Member of Customer Experience - Instructional Designer
Bengaluru, Karnataka, India · On-site
Mid level$151M raised
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Account Management, Technical Support, Customer Success, AI Workflow Automation, API Understanding
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Test Automation Frameworks, AI-Assisted Testing, CI/CD Integration, LLMs, System Thinking
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Technical Writing, Information Architecture, SaaS Documentation, Markdown, API Documentation
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Application Security, Offensive Security, Penetration Testing, Web Security, API Security
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Product Design, Figma, Prototyping, User-Centered Design, User Research
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: B2B Sales, Business Development, Lead Generation, Lead Qualification, CRM
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: Account Ownership, AI Workflow Automation, Technical Support, Customer Success Management, API Understanding
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: TypeScript, JavaScript, Python, API Integration, Prompt Engineering
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
Skills: TypeScript, JavaScript, Python, SQL, Generative AI
Director/Senior Director, GSI Partnerships – North America
Austin, Texas, United States · Hybrid
Senior+$151M raised
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving e…
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Full-time
Posted 4d ago
~40 hrs/week
Responsibilities
Design AI-driven customer education experiences and learning frameworks using the 'Computer' AI teammate. Translate complex product knowledge into structured learning journeys, prompts, and assessment strategies to improve product adoption.
Requirements
Requires 3-6 years of experience in instructional design or customer education with a strong grasp of adult learning principles. Must be proficient in using generative AI tools like Claude, Gemini, or ChatGPT to create content.
Full job description
About DevRev
At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries.
About the role
DevRevU is rethinking customer education for the AI era. We’re not building libraries of static courses - we’re creating adaptive learning experiences that help every customer become successful with DevRev by combining AI, product context, and modern learning science. Our primary author isn’t Articulate or PowerPoint - it’s Computer, DevRev’s AI teammate.
We’re looking for a mid-level Learning Architect to help define how education is built at DevRev. This is not a traditional instructional design role. Instead of creating slides or Storyline modules, you’ll work alongside product managers, product marketing, customer marketing, customer success managers, support engineers, and AI to design learning experiences that are generated, reviewed, and continuously improved through Computer. Your job is to translate complex product knowledge into learning frameworks, authoring standards, prompts, review workflows, and assessment strategies that AI can execute consistently.
What you'll do
Design customer education experiences across onboarding, product adoption, certifications, workshops, and self-paced learning.
Work with Product Managers and SMEs to extract expertise and convert it into structured learning.
Guide Computer to generate first drafts of lessons, labs, quizzes, videos, exercises, and assessments.
Create prompting frameworks and reusable templates that improve AI-generated content quality.
Review, refine, and validate AI-generated learning for technical accuracy, clarity, and learner impact.
Define learning standards, instructional patterns, and quality guidelines across DevRevU.
Decide when AI is sufficient and when human judgment is required.
Continuously improve content using learner feedback, analytics, and product updates.
Experiment with new AI-native approaches to education rather than relying on traditional courseware.
What you'll bring
3-6 years of experience in instructional design, curriculum development, learning experience design, technical enablement, or customer education.
Strong understanding of instructional design and adult learning principles.
Excellent writing and editing skills.
Experience working and building with generative AI tools such as Claude, Gemini, ChatGPT, or similar.
Ability to structure ambiguous information into clear learning journeys.
Comfortable collaborating with engineers, product managers, and customer-facing teams.
Strong attention to detail and high quality standards.
Bonus points
Experience building technical training or SaaS product education.
Familiarity with prompt engineering or structured AI authoring.
Experience with customer education, enablement, certifications, or onboarding programs.
DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We built Computer, the only AI with native “shared memory”. So you get answers & actions you can really trust.
Industry
Software Development
Company size
501-1,000 employees
Founded
2020
Headquarters
Palo Alto
LinkedIn followers
60,545
Total funding
$151M
Computer is the most precise, efficient, and safe AI platform for enterprise search, employee service/help desk, and customer support (including voice).
It works by unifying all your existing systems and data into a patented, AI-ready knowledge graph: Native Shared Memory. Every tool, every team, every customer conversation lives in this compounding context. So every answer and action is grounded in what your company knows, and how it operates. With permissions and safety guardrails respected, always.
PROVEN EFFICIENCY, PRECISION, AND SAFETY
We tested Computer against the market-leading AI on enterprise data:
– 48% more accurate
– 4.4x fewer tokens used
– Cost stays flat at 256x data growth (vs. 29% growth)
These results are from “Enterprise-Bench” – the AI industry’s first open, vendor-neutral benchmarking tool. Developed with Laude Institute, validated by Professor Alexandros Dimakis (UC Berkeley). The benchmark model, dataset, and traces are all public. (Feel free to get in touch to learn more.)
REAL-WORLD RESULTS
More and more companies are trusting Computer:
– Bolt: 40% faster ticket resolution. 43% cut in live ticket volume. 25% increase in customer retention.
– Bill: 70% of support tickets fully resolved without a human. 100% deployment across all market segments in 15 weeks. Up to $6M in annual savings.
– $1.1B org*: 2,000+ new hires onboarded in one year without hiring extra IT staff. 10 weeks to full deployment across all teams.
*We can’t reveal the name of our (very) happy customer just yet – but we will soon.
DevRev is headquartered in Palo Alto, with eight global offices. We’re backed by Khosla Ventures and Mayfield, with $150M+ raised. Founded by Dheeraj Pandey, former co-founder and CEO of Nutanix [NASDAQ: NTNX], and board member at Adobe [NASDAQ: ADBE], alongside Manoj Agarwal, former SVP of Engineering at Nutanix.
Offices: Palo Alto, Palo Alto, US · 610 Brazos St, Austin, Texas 78701, US · Navi Mumbai, Mumbai, IN · Tharamani Main Road, Chennai, Tamil Nadu, IN · Bangalore, Bangalore, IN
Business Information SystemsDeveloper PlatformCRMSoftwareProduct ManagementDeveloper APIsArtificial Intelligence (AI)Customer ServiceComputer
We built Computer, the only AI with native “shared memory”. So you get answers & actions you can really trust.
Industry
Software Development
Company size
501-1,000 employees
Founded
2020
Headquarters
Palo Alto
LinkedIn followers
60,545
Total funding
$151M
Computer is the most precise, efficient, and safe AI platform for enterprise search, employee service/help desk, and customer support (including voice).
It works by unifying all your existing systems and data into a patented, AI-ready knowledge graph: Native Shared Memory. Every tool, every team, every customer conversation lives in this compounding context. So every answer and action is grounded in what your company knows, and how it operates. With permissions and safety guardrails respected, always.
PROVEN EFFICIENCY, PRECISION, AND SAFETY
We tested Computer against the market-leading AI on enterprise data:
– 48% more accurate
– 4.4x fewer tokens used
– Cost stays flat at 256x data growth (vs. 29% growth)
These results are from “Enterprise-Bench” – the AI industry’s first open, vendor-neutral benchmarking tool. Developed with Laude Institute, validated by Professor Alexandros Dimakis (UC Berkeley). The benchmark model, dataset, and traces are all public. (Feel free to get in touch to learn more.)
REAL-WORLD RESULTS
More and more companies are trusting Computer:
– Bolt: 40% faster ticket resolution. 43% cut in live ticket volume. 25% increase in customer retention.
– Bill: 70% of support tickets fully resolved without a human. 100% deployment across all market segments in 15 weeks. Up to $6M in annual savings.
– $1.1B org*: 2,000+ new hires onboarded in one year without hiring extra IT staff. 10 weeks to full deployment across all teams.
*We can’t reveal the name of our (very) happy customer just yet – but we will soon.
DevRev is headquartered in Palo Alto, with eight global offices. We’re backed by Khosla Ventures and Mayfield, with $150M+ raised. Founded by Dheeraj Pandey, former co-founder and CEO of Nutanix [NASDAQ: NTNX], and board member at Adobe [NASDAQ: ADBE], alongside Manoj Agarwal, former SVP of Engineering at Nutanix.
Offices: Palo Alto, Palo Alto, US · 610 Brazos St, Austin, Texas 78701, US · Navi Mumbai, Mumbai, IN · Tharamani Main Road, Chennai, Tamil Nadu, IN · Bangalore, Bangalore, IN
Business Information SystemsDeveloper PlatformCRMSoftwareProduct ManagementDeveloper APIsArtificial Intelligence (AI)Customer ServiceComputer