Burlington, Massachusetts, United States · On-site
Mid level
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportu…
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Full-time
Health insurance, Dental insurance, Vision insurance, 401(k) with company match, Paid vacation, Paid holidays
Posted 10d ago
~40 hrs/week
Responsibilities
The Service Manager will lead and manage all aspects of dealership service operations to drive customer retention and departmental profitability. They are responsible for recruiting, training, and developing staff while ensuring compliance with manufacturer and dealership standards.
Requirements
Candidates must have a minimum of 3 years of automotive service management experience and a proven track record of improving CSI and performance. Strong leadership, communication, and organizational skills are required, with experience in high-volume dealership environments preferred.
Full job description
Greater Boston Area | High-Volume Import Dealership
A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is an outstanding opportunity for a proven leader who is passionate about customer satisfaction, employee development, operational excellence, and profitability.
Responsibilities
Lead and manage all aspects of dealership service operations
Drive customer retention and CSI performance
Recruit, train, develop, and retain service advisors and technicians
Monitor and improve productivity, efficiency, and profitability
Ensure compliance with manufacturer and dealership standards
Maintain effective workflow, scheduling, and repair order management
Collaborate with parts, sales, and leadership teams to achieve dealership objectives
Qualifications
Minimum 3 years of automotive service management experience
Track record of improving CSI, employee performance, and departmental profitability
Strong leadership, communication, and organizational skills
Experience in a high-volume dealership environment preferred
Reynolds & Reynolds, CDK, or similar DMS experience a plus
Valid driver's license and clean driving record
What We Offer
Competitive compensation package with performance incentives
Health, dental, and vision insurance
401(k) with company match
Paid vacation and holidays
Professional development and advancement opportunities
Supportive, team-oriented work environment
If you are a results-driven leader looking for an opportunity to make an impact with a successful and growing organization, we encourage you to apply today.
Equal Opportunity Employer.
Related keywords
Service ManagerAutomotiveDealershipCSICustomer RetentionService OperationsReynolds & ReynoldsCDKDMSRepair Order ManagementProfitabilityEmployee DevelopmentHigh-VolumeLeadershipSchedulingCompliance
A scalable solution to marketing and communications.
Industry
Advertising Services
Company size
2-10 employees
Founded
2020
Headquarters
Austin, TX
LinkedIn followers
377
Digital HQ is a modern marketing and communications agency built for the B2B brands shaping what’s next in tech, finance, health, manufacturing, and beyond.
We help companies show up and scale. That means sharp strategy, creative that actually connects, and content designed for decision-makers and the communities around them.
From executive visibility to brand storytelling to social-first campaigns, we work as an embedded partner to in-house teams who want traction, not just talk.
Founded by senior marketers who’ve been on both the agency and brand side, we know what it takes to win attention, earn trust, and prove impact in complex industries. Whether you're aiming to drive pipeline, change perception, or just figure out what the heck to post on LinkedIn, we're your people.
Offices: Austin, TX 78703, US
social media marketinginfluencer marketingtiktok marketinginstagram marketingpinterest marketingsocial video contentdigital marketingcommunicationspublic relationsexecutive communications
A scalable solution to marketing and communications.
Industry
Advertising Services
Company size
2-10 employees
Founded
2020
Headquarters
Austin, TX
LinkedIn followers
377
Digital HQ is a modern marketing and communications agency built for the B2B brands shaping what’s next in tech, finance, health, manufacturing, and beyond.
We help companies show up and scale. That means sharp strategy, creative that actually connects, and content designed for decision-makers and the communities around them.
From executive visibility to brand storytelling to social-first campaigns, we work as an embedded partner to in-house teams who want traction, not just talk.
Founded by senior marketers who’ve been on both the agency and brand side, we know what it takes to win attention, earn trust, and prove impact in complex industries. Whether you're aiming to drive pipeline, change perception, or just figure out what the heck to post on LinkedIn, we're your people.
Offices: Austin, TX 78703, US
social media marketinginfluencer marketingtiktok marketinginstagram marketingpinterest marketingsocial video contentdigital marketingcommunicationspublic relationsexecutive communications