Jobs at Donor Network West (Now Hiring) — 2 open

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Vice President of Donation Development and Family Services (VPDDFS) is responsible for 
the management, oversight, performance, fiscal management, strategic planning, staffing, and 
regulatory compliance of the Donation Development and Family Services departments. These 
departments include partner and hospital relationship management and development, donor 
approach and authorization, and donor family aftercare services. The VPDDFS will engage 
leadership, front-line staff, and others around a well-articulated strategy to increase DNWest’s 
donation development efforts, which ultimately leads to top-quartile authorization and 
conversion rates of potential donors.

 
In collaboration with the Chief Operating Officer (COO) and DNWest clinical leadership, the 
VPDDFS will create and sustain hospital and partner relations strategies, Family Services team 
operational effectiveness, and oversight of DNWest’s Donor Aftercare operations by leading 
continuous process improvement and accountability. This position is responsible for developing 
and formulating short and long-term strategies and overarching programs designed to improve 
DNWest’s competitive position with external stakeholders. As a part of the Executive 
Leadership Team, the VPDDFS participates in organizational strategic planning and budgeting 
processes

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

The essential functions and qualifications listed are typical examples of work performed by positions 
in this job classification and general required qualifications. They are not designed to contain or be 
interpreted as a comprehensive inventory of all duties, tasks, responsibilities and qualifications. 
Employees may perform other duties as assigned. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 

• • Implements measurement of adherence to known best practices; incorporates the metrics of that measurement into the hospital dashboards.
    • Establishes, implements, and monitors key performance indicators, metrics, and monthly/annual goals for departments.
    • Initiates corrective actions when indicators, metrics, and goals are not compliant with established targets.
• Develops a vision for DNWest’s operational response to referrals by managing oversight and ensuring implementation of an effective, service-driven response.
• Reviews data pertaining to authorization, conversion and referral rates for DNWest’s hospitals and partners, and makes recommendations for system improvements.
• Analyzes hospital metrics and reports to the COO.
• Works with leadership to analyze individual and aggregate regional hospital performance and directs recommended improvement strategies.
• Routinely engages high-level hospital leaders and physicians to support and improve donation processes and metrics.
• Evaluates hospital need for in-house DNWest staff resources and works with leadership to position DNWest staff members in hospitals.
• Tracks and monitors face to face meetings of DNWest leadership with hospital leadership in key donor potential hospitals.
• Collaborates with leadership to ensure all Donation Development community events are executed with positive outcomes.
• Responsible for effective delivery of educational programs necessary to sustain collaborative relationships with hospital champions, physicians, and nurses.
• Develops, implements, and improves systems for tracking and reporting hospital development activities, outcomes, and customer satisfaction related to hospital demographics, professional education services, and DNWest’s organ, eye, and tissue donor potential.
• Collaborates with Organ and Tissue operations to improve donation outcomes.
• Engages in the development, implementation, and updates of DNWest’s policies and procedures as they relate to the authorization and donation processes

Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.

Our job listings’ compensation ranges include location-based differentials but may not be reflective of a candidate’s final base salary. Location differentials are determined by an employee’s home address, associated market data provided by government reporting and processed by Payroll.

If selected, Donor Network West’s Recruiting & Compensation Team will provide further detail!

Salary data provided by third party sites do not accurately reflect our pay structure.