
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their…
Skills: Warehouse Operations, Inventory Management, Team Leadership, Food Preparation, Google Docs
Salt Lake City, Utah, United States · On-site
About the Team DoorDash Labs is an independent team within DoorDash. We're hiring an Associate Operations Manager to help lead a team working on robotics solutions solving real business problems. If you have a passion fo…
Skills: Operational Leadership, KPI Tracking, Autonomous Vehicles, Robotics, Cross-functional Collaboration
Quinte West, Ontario, Canada · On-site
$126k–$185k/yr
About the Team Our Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow our merchants through leading product solutions.…
Skills: Sales Strategy, Sales Operations, Operational Rigor, AI Tooling, CRM Management
Atlanta, Georgia, United States · On-site
$137k–$202k/yr
About the Team The DoorDash Enterprise team is responsible for the strategic vision, acquisition, and development of the largest restaurant groups in North America. Given the scale of our key partners, this role is a cri…
Skills: People Leadership, Executive Relationship Management, Strategic Planning, Cross-functional Collaboration, Problem Solving
San Francisco, California, United States · On-site
$194k–$285k/yr
About the Team DoorDash is looking for an Engineering Manager to lead our Discovery Experience team, which owns the Homepage - DoorDash’s front door. It’s the first screen millions of consumers see every day, and since e…
Skills: Engineering Management, Full Stack Engineering, Product Strategy, Backend Architecture, API Design
Mesa, Arizona, United States · On-site
About the Team DoorDash Labs is an independent team within DoorDash. We're hiring a Senior Operations Associate to lead a team of operators to execute against autonomy goals. If you have a passion for applying robotics s…
Skills: Operations Management, Autonomous Technology, Stakeholder Communication, Cross-functional Leadership, Analytical Thinking
North Olmsted, Ohio, United States · On-site
$65k–$95k/yr
About the Team DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. About the Role In thi…
Skills: Team Leadership, Operations Management, Budget Management, Data Analysis, Process Improvement
Aurora County, South Dakota, United States · On-site
About the Team DashMart Kitchens (DMK) is a dedicated culinary team operating within a shared DashMart facility. While we work inside a DashMart building, we are a specialized team focused on preparing high-quality meals…
Skills: Meal Preparation, Food Safety, Inventory Management, FIFO, Sanitation Standards
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as a subject matter expert to support complex audit scenarios, resolve scoring questions, and guide teammates through QA workflows. Partner with leadership and operations to identify process gaps and improve overall customer experience outcomes.
Requires strong performance metrics, tool proficiency, and a deep understanding of QA standards within a customer experience environment. Candidates must demonstrate a proactive, analytical mindset with a commitment to professionalism and continuous improvement.
Our Customer Experience Quality Assurance team is passionate about maintaining high standards across all Customer Experience lines of business and ensuring every support interaction is evaluated with accuracy, fairness, empathy, and consistency. We’re driven by a shared mission to uphold quality, identify improvement opportunities, and support teammates through actionable insights that strengthen both performance and the customer experience.
As we continue to scale, QA SMEs play a key role in maintaining the quality bar, supporting QA auditors and Operations teams, and helping ensure that our evaluation standards, processes, and workflows are consistently understood and applied with the customer at the center of every decision.
We’re looking for teammates ready to take the next step as a Quality Assurance Subject Matter Expert (QA SME). In this role, you’ll act as a peer leader and quality resource by supporting complex audit scenarios, helping resolve scoring questions, guiding teammates through QA workflows, and escalating quality-related issues appropriately.
You will champion best practices that improve audit accuracy, feedback quality, and customer outcomes. You will support calibration alignment, identify knowledge or process gaps, and help preserve operational integrity across supported Customer Experience lines of business. Your work will directly contribute to stronger evaluations, more consistent coaching, improved teammate performance, and support interactions that deliver better, more empathetic resolutions for customers.
You will report to the Quality Supervisor or QA leadership team within the CXI organization.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
We use Covey as part of our hiring and/or promotional process for jobs in certain locations.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144
To request a reasonable accommodation under applicable law or alternate selection process, please inform your recruiting contact upon initial connection.
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Offices: San Francisco, California, US · New York City, New York, US · Toronto, CA · Phoenix, Arizona, US · Tempe, Arizona, US
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our company values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
Offices: San Francisco, California, US · New York City, New York, US · Toronto, CA · Phoenix, Arizona, US · Tempe, Arizona, US
