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Full-time
Posted 39d ago
~40 hrs/week
Remote in Canada
Responsibilities
Provide administrative and customer service support for leisure travel advisors, focusing on GDS operations. Responsibilities include issuing tickets, managing reservations, and resolving invoicing issues in Sabre.
Requirements
Requires at least 5 years of GDS experience with mandatory proficiency in Sabre. Candidates must possess strong professional communication skills and the ability to work in a fast-paced remote environment.
Full job description
The Leisure Operations Support role provides customer service and full administrative support for all operational processes involved in selling travel for our leisure advisors.
This position is 100% Remote
Position Overview
As a member of the North American support team, you will need a strong GDS background with at least 5 years GDS experience (Sabre required, Additional GDS helpful) is needed for a leisure support hybrid role. We are looking for someone with proven GDS and invoicing skills to work with leisure agents and Independent Contractors.
Expedition Expectations
Work closely with both the Advisor support and Air teams in both US and Canada
Respond to written requests in timely fashion
Issue domestic and international tickets for leisure agents/ICs
Issue group space, individual reservations, exchanges and partial refunds as needed
Look for lowest fares and research airline contracts for negotiated commissions
Coordinate seat assignments
Resolve issues with invalid invoices in GDS/assist will new invoice requests in Sabre
Assist with tracking commission
Passport to Success
5+ years GDS /Travel Agency experience (GDS: Sabre required)
Ability to thrive in a fast paced, team environment
Proficiency in Microsoft Office Software
GDS Experience with Sabre required and alternate GDS(Apollo/Amadeus/Wspan) a plus
Demonstrated professional customer service skills
Attention to Detail
Pragmatic and self-disciplined
Capability of maintaining a favorable company image when interfacing with outside sources
Proven pursuit of learning and self-development
Ability to manage responsibilities in a manner to result in lower costs and better efficiency for the company
Ability to demonstrate personal and organizational integrity
Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
Effective oral and written communications skills
Organizational skills that result in high productivity
#LI-Remote
Related keywords
SabreGDSTravel AgencyApolloAmadeusWspanTicketingInvoicingLeisure TravelAir TeamsCommission TrackingDomestic TicketsInternational TicketsGroup Space
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.
Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
Offices: 7430 East Caley Avenue, Suite 320E, Centennial, CO 80111, US · 7900 Xerxes Avenue South, Suite 1200, Minneapolis, MN 55431, US · 1723 Hamilton Avenue, San Jose, CA 95125, US · 750 E Main St, Suite 1300, Stamford, Connecticut 06902, US · 251 Consumers Rd, Suite 700, Toronto, Ontario, CA
Strategic Corporate Travel ManagementGlobal Travel ProgramsInnovative Web/Mobile Travel TechnologiesComprehensive Meetings & EventsEvent Production ServicesGroup and Incentive Traveland High End Leisure Travel ServicesLeisureTourismTravel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.
Additionally, Creative Group, a subsidiary of Direct Travel, designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries.
Offices: 7430 East Caley Avenue, Suite 320E, Centennial, CO 80111, US · 7900 Xerxes Avenue South, Suite 1200, Minneapolis, MN 55431, US · 1723 Hamilton Avenue, San Jose, CA 95125, US · 750 E Main St, Suite 1300, Stamford, Connecticut 06902, US · 251 Consumers Rd, Suite 700, Toronto, Ontario, CA
Strategic Corporate Travel ManagementGlobal Travel ProgramsInnovative Web/Mobile Travel TechnologiesComprehensive Meetings & EventsEvent Production ServicesGroup and Incentive Traveland High End Leisure Travel ServicesLeisureTourismTravel