Brazil · Remote OK
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Account Management, Customer Success, Renewal Management, SaaS, Deal Negotiation
São Paulo, Southeast, Brazil · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Project Management, GTM Planning, AI Workflow Automation, Salesforce, Cross-functional Coordination
United States · Remote OK
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Business Process Management, Oracle ERP Cloud, Zuora Billing, Salesforce, Conga/Apttus CPQ
São Paulo, Southeast, Brazil · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Data Analysis, SQL, Snowflake, Salesforce CRM, Tableau
São Paulo, Southeast, Brazil · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Pre-Sales, Enterprise Software Sales, Software Demonstrations, Technical Documentation, Workflow Diagrams
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Partnership Strategy, Commercial Modeling, Negotiation, Cross-functional Collaboration, Go-to-market (GTM) Strategy
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: GTM Strategy, Sales Operations, Management Consulting, SaaS Business Models, Data Analysis
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: GTM Strategy, Sales Operations, Data Analysis, Cross-functional Leadership, Project Management
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Agentic AI Development, Machine Learning, Data Science, TensorFlow, PyTorch
Seattle, Washington, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Software Sales, Prospecting, Sales Presentations, Product Demonstrations, Contract Negotiation
Ireland · Remote OK
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: US GAAP, ASC 606, Revenue Recognition, Microsoft Excel, Oracle
Singapore, Singapore · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Outbound Sales, Prospecting, Strategic Selling, CRM, Lead Generation
Singapore, Singapore · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Lead Qualification, Strategic Selling, Account Research, CRM Database Management, Communication Skills
Chicago, Illinois, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Software Sales, Prospecting, Sales Presentations, Contract Negotiation, Sales Forecasting
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Product Management, Enterprise SaaS, AI Platform Strategy, Agentic AI, Document Intelligence
San Francisco, California, United States · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: C#, TypeScript, Node.js, Azure, AWS
Dublin, Leinster, Ireland · On-site
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Minato, Japan · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: HR Operations, Payroll Management, Workday HCM, ServiceNow, Change Management
Bengaluru, Karnataka, India · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Salesforce Development, Apex, Lightning Web Components, Sales Cloud, Experience Cloud
Mexico City, Mexico · Hybrid
Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&…
Skills: Interview Scheduling, Candidate Experience, Applicant Tracking System, Google Products, ServiceNow
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The Senior CSM manages a portfolio of accounts to drive customer adoption, value realization, and successful renewals. They collaborate with sales teams to identify growth opportunities and mitigate risks to ensure long-term customer success.
Candidates need 5+ years of experience in Sales, Account Management, or Customer Success within the SaaS industry. A bachelor's degree and a proven track record of meeting KPIs and handling complex deal negotiations are required.
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
The Docusign Senior Customer Success Manager (CSM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSM serves as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization. Within their defined territory, the Senior CSM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes. The Senior CSM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The ideal Senior CSM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment.
This position is an individual contributor role reporting to the Senior Manager, Customer Success Management.
Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes
Achieve financial and strategic revenue, bookings and billings targets
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
Own and implement win/win negotiation strategies for Docusign’s strategic renewals while protecting and enhancing customer trust
Conduct regular business reviews with our customers to ensure that they are adopted and deriving value from our product, and we are aligned with our customers primary objectives
Account for the full adoption strategy, leveraging key partners across the Docusign ecosystem to deliver comprehensive paths for success
Serve as the primary point of contact and facilitation on behalf of our customers for any escalation concerns
Collaborate with internal resources such as, but not limited to, Sales, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop growth and risk mitigation strategies for key accounts
Improve account growth by taking a major role within the account team, helping to identify incremental growth opportunities within the account, and involving the appropriate internal resources where applicable
Evaluate your portfolio and effectively analyze usage, health, data, and behavioral patterns to prioritize time to render the most favorable outcomes for the customer and Docusign
Follow and adhere to best practices for all internal processes including, opportunity management, data quality and accuracy, CRM hygiene, quotes and forecasting
Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
5+ years of experience within Sales, Renewal Management, Account Management and/or Customer Success, ideally within SaaS offerings
Experience with quota-carrying roles and proven history of meeting key performance indicators
Experience with deal negotiation cycles with a successful track record, ability to navigate across internally and with the customer in a trusted advisor/consultative approach
BA/BS degree or equivalent work experience
Strong contract negotiation skills with experience driving contracts to completion on-time
Experience with supporting adoption across organizations, serving as a change agent for the customer
Ability to demonstrate a strategic approach to enable persuasive value conversations with customers at an executive level
Ability to react and adapt to potential rapid shifts in priorities
Strong level of urgency, organization and prioritization skills
Salesforce experience
Excellent written and verbal communication skills
Ability to convey value through interactions with customers
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.
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Bringing Agreements to Life
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Offices: 221 Main Street, Suite 1000, San Francisco, CA 94105, US · 999 3rd Ave, Suite 1700, Seattle, Washington 98104, US · 9 Appold Street, 2nd Floor, London, England C2A 2AP, GB · 4320 Winfield Rd, Warrenville, IL 60555, US · 41 Madison Ave, 31st Floor, New York, NY 10010, US
Bringing Agreements to Life
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign IAM, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
Offices: 221 Main Street, Suite 1000, San Francisco, CA 94105, US · 999 3rd Ave, Suite 1700, Seattle, Washington 98104, US · 9 Appold Street, 2nd Floor, London, England C2A 2AP, GB · 4320 Winfield Rd, Warrenville, IL 60555, US · 41 Madison Ave, 31st Floor, New York, NY 10010, US
