Tulsa, Oklahoma, United States · On-site
$19/hr–$26/hr
The Assistant Manager of Guest Engagement (AMGE) is the day-to-day point of contact for the Guest Engagement Team. This position is responsible for overseeing the daily operation of the museum’s front desk, birthday part…
Skills: People management, Problem-solving, Museum pedagogy, Informal education, Customer service
Tulsa, Oklahoma, United States · On-site
$19/hr–$26/hr
The Venue & Program Sales Coordinator plans, coordinates, and executes events and birthday parties hosted at Discovery Lab, bringing memorable celebrations to life within one of Tulsa's premier destinations. The Coordina…
Skills: Sales, Event planning, Hospitality, Customer service, Communication
Tulsa, Oklahoma, United States · On-site
$49k–$68k/yr
This role is a key player on our operations team. The Community Engagement & Sales team ensures Discovery Lab’s mission, programs, and facilities reach their fullest potential. The Manager builds meaningful relationships…
Skills: Sales strategy, Budget management, People management, Hospitality, Customer service
Tulsa, Oklahoma, United States · On-site
$13/hr–$18/hr
Guest Engagement Facilitators are the main point of contact for Discovery Lab guests. This position is responsible for facilitating customer-facing roles such as greeting guests at the museum’s front desk and ensuring a …
Skills: Customer service, Hospitality, Cash handling, Communication, Public speaking
Tulsa, Oklahoma, United States · On-site
$21/hr–$29/hr
The Staff Accountant is responsible for meeting departmental processing deadlines. Accounting tasks include cash accounting, monthly closing, reconciliation of various general ledger accounts, and preparing financial sta…
Skills: Cash accounting, Monthly closing, General ledger reconciliation, Financial statements, Journal entries
Tulsa, Oklahoma, United States · On-site
$19/hr–$26/hr
The HR Coordinator provides operational oversight of Discovery Lab’s human resources functions. This role is responsible for driving initiatives to make Discovery Lab a great place to work, support organizational growth,…
Skills: Human resources, Payroll processing, Benefits administration, Compliance, Recruitment
Tulsa, Oklahoma, United States · On-site
$78k–$117k/yr
The Director of Finance is a strategic thought-partner, reporting directly to the Chief Executive Officer (CEO). This role is responsible for managing the financial operations of Discovery Lab, ensuring financial health,…
Skills: Financial management, Strategic planning, Budgeting, Accounting, Nonprofit financial management
Tulsa, Oklahoma, United States • On-site
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The Assistant Guest Engagement Manager oversees daily museum operations, including front desk, birthday parties, and exhibit gallery staff. This role focuses on providing world-class hospitality, training staff, and ensuring a safe, educational, and joyful experience for all guests.
Candidates must have at least one year of experience in group management and facilitation, along with a high school diploma or GED. Strong communication, leadership, and problem-solving skills are essential, and a First-aid/CPR certification is required within six months of hire.
The Assistant Manager of Guest Engagement (AMGE) is the day-to-day point of contact for the Guest Engagement Team. This position is responsible for overseeing the daily operation of the museum’s front desk, birthday party, and exhibit gallery staff to ensure a positive, educational, and safe guest experience. This position is also responsible for exceptional hospitality including facilitating world-class customer service, creating memorable experiences, and ensuring an unforgettable visit for every Discovery Lab guest within the museum’s gallery.
As a member of the Operations Leadership Team, this position is responsible for ensuring a high-quality guest experience that advances the organization’s mission. To achieve the leadership goals for this position, the AGEM:
Provides oversight for GE staff and ensures staff feel supported and prepared to provide exceptional guest experiences.
Trains, coaches, and mentors staff ensuring Discovery Lab is presenting a world-class experience where all guests have a joyful, playful visit.
Develops, trains staff on, and delivers fun and educational exhibit interpretation and exciting pop-up presentations on a regular schedule.
With the GE Manager, sets and accomplishes goals for the team, and is responsible for immediate deliverables.
Promotes teamwork and collaboration with colleagues and works cross-functionally with other staff.
The AGEM plays a critical role in the day-to-day operations of the museum. To ensure operations are successful, the AGEM:
The GE Assistant Manager will serve as the manager on-duty to serve as the main point of contact and provide direct support and supervision for all GE staff and High Facilitation staff for at least 20 hours each week.
Oversees the opening and closing of cash register tills, as well as adherence to cash handling and deposit policies.
Understands the value of clean, functional, and welcoming spaces and supports front desk staff, gallery staff, and volunteers in maintaining the appearance of the lobby and exhibits throughout the day as needed.
Coordinates with the other teams during field trip experiences at Discovery Lab—directing and/or facilitating greetings and coordination of groups upon arrival.
Communicates professionally regarding Discovery Lab’s activities, events, and attractions to visitors in the museum and ensures all staff do the same.
Maintains a safe and secure environment for guests and staff.
Works with the GE Manager to maintain inventory and purchase GE equipment and supplies.
All positions at Discovery Lab are required to assist with front-line operations as needed and may be assigned other duties as applicable by their direct supervisor. This position description is representative of the major position requirements and is not intended to be all-inclusive.
Knowledge of museum pedagogy and informal education
Effective people management and problem-solving skills
Professional communication skills
Strong verbal communication skills to establish a presence on the museum floor
Excellent attention to detail
Ability to exercise initiative and good judgment in anticipating problems before they arise
Implement organizational, analytical, and problem-solving skills
Ability to recognize and respond to safety and security issues
High energy to facilitate museum experiences and actively move around the museum floor
1+ years’ experience in group management and group facilitation
High School Diploma or GED or equivalent education and experience
First-aid/CPR certification required or obtained within the first six months of hire.
Guest Engagement Team
All Discovery Lab staff are encouraged to enhance team spirit and support throughout the organization.
This position is regular, full-time, and nonexempt. The typical work schedule for this job varies depending on staffing needs. Weekends are required. Moderate to loud noise environment.
Classification: Nonexempt
Salary Range: $19.77 - $26.69
Reports to: Guest Engagement Manager
Physical Demands: 30% sitting, 60% standing, 10% lifting/carrying/pushing/pulling 10-30 lbs.
To inspire children, connect families, and build community through exploration, programming, and play.
Discovery Lab has been igniting the curiosity of children since 2007, initially as a museum without walls. In May 2013, Discovery Lab opened their first walls in the Owen Park Recreation Center--seeing over 130,000 children and families each year including nearly 30,000 through outreach. In early 2022, the museum opened a 57,000-square-foot world-class facility adjacent to Gathering Place park. The museum projects to impact over 300,000 children and families each year at the new site furthering its mission to inspire children, connect families, and build community through exploration, exhibits, programming, and play. Discovery Lab is an educational resource for Tulsa providing outreach museum classes to area schools and organizations, and as a field trip destination as a partner with Tulsa Public Schools as its Center for STEAM Education. Exhibits and programming encourage the development of executive function and process skills, including critical thinking, problem solving, communication, collaboration, creativity, and innovation. Educational content focuses on Science, Technology, Engineering, Arts, and Math (STEAM), and health and wellness, and complements and supplements current school curriculum. Studies show that hands-on, informal learning experiences, like those delivered by Discovery Lab, impact reading readiness and school success. Discovery Lab is a community hub that appeals to families regardless of income, education, or ethnicity, and impacts underserved children in many of Tulsa’s Title I schools. More than 25 percent of the students that visit on field trips and 40 percent of outreach programming are delivered at a free or reduced rate. Discovery Lab is a member of the Oklahoma Museum Network, the Oklahoma Museum Association, the Association of Science and Technology Centers, the Association of Children’s Museums, the American Alliance of Museums, and Arts Alliance Tulsa.
Offices: 3123 S Riverside Dr, Tulsa, OK 74105, US
To inspire children, connect families, and build community through exploration, programming, and play.
Discovery Lab has been igniting the curiosity of children since 2007, initially as a museum without walls. In May 2013, Discovery Lab opened their first walls in the Owen Park Recreation Center--seeing over 130,000 children and families each year including nearly 30,000 through outreach. In early 2022, the museum opened a 57,000-square-foot world-class facility adjacent to Gathering Place park. The museum projects to impact over 300,000 children and families each year at the new site furthering its mission to inspire children, connect families, and build community through exploration, exhibits, programming, and play. Discovery Lab is an educational resource for Tulsa providing outreach museum classes to area schools and organizations, and as a field trip destination as a partner with Tulsa Public Schools as its Center for STEAM Education. Exhibits and programming encourage the development of executive function and process skills, including critical thinking, problem solving, communication, collaboration, creativity, and innovation. Educational content focuses on Science, Technology, Engineering, Arts, and Math (STEAM), and health and wellness, and complements and supplements current school curriculum. Studies show that hands-on, informal learning experiences, like those delivered by Discovery Lab, impact reading readiness and school success. Discovery Lab is a community hub that appeals to families regardless of income, education, or ethnicity, and impacts underserved children in many of Tulsa’s Title I schools. More than 25 percent of the students that visit on field trips and 40 percent of outreach programming are delivered at a free or reduced rate. Discovery Lab is a member of the Oklahoma Museum Network, the Oklahoma Museum Association, the Association of Science and Technology Centers, the Association of Children’s Museums, the American Alliance of Museums, and Arts Alliance Tulsa.
Offices: 3123 S Riverside Dr, Tulsa, OK 74105, US